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“Home for the Holidays” 3 of 5 stars
Review of Home2 Suites by Hilton Pittsburgh / McCandless, PA

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Home2 Suites by Hilton Pittsburgh / McCandless, PA
2.5 of 5 Hotel   |   8630 Duncan Avenue, McCandless, PA 15237   |  
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Ranked #1 of 1 Hotels in McCandless
washington DC, United States
1 review
1 helpful vote 1 helpful vote
“Home for the Holidays”
3 of 5 stars Reviewed January 3, 2014

This hotel is great for a place to sleep and get some space when visiting family in the local area. Good value, spacious suites, friendly staff but very, very noisy. If the management doesn't pay attention, this new hotel will look ragged and worn very quickly.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, January 6, 2014
Lisa,

Thank you for taking the time providing us with feedback from your recent stay. I see that you enjoyed your stay but had a few inconveniences. I would like to start by sincerely apologizing for these inconveniences. I will pass your comments onto the correct team members to ensure that they are corrected. We look forward to serving you once again in the very near future.
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273 reviews from our community

Traveler rating
    184
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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Brooklyn, United States
1 review
5 of 5 stars Reviewed January 2, 2014

It was a great hotel for a great price. I have already recommend this hotel to friends and family in the area. The complimentary breakfast was great. The staff was helpful and the room was beautiful. It was nice having the kitchen facilities in the room. That saved on money elsewhere during our stay.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, January 6, 2014
Thank you for recommended us to your family and friends!!! I'm glad to hear that you had a "Good Experience" during your stay. We pride ourselves on providing each of our guests with Excellent service during their stay. We would love to have you back in the near future. Thank you once again for your kind words and have a very Happy New Year!!!
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Philadelphia, United States
1 review
5 of 5 stars Reviewed December 31, 2013

This was a brand new suites/hotel that we thoroughly enjoyed staying at. We were in town for a wedding and this was the hotel of choice for everyone, it did not disappoint. Everything you need is within 5-10 minutes and not far from Pittsburgh to enjoy local sites and events. We would stay here again!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, January 6, 2014
Thank you for your Excellent review!!! We appreciate your positive feedback regarding your recent stay here at the Home2 Suites by Hilton Pittsburgh/McCandless. We had a pleasure serving the Wedding Party and look forward to seeing you all very soon. Thanks once again for your business and have a Happy New Year!
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Chestertown, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2013

The staff was great during this stay while visiting relatives over Christmas. I'm sure that they all would have preferred to be elsewhere, but they treated guests like family and everyone was amazingly helpful. I saw guests being hugged and wished a Merry Christmas by cleaning staff! They had obviously been there a while, but it still was impressive to show the attitude of the staff and the atmosphere of the hotel.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, December 31, 2013
I can’t Thank You enough for you kind words regarding your most recent stay here at the Home2 Suites by Hilton Pittsburgh/McCandless. It is our number one goal to provide all our guests with Excellent Service. I’m glad to hear that the our staff was able to make a lasting impression during your stay. Thank you once again for choosing our hotel and we hope to get the pleasure of serving you once again in the near future.
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harrisburg pa
Top Contributor
147 reviews 147 reviews
43 hotel reviews
Reviews in 77 cities Reviews in 77 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 23, 2013

Its in the name---they are trying to be your home away from home. Enjoyed our stay--the room is like a studio apartment. Full kitchen, except stove. Microwave, dishwasher large refrigerator, china, silverware, coffeemaker. Pull out sofabed, TV, table and chair in addition to a large king size bed. Window has a shade that lets in light or another that completely shuts out all light. The bed linens and bed were very comfortable and the AC worked great. Lovely towels in the bath and extras too!
Breakfast bar has just about everything you could think of--including fresh blueberries!
Used the exercise room every morning and the machines were easy to understand for someone not used to using any.
Two computers in the lobby along with a printer if you didn't bring yours.
Hotel is set well back from the road and no outside noise...however, the doors to the room are very heavy and all night long heard them slamming as people returned. This and the smokers that stand next to an air intake vent that caused us to smell it on the second floor are the only reasons I did not give them a 5 rating.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, December 24, 2013
We are so glad that you “Enjoyed” your recent stay with us here at the Home2 Suites by Hilton Pittsburgh/McCandless. We appreciate your feedback and will most definitely see what we can do to correct the smoke smell that you encountered. Once again we Thank You for your business and we hope to get the chance to serve you in the very near future. Happy Holidays!!!
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Houston, TX
Top Contributor
71 reviews 71 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 23, 2013 via mobile

This was my second stay here. Rooms are clean. Fitness room did not have either sanitizer to clean machines or paper water cups present. Breakfast area attendant JJ was not friendly. A child had been playing with serving tongs used in the bread and pastry area, so I moved them to the back of the station so as not to be used. I watched and when I saw JJ about to place them back in the same area, I told him that I had placed them there due to a child playing with the utensils. They needed to be cleaned. He said "you should have told me" in a snippy tone. I was telling him. There was no need for him to be snippy. Elevators and hallways could be swept more. Otherwise, ok. Will stay at again due to convenience. Holly was friendly
(the front desk staff). There also needs to be more pillows on the bed.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, December 24, 2013
Amy,

Thank you for your ongoing support and your second visit with us. Thank you for taking the time to provide us with feedback from your most recent stay. As the Assistant General Manager, I am working very hard to continually improve our property and to provide all of our guests with the products and services that deliver an “Excellent” experience. Your comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. On the other hand, I am glad that you found our Hotel Clean and that Holly at the front desk made an Excellent impression. Once again we thank you for your business. Happy Holidays!!!
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A TripAdvisor Member
5 of 5 stars Reviewed December 23, 2013

Great bathroom - it's huge. Plenty of space to spread out. Nice kitchen that is well-stocked. Breakfast is full of healthy alternatives and very good. Didn't use the pool this time, but the water felt warm.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle S, Assistant General Manager at Home2 Suites by Hilton Pittsburgh / McCandless, PA, responded to this review, December 24, 2013
Thanks once again for your second review of our property!! We are excited to here that you enjoyed yet another stay with us. Thank you for your feedback and comments. Have a wonder Holiday Season!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Pittsburgh / McCandless, PA

Address: 8630 Duncan Avenue, McCandless, PA 15237
Phone Number:
Location: United States > Pennsylvania > McCandless
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in McCandless
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Pittsburgh / McCandless, PA 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Home2 Suites by Hilton Pittsburgh/McCandless, PA offers the ideal location just 8 miles from downtown, and 20 miles from Pittsburgh International Airport. This innovative, 119 room all-suite hotel is the perfect place for a long stay vacation or a business trip. The hotel is in a prime location, in the rapidly growing McCandless Crossing Town Center with recent tenants such as LA Fitness. ... more   less 
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