I just read a review written by GreenFrog262. If one was not present in the restaurant, and other reviews were not read, you would think the owners did not want you eating in their restaurant. However, the reviewer made two comments that would leave one scratching their head. '...a busy night' and '...seeing great reviews online.' If a restaurant is packed and the reviews have been great, one has to wonder why GreenFrog262 had the experience they posted. Since I happened to be in the restaurant at the same time they were present, I can say their review was less than honest.
Upon entry into the restaurant, there is a sign stating that the food is prepared fresh and will take some time to prepare. Basically informing you that you need to be PATIENT. Knowing this, coupled with seeing the restaurant is packed, how could one reasonably expect the food to come out quickly? They arrived without a reservation as did my party. In fact they got a table and we sat at the bar to avoid prolonging our wait. When they began complaining that they needed to get to Tanglewood, it was as if no one else in the restaurant would be going to a concert or movie. While their order was taken at 6:55, their server had picked up food for another table before entering their order into the computer. As their complaining escalated, Sabrina came out of the kitchen showing the order slip time stamped at 7:04. Yet they were expecting their order should be rushed because of their poor planning. I have been to this restaurant DOZENS of times. Never have I seen Chin or Sabrina get that angry at a customer. Knowing that, they might want to look in the mirror and then rescind their review.
Yes, our meal took quite a while to come out but we knew that from the onset. As usual the food was excellent, prepared exactly to our taste. Sabrina will modify the spiciness and ingredients to your request. For example, our daughter while likes to eat many different cuisines, she is very picky about ingredients. The shrimp dish she ordered, after all of her modifications, looked nothing like what was on the menu. How can a restaurant rush out meals when each one is prepared exactly how you wish for it to be prepared?
I recommend that you try this excellent restaurant and write off GreenFrog262's review as 'there's one in every crowd who thinks they're more important than everyone else.'
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