We had booked a family gathering and 15 of us were staying. I arrived with my parents, one of whom is disabled and cannot walk very far or use steps. Upon arrival the first thing we were faced with was half a dozen steps to the main entrance. I daresay there is a single level access somewhere else, but this was not signposted (note - nor is the hotel signposted from the road, there is a just a brown roadsign with a bed symbol indicating a hotel - if you use your satnav to get to the hotel's postcode you end up a mile away round the back of the hotel with no access to the hotel itself). Upon checking in, my parents who had requested a ground floor room were told their room was on an upper floor (accessible via a lift, but still a long walk for my mother to get to the lift). My room was in the 'Coach house' which was a 200 metre walk in the pouring rain. My room was pleasant enough, but the bed was incredibly soft, so sleep was not great. There was also an array of tea and coffee but no milk, so unless you like it black, do take some milk. The bathroom was fine, if a bit dated (plastic shower curtain - yuck!) but everything was well maintained and very clean.
The restaurant staff were pleasant and the food very good indeed. They looked after us, brought out our birthday cake, and didn't seem to mind us blowing party hooters.
I was woken in the night by the TV turning itself on at 2 a.m. so do make sure you turn it off with the button and don't leave it on standby as I had done.
Having the 200 metre walk in the rain back to the main building for breakfast was annoying - I've never stayed in a hotel before where I had to take an umbrella to breakfast! Breakfast was ok - but the hotel needs to invest in slotted spoons, as scooping up greasy mushrooms etc without one meant you got a big puddle of oil on your plate, which is not very appetising!
The pool was good, but the pool staff could not have been more disinterested and uncommunicative if they tried - honestly there are an embarrassment to the establishment.
Overall this was ok - I am sure I would have rated it higher had I not been out in the stables! But there are one or two minor things they need to brush up on, particularly 'accessibility' and the attitude of the leisure centre staff.
Don't go in the Coach House!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.