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“Our stay September, 2013” 5 of 5 stars
Review of Surfside Hotel & Suites

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Surfside Hotel & Suites
3.0 of 5 Hotel   |   543 Commercial Street, Provincetown, MA 02657   |  
Hotel amenities
Ranked #4 of 12 hotels in Provincetown
Bradley Beach, New Jersey, United States
2 reviews
“Our stay September, 2013”
5 of 5 stars Reviewed October 1, 2013

We were Very pleased and impressed with Surfside Hotel & Suites! Very clean, nice room, great staff working at the Hotel. We plan to visit again as soon as we can. We loved seeing so many dogs were welcome at the hotel and in town. Their breakfasts were very good with a lot of choices! We didn't get to use the pool, it was a bit cool while we were there, but it was busy with guests using it. We loved the fire pit in the courtyard! The Hotel is also located close enough to the center of Provincetown to walk into town and back. Great atmosphere, lots of very happy, friendly guests and staff. Thank you so much for a wonderful stay!

Room Tip: Try to get a room that faces the bay.
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Green Features: We were glad to find out that the hotel is environmentally-friendly.
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, October 2, 2013
Thank you for your review, we appreciate you comments regarding the hotel and the staff and are pleased the we met your expectations. Our staff as you could see works very hard to make everyone's stay here a pleasant and memorable one. So many of our guests return each year because they do enjoy having their furry friends with them and we are pleased to be able to accommodate their needs. We hope to see you again in the near future.
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440 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Florence, Italy
Top Contributor
199 reviews 199 reviews
70 hotel reviews
Reviews in 100 cities Reviews in 100 cities
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed September 29, 2013

We booked our two night stay several months in advance using the Surfside Inn's website. For our two nights in mid-September and room category (king size oceanfront) there were two price options showing for my reservation request: 1) pay for two nights lodging at the regular price, or 2) a special "two nights for the price of one offer". Naturally I selected the box showing the 2 for 1 offer. However, when their website totaled the amount due there was no credit for the 2 for 1 offer. Instead there was a full charge for two nights. This 2 for 1 offer was clearly stated and it without question came up on the screen as a price option for the two nights I selected. What followed were several emails with Elizabeth who works at the front desk. She said the special offer didn't apply because the dates "were probably not included for this offer". I wrote back saying the offer clearly came up for the dates I selected. Back and forth, back and forth, then several days of silence from Elizabeth. I asked her repeatedly to PLEASE LOOK AT THEIR WEBSITE to see for herself that the special offer DOES indeed come up for the dates selected. Otherwise, how would I know about it? It was like talking to a machine. I'm sure she was busy with the summer season, but the whole experience was extremely odd. Finally, out of the blue, I received an email from Elizabeth saying she had given us credit to receive the 2 for 1 offer. Like she was doing us a special favor or something. Upon arrival there was no mention of our earlier communications. The room itself was quite comfortable, although somewhat dated and needing a remodel. Our upstairs neighbors seemed to be elephants due to loudly sagging floors. However, great location and breakfast including do-it-yourself waffles. Free parking and dog-friendly.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, September 30, 2013
Thank you for your review, however, when reservations come through on line it states the room rate that was chosen, for some reason your reservation did not come through as the manager's special but on review we saw that this was available and therefore as Liz emailed you we extended that special offer to you. We are sorry that your neighbors upstairs were walking heavy, however, our floors are not sagging they are carpeted and have padding to avoid some noise but sometimes people just was heavy. The room you stayed in was just remodeled one year ago, we are sorry this did not meet up to your expectations. However, as mentioned we are happy to hear that you enjoyed the location and breakfast each morning.
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Scarsdale, New York, United States
2 reviews
5 of 5 stars Reviewed September 27, 2013

We keep coming back, again and again. Rooms are clean, decorated beautifully and very comfortable. The location is perfect for walks to town. The waterside view is spectacular. Great outside seating with lounges at the beach and pool or tables for the included and well done breakfast "buffet". The Fire Pit is especially nice to sit around. Already made my reservations for next year!

Room Tip: Rooms on water side take advantage of a great view of Cape Cod Bay and P-Town pier
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, September 29, 2013
Thank you for your review, we appreciate your letting everyone know how much you enjoy the Surfside Hotel and Suites. It's always a pleasure to have guests like yourself return year after year. I look forward to seeing you again next season.
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Eastport, Maine
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2013

I can't say enough good things about all my stays at Surfside Hotel & Suites. Every room I have stayed in has been bright and clean. The beds are very comfortable with cozy quilts. The bathrooms are immaculate. The location is perfect, within walking distance of shopping and galleries. They offer an expanded continental breakfast, discounts on area activities and discounts at a restaurant nearby. The front desk staff is always ready to give information and make reservations. They even print out the menus of any local restaurant your interested in. You can sit around the fire pit in the common area and a member of the staff will take your food order, pick it up from the restaurant across the street and bring it to you. For swimming, there is a beautiful pool area and bayside beach.
Everyone in the employment of this hotel is friendly and helpful and you are always greeted with a smile. They make you feel special.
I would recommend this hotel to everyone.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, September 25, 2013
Thank you for your review. Our staff works very hard to make your stays with us one to remember. It's always a pleasure having you stay with us and I'm happy to hear that the staff made your stay with us a pleasant one and that they met your expectations. We look forward to seeing you again next season. Again, thank you for your review.
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Western Ireland, Ireland
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 24, 2013

This is a fantastic hotel. It's roughly a 10-15 minute walk from the pier in P-town. The staff that we met were fine, no issues there especially as they left us check in at 1pm. The room was beautiful. The view of the water and beach were stunning. The room itself was decorated to a high standard but the bathroom needs updating. Wifi is slow if you have a beach front room as the lobby is across the street but it's worth it for the view.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, September 24, 2013
Thank you for your review, we do have plans in the future to update the bathrooms, the waterfront rooms were just updated last winter and I'm pleased to hear that your room met your expectations.
This winter we will be updating our WIFI, there is a problem with connection with Iphones and Ipads but we will correct this and everyone will be able to connect fast and without problems.
We hope to see you again when you are in the area.
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1 review
5 of 5 stars Reviewed September 22, 2013 via mobile

Excellent! Only place we stay in Provincetown! Reasonably priced! J
Just stayed there again. We mistakenly thought our reservations was for two nights but the front desk informed us it was only one night . Front desk offered to help us find a room at another hotel but at the last minute a room became available at Surfside and a room right on the ocean. They saved the day as we had NO other place to stay! Thank you Surfside front desk and manager. We were able to continue our fun time in P-Town !!! Will definitely stay there again! Bill & Joanne

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, September 23, 2013
Thank you for your review, we were happy to be able to help you enjoy your stay with us and that a room became available to extend your stay with us. We will see you next season.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 22, 2013 via mobile

We booked 6 rooms for our wedding weekend in June. Staff was rude and far from helpful. We have stayed here multiple times before but will not be returning after this stay. The manager was inspecting our family members cups while we were on the patio to see if they contained alcohol- which they didnt. A bridesmaid was locked out of her room and despite her name being on the room I was forced to go down to show my ID for some reason in the middle of having my bridal hair done to get her a new key. The young man at the front desk was very rude and not apologetic. When we called to complain he said 'its not my fault your wedding weekend is starting to be a disaster' A groomsman was charged for an extra night but this same worker and had to spend hours trying to have this remedied. A room that beidesmaids stayed in lost power suddenly while getting ready for the reheraal and it tok over 1 hour for aomeone to come check out the problem. They maintenance man said - 'you cant run 3 blow driers at once' which was not the case seeing as the girls had had their hair done at the salon and had just returned to the room to change. As I said before we usually stay 6-10 nights here a year but will be taking our business elsewhere do to poor service. Rooms are beautiful and well kept (especially the harbor view suite). I'm hoping others are not treated as poorly as we were on such an important weekend of our lives.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review, September 23, 2013
I am so sorry to hear about your problems at the Surfside - had I been made aware of this I certainly would have stepped in. This Front Desk Agent is no longer with us, shortly after your wedding he was relieved of his duties. I do apologize for everything and hope that you will give us a chance to make this right for you.
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Additional Information about Surfside Hotel & Suites

Address: 543 Commercial Street, Provincetown, MA 02657
Location: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Provincetown
#4 Family Hotel in Provincetown
#4 Romantic Hotel in Provincetown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Surfside Hotel & Suites 3*
Official Description (provided by the hotel):
Overlooking Cape Cod Bay and Provincetown Harbor. Private beach, outdoor heated saline pool, complimentary breakfast, free WIFI, free parking. Courtyard with fire pit, bar service from our Lighthouse Bar. Easy walk to town, 3/4 of a mile through the art district. Pets welcome, pet treats, pet station and pet shower. ... more   less 
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Also Known As:
Surfside Hotel And Suites
Surfside Hotel Provincetown

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