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“A glorified Holiday Inn, but still a good choice.” 3 of 5 stars
Review of Crowne Plaza Pittsfield

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Crowne Plaza Pittsfield
3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201   |  
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Ranked #2 of 9 Hotels in Pittsfield
Portland, Maine
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“A glorified Holiday Inn, but still a good choice.”
3 of 5 stars Reviewed March 18, 2012

I stayed at the Crowne one night on a trip to visit some Berkshire ski areas. I chose the hotel due to membership in the IHG Priority Club, and the fact that it wasn't too far from Jiminy Peak, the last mountain I visited that day. I reserved a standard king-bed room. The room itself was kind of small but since I was travelling solo it didn't make much difference. The room for the most part was clean though there were a few dusty corners in view of the bed. For dining, there are two establishments that are considered part of the hotel, the "classier" restaurant is on the second floor, while another pub called the "Underground" is on a complete other side of the building, you actually had to walk out of the hotel, into a cold indoor-outdoor concrete corridor to get there. The "Underground" logo resembles that of the London Underground, however the place resembles more of a small-town dive. I had one beer and left. Maybe it was just a rough clientele that night. Thankfully the restaurant actually located in the tower was a bit more welcoming. There are a handful of decent restaurants and bars within a few blocks' walk of the Crowne Plaza. Desk service was fine, not glowingly friendly but never rude. I did notice that they never recognized my Priority Club status upon check-in, which is usually the norm (and usually gets you a little freebie, a drink at the bar or a half-price app and such.) I think the Crowne Plaza branding is a bit extravagant for this place, it's definitely more on the Holiday Inn level and perhaps the pricing should reflect this too, but all in all there were no egregious problems and I'd stay here again.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review, April 14, 2012
AnyMajorDude,

First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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    85
    65
    32
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
East Hanover, New Jersey
1 review
5 of 5 stars Reviewed February 27, 2012

I have been stay this hotel more than 30 times. Room is very clean (as always) and free breakfast for Priority Club member is excellent.

Front desk Manager Jessica LeCliar and Revenue Manager Grace Daley always willing to rearrange the room based on customer preference and request. I have not seen anyone like them before, they are always put customer on #1 priority. They are the best front desk manager. Call them first before you booking any hotel/room at Pittsfield!!

Room Tip: Always call front desk manager first...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 26, 2012

This was my first time at this hotel. The staff was great, but the room should have been cleaner, there was hair left in the bathroom. TV needs to be upgraded (poor picture). Ate dinner there one night the food was OK. Next time I am in the area I would look for another place to stay. Six dollars a day to park, is BS.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Duxbury, Massachusetts
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 21, 2012

My husband and I along with 2 grandchildren spent a night over the Presidents day weekend at the Crown Plaza. We have been going there for years (over 25) and I must say once again everything was just what we expected.
Jessica who is front desk manager and Grace who is the revenue manager always complies with our requests and needs to make us comfortable and welcomed.
The poolside room we had was immaculate and in top shape.New sofa, rugs and bed made it a rewarding experience.
Hats off to the Crown Plaza for keeping us comming back to the town we were born and raised in and look forward to returning very soon!

Room Tip: Poolside rooms are so convenient
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Acton, Massachusetts
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 20, 2012 via mobile

This crowne plaza is right in downtown Pittsfield. A good location, and not too expensive.

Breakfast was adequate, and the server was easygoing.

I'd recommend it.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pittsfield, Massachusetts
1 review
5 of 5 stars Reviewed February 6, 2012

I have had the pleasure of staying at the Crowne Plaza many times and EVERY time the service is exceptional. Grace is a terrific host, always there with a friendly smile and a helping hand. Grace also has an exceptional staff that keep the level of service in the 5 star area continuously. I have recommended Crowne Plaza to many business associates and will continue to do so. Thank you to Grace and her staff for continuously raising the bar when it comes to service.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Essex Fells
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 1, 2012

The Crowne Plaza is very centrally located in downtown Pittsfield. All amenities are within walking distance, including restaurants and shops. The Staff was very courteous. I travelled with my father, who needed a handicapped-amenable room. Front desk was very helpful in that refard. Room was big, furniture a bit dated. Quiet corner room on the 6th Floor. Nice pool and jacuzzi, altho there were too many little kids running around. Garage is partly being renovated. Not the most convenient lot, plus there's that $6 parking fee (waived for handicapped visitors, by the way). All in all, a nice, friendly place.

Room Tip: Ask for handicapped access and they might waive unfair parking fee.
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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