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“Nice stay” 4 of 5 stars
Review of BEST WESTERN PLUS Berkshire Hills Inn & Suites

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BEST WESTERN PLUS Berkshire Hills Inn & Suites
2.5 of 5 Hotel   |   1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)   |  
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Ranked #1 of 9 hotels in Pittsfield
Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
“Nice stay”
4 of 5 stars Reviewed June 11, 2012

My husband and I traveled to The Berkshires for a weekend away for our anniversary, and spent one night at the Best Western Berkshire Hills Inn & Suites. The entire hotel was clean and well maintained. The staff was friendly and helpful. We had a king room, and it was very spacious, with a small chair and desk. There was also a refrigerator and microwave in the room. The bed was comfortable, and the shower was hot and had great pressure. The only complaint we had was the level of noise from other rooms. We were on the first floor, and there was a lot of banging noise in the room above us. We didn't bother to complain, and cannot fault the hotel for other loud travelers. We did enjoy breakfast in the morning, and it was pretty decent for a free breakfast. Plenty of choices and everything seemed fresh and was frequently replenished. The hotel was centrally located for us, and very easy to find. I would stay here again and recommend it to other travelers.

Room Tip: The walls and floors don't appear to be very sound proof. I would recommend a higher floor to a...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Amesbury, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2012

We checked in at the Berkshire Best Western Friday night at 5:30 pm and I believe that James Maston was the person at the desk who checked us in. I just wanted to report that he was wonderful. When I told him that our refrigerator in our suite was broken, he immediately came up with remedies for it. He checked the refrigerator and offered to move us to a different suite. He showed us the new suite which we liked and decided to move to and got us the new keys. He was very helpful and even offered directions to the field we were going to the next day. He also sent up sheets for the pull out sofa that were missing. Best Western should be very proud of their employee he was fantastic!! Our room was clean and comfortable and we had a very nice visit!!

Room Tip: We had a two room suite which was very comfortable!!
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branford, Connecticut
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 24, 2012

We stayed there in the Fall of 2011, while the hotel was still undergoing some construction (driveway paving, some interior work). Our room was quiet, clean, and well appointed. The staff was friendly, and helpful with directions. We're looking forward to a return trip in a few weeks, and would definitely recommend a stay here.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Hill, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 22, 2012

Needed a stay in the quiet town of Pittsfield for an overnight business trip. After searching the net, I found this location was simply the closest to my meeting. I typically stay in Weston, Sheraton, Marriott or Hilton properties, but there were none near by. Well, don't let the 'Best Western' name scare you off here. This place was recently refurbished & the decor is as fresh & pleasant as most any top shelf brands. My room had all new furniture, new 37" LG TV, Small refridge & was simply a delight. The staff were extremely friendly & accommodating to any question. Bottom line, if you like new & fresh, this is the place. No need to feel lost in Pittsfield without a big name chain....you have the same quality here at this Best Western. You need to try it to believe it!!!

Room Tip: I had the larger room with a sitting area.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2012 via mobile

My husband and I spent our wedding anniversary here. This was a return visit after he experienced a car accident a few months ago and needed a warm place to sleep for the night. The hotel was beautiful and the staff was truly nice. The hotel was clean well lit and inviting. The standard room was above standard and when he told me we were returning for a nice quiet evening for our anniversary I was happy. For the second trip we were In the suite with a fireplace and jacuzzi room. The room again was clean, spacious, well lit and inviting. There wasn't a need unmet or a reason to leave the room... The following morning we did partake in the breakfast, which was plentiful and filling. The staff was very kind and friendly like in a B&B atmosphere. I would highly recommend this hotel to family and friends wanting comfort and quality swaddled in luxury!!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Out East
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 30, 2012

I just needed bed for a quick lay-over and this place met the bill. Big, clean room. Decent DIY breakfast. No complaints

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 28, 2012

Stayed one night. Front desk staff was extremely friendly, all shifts. Room was large enough, clean rugs and bathroom, no mold. Heater is the bathroom was great. Sink is outside of the bathroom. Only issue was a forgotten pillowcase on the bathroom floor. Microwave and frig in room. Free breakfast with all the usual cold items (breads, cereals, danish, yogurts, fruit), waffle maker, bacon and eggs. The staff kept it well stocked and clean. Only noticed that some of the tables weren't wiped off. Had a small workout room, but didn't use it. Looked like about six pieces of equipment. Would definitely stay there again. We were on the third floor street side. Barely heard a car go by, very quiet.

Room Tip: Third floor (top floor) may be quieter since you have no one above you. A little bit out of the way...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Berkshire Hills Inn & Suites

Address: 1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Berkshire Hills Inn & Suites 2.5*
Official Description (provided by the hotel):
Newly renovated in July of 2011 this Pittsfield, Massachusetts hotel offers all the amenities guests need for a relaxing visit in the Berkshires. The BEST WESTERN Berkshire Hills Inn & Suites proudly offers 59 spaciously appointed guest rooms each complete with microwave, refrigerator, 37-inch LCD television with HBO® and high-speed Internet access. Guests will wake each morning to a delicious complimentary hot breakfast. This Berkshire hotel's additional amenities include an exercise facility, whirlpool suites and fireplace suites. Business travelers will appreciate the quality meeting facilities as well as our business center. ... more   less 
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Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada

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