We have now tried this restaurant twice and had the same terrible, inattentive waitress both times. The last time we sat with our coats on and plates pushed away for nearly a half hour while our waitress was busy refilling ketchup bottles and trying to do closing activities. The best service we received was from the bus boy who wiped our table with a dirty rag as we sat down. The place itself was generally unclean (sanitation is definitely questionable) and the food unremarkable. The thing that most upset us was witnessing a young woman who walked in at 1:30, sat herself and waited 10 minutes to be noticed at which point she was told to leave because the restaurant was closed (the sign says they are open until 2 PM). Another instance of poor signage is that the cafe does not accept credit cards but fails to notify you in any way until you finally get your check. Luckily we had enough cash but many people just carry plastic. Overall, I can think of many better, cleaner, and more reasonable places to have brunch or lunch in Pittsfield and will not return to Cafe Reva.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.