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“Uncaring staff, slow service, painful all around.” 1 of 5 stars
Review of Hearth 'n Kettle Restaurants

Hearth 'n Kettle Restaurants
9 West Rd, Orleans, MA 02653-3200
+1 508-240-0111
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Ranked #31 of 54 Restaurants in Orleans
Cuisines: American, Seafood
More restaurant details
Restaurant details
Dining options: Lunch, Dinner, Breakfast, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Serving breakfast,lunch and dinner in an attractive colonial setting since 1973. Dining room has booths, tables and full bar.
Harwich, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Uncaring staff, slow service, painful all around.”
1 of 5 stars Reviewed September 2, 2012 via mobile

Went here for my daughters birthday dinner. Worst experience in a long time! Host/manager was unpleasant, server was sweet but slow, food was acceptable, but really a horrible experience. We initially got a table in the back of the restaurant right next to the bathroom that smelled awful, the 'host' was annoyed we didn't want to sit in a dark, dank smelly booth. Not a nice experience, not going back.

    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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101 reviews from our community

Visitor rating
    26
    36
    22
    13
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Dennis, Massachusetts
Top Contributor
109 reviews 109 reviews
37 restaurant reviews
Reviews in 60 cities Reviews in 60 cities
138 helpful votes 138 helpful votes
“2.50 for a cup of coffee?”
3 of 5 stars Reviewed August 24, 2012

That is all I have to say, 2.50 for a cup of coffee? The food was fine not unlike every other breakfast place on the Cape but how do they charge that much for a cup of coffee? And how about updating your fictures they are quite old and worn, after all they are a year round eatery.

  • Visited August 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
19 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
“Slow service detracts from the food”
3 of 5 stars Reviewed August 21, 2012

Food is pretty good pub food, but waiting around for it to come to your table is a pain. You see wait staff standing around talking and by the time you get the food the plate is hot, but the food is just warm. The problem seems to be both in the kitchen and the staff. You also have to sit and wait for the bill.

Visited August 2012
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bergen county, nj
Top Contributor
53 reviews 53 reviews
29 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
“good breakfast, definitely family style place”
4 of 5 stars Reviewed August 15, 2012

This is a chain restaurant with with big red plastic cups for drinks and good diner type food, not overly expensive, not overly good, but if it's not crowded, they'll get you in and out in good time (and they can be crowded, especially on Sat. morning)

Visited August 2012
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Danbury, Connecticut
Reviewer
4 reviews 4 reviews
3 restaurant reviews
4 helpful votes 4 helpful votes
“Homestyle Warmth”
5 of 5 stars Reviewed August 2, 2012

Solid menu choices, and each one is delightful. Portions are large and prices reasonable. Best of all, the staff is extremely hospitable.

Visited July 2012
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