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“Clean, nice staff, just okay location” 4 of 5 stars
Review of Hilton Garden Inn Plymouth

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Hilton Garden Inn Plymouth
3.0 of 5 Hotel   |   4 Home Depot Drive, Plymouth, MA 02360   |  
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Ranked #3 of 8 hotels in Plymouth
Long Island, NY
Top Contributor
160 reviews 160 reviews
74 hotel reviews
Reviews in 85 cities Reviews in 85 cities
66 helpful votes 66 helpful votes
“Clean, nice staff, just okay location”
4 of 5 stars Reviewed January 21, 2013

I usually stay at the Hampton Inn up closer to the Mall in Plymouth but decided on the HGI because of the rate. Hotel is your typical HGI, very clean and staff was great.

The location is just Okay. A bit off the beaten path and not as good as the Hampton Inn not far away.

However, if location is less important and you like HGI this is a very good property.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, January 22, 2013
Thank you very much for taking the time to share your experience. I am very happy to hear that our team members were friendly and you found the amenities of our hotel to your liking. There is much to do in the Plymouth area so we hope to see you return soon to the Hilton Garden Inn Plymouth, MA!

Regards, Kelly Lajoie
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305 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
Hancock, Maine, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2013

We had to visit the area due to a family member being rushed in for surgery at a local hospital. While checking in the clerk heard our reason for staying and made sure we got the "Special Family Rate" for hospital patients, which we would have had NO idea to even ask for. Everyone was very helpful and couteous. Everything turned out well with our family member that was in the hospital. Breakfast was fabulous each morning. I would highly recommend this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, January 15, 2013
Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. I am glad you enjoyed our fabulous breakfast!!Hope to see you return soon to the Hilton Garden Inn Plymouth, MA!

Regards,

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 16, 2012

We stayed at this hotel with 2 kids forf 2 nights. We enjoyed the hotel but the location is bad, it's basically in a parking lot. We could not find anything affordable in Cape Cod so we decided to stay there as it's not too far. We quickly realized that it was not the ideal! The hotel itself is nice, good rooms well appointed. The service was average, not bad, but the employees at the front desk were not the most helpful. The kids loved the pool. The gym was average.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, January 10, 2013
Thank you for taking the time to share your recent experience at our hotel We are happy you enjoyed the hotel and accommodations,but I am sorry we were not able to provide you with the quality of services you deserve. This is not typical of our staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Regards,
Kelly Lajoie
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Philadelphia
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 7, 2012

I have stayed at this property several times during the past several years for business. It is always very clean. The staff very welcoming and warm. The breakfast is always very good, their muffins always incredible. I would recommend this hotel to anyone who is staying in the area.

Room Tip: high floor either side is good.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, December 9, 2012
Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. I do apologize that it was a bit confusing entering into the parking area. We hope to see you return soon! Happy Holidays!

Regards,

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hotel
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 2, 2012

Very nice hotel! staff was nice and helpful. Rooms were nice, beds were comfortable and bathroom was large. overall a very clean hotel. The only negative was getting the hotel! no "street" to get to the hotel. We had to go past the hotel and loop around the parking lot. Would like have seen better signs on how to get to the hotel! no free breakfast so we went across the street to I Hop, cheaper then the hotel breakfast.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, December 9, 2012
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....
Happy Holidays!

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
71 reviews 71 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 9, 2012

We used the location as a base to travel the area including Cape Cod.

The hotel is relatively new. The room is of a good size, well furnished and clean – what you would expect. The area was quiet. Comfy beds and pillows.

Breakfast is not included but is served in the lobby (it doubles as a bar in the evening). There are other restaurants in the area (IHOP etc.)

The reception staff was not overly friendly but ok (granted we were there during high season).

The pool isn’t large but just right. Ideal for the kids; we spent over an hour there. (They’d be in there all day if we’d let them. I keep saying that we could just rent a hotel close to home and have them swim there and they’d be happy. No need to travel.)

We noticed once we got home that we were charged twice for the room. We got it sorted out over the phone - So no problems there.

It was an overall pleasant experience.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, November 14, 2012
I am very happy to read the comments about your recent stay here at the Hilton Garden Inn Plymouth and glad that you found the location and amenities of our hotel to your satisfaction. Thank you for your comments and we hope to see you return soon.

Regards,

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 31, 2012

We only had one night at this hotel because were were making our way back to Boston airport.The hotel is modern with large comfortable rooms and good services and facilities.Plymouth centre was about 10 minutes drive so this hotel was a good choice.The front desk staff were very helpful and welcoming.There is only a breakfast restaurant and a small bar.A couple of chain restaurants were available nearby in the shopping area.Coffee and cakes available all day and the complimentary business centre was very handy-for printing out boarding cards for example.The hotel suited our needs admiralby.

Room Tip: Ask for a room away from the main road.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, November 2, 2012
Just wanted to say thank you for your great comments and recent stay here at the Hilton Garden Inn! So glad you were able to experience our warm Hilton Garden Inn hospitality and we look forward to seeing you soon if you are back in the Plymouth area.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Plymouth

Address: 4 Home Depot Drive, Plymouth, MA 02360
Phone Number:
Location: United States > Massachusetts > Plymouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Plymouth
#1 Family Hotel in Plymouth
#4 Romantic Hotel in Plymouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Plymouth, Massachusetts features a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. This hotel also offers 1,300 square feet of meeting space which accommodates up to 100 people. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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