We booked 6 rooms for our wedding weekend in June. Staff was rude and far from helpful. We have stayed here multiple times before but will not be returning after this stay. The manager was inspecting our family members cups while we were on the patio to see if they contained alcohol- which they didnt. A bridesmaid was locked out of her room and despite her name being on the room I was forced to go down to show my ID for some reason in the middle of having my bridal hair done to get her a new key. The young man at the front desk was very rude and not apologetic. When we called to complain he said 'its not my fault your wedding weekend is starting to be a disaster' A groomsman was charged for an extra night but this same worker and had to spend hours trying to have this remedied. A room that beidesmaids stayed in lost power suddenly while getting ready for the reheraal and it tok over 1 hour for aomeone to come check out the problem. They maintenance man said - 'you cant run 3 blow driers at once' which was not the case seeing as the girls had had their hair done at the salon and had just returned to the room to change. As I said before we usually stay 6-10 nights here a year but will be taking our business elsewhere do to poor service. Rooms are beautiful and well kept (especially the harbor view suite). I'm hoping others are not treated as poorly as we were on such an important weekend of our lives.
- Official Description (provided by the hotel):
- Overlooking Cape Cod Bay and Provincetown Harbor. Private beach, outdoor heated saline pool, complimentary breakfast, free WIFI, free parking. Courtyard with fire pit, bar service from our Lighthouse Bar. Easy walk to town, 3/4 of a mile through the art district. Pets welcome, pet treats, pet station and pet shower. ... more less
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- Also Known As:
- Surfside Hotel And Suites
- Surfside Hotel Provincetown