My husband and I who have been the owners of a travel business for 38 years, had the opportunity to stay at the Dockside Inn from August 19-22, 2012. We were in Martha's Vineyard to help our daughter with her wedding planning. We were welcomed very warmly by Kathy who greeted us with friendliness, cookies and a ton of information. She gave us our keys and off we went to our beautifully situated room #20. It is a rather small room, but fresh and clean, with a lovely view of the harbor. The shades were open exposing a large picture window , so the room appeared more spacious. We spent two nights in this room and all was fine. When we made our reservation, room 20 had already been booked for August 21, thus we had booked room 35 for that night. We packed up before we left for the day and by 9:30am, left our luggage at the front desk. We were told that our room would not be ready until at least 12:30pm and that was fine for us as we were planning on being out for most of the day. Upon our return in the late afternoon, we met the same woman, the manager Tiffany who was there in the morning when we left. She was very different from Kathy. No more warm and friendly attitude, rather very businesslike. That's OK as everyone has different personalities. When we arrived in the separate small buliing in the back of the resort that was room #35, we were very dissappointed. It was a building that was part storage, part hotel room. The room had no closet-just a pole jutting out from the middle wall, no tub, a large EXIT sign, that was illuminated in red as you would find in large buildings, a view of garbage outside an old building, slanted ceilings, a small black mini fridge sitting on the floor, no full length mirror... and on top of all that, we had to pay $20 more per night to stay in this substandard room than we had paid in room 20. In addition, the chairs and tables where people sit, eat, and, socialize are immediately outside the door of this back building, making it rather noisy. When I calmly and quietly tried to discuss this with Tiffany, so that perhaps feedback would go back to the owners, and they would consider what we experienced, she became flushed, angry and said that I was the only one who ever complained about the room. It seems to me that if you are in a service business, you should care what the people you are serving think and what kind of expereince they have had with your product. There is a breakfast bar which is basically open all day. It is great to have coffee, tea, granola bars and fruit available all day from 8am-10pm, and we appreciated it. However, breakfast consisted of a few pieces of cake and the same granola bars, apples and a couple of bananas. A suggestion for the future would be add cold cereal which is easy and I am sure would be much appreciated. I would consider returning if I was able to stay in room 20, but I would warn others to stay away from room 35.
room # 20(20-24 are all good)
NOT room #35
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hey There -
Report response as inappropriate
We very much appreciate your candor and willingness to share information and feedback with us. Being that Trip Advisor is a public forum and those who may be reading this could be unfairly swayed away from a room that has many redeeming qualities we'd like to offer some clarifying points. An honest feedback system does any business well but just as in any case of reflection it is also just as important to note those features, elements, or amenities of the room that were a delight and might therefore be seen in others eyes has more important those things that you found disappointing. Elements of the room not mentioned in your review that might be helpful to make public about Room 35:
-the only room on the property with it's own four walls, making it very private and almost your own getaway
-the largest and most high quality TV on the property
-the newest shower and bathroom, with thousands of dollars of designer tile
-A room that can accommodate 3 with a memory foam, brand new, pull out sofa.
-A large picture window
-A larger room in terms of square footage than most room on the property except for suites
-A comfortable sitting area to watch TV (where all other rooms contain a chair because of space restrictions)
You are correct on some things you noted - there is an EXIT sign (we are bound by the law to keep in in the room) and there is not closet this year (we do have a hanging arm for clothes and plans to construct a closet in the room this winter). But like I mentioned before it sends a very false message to only relay those features of the room that didn't attend to your fancy.
And Tiffany's response was a quite honest one just for future record. We have never ever heard anything but praise for room 35 - we are consistently told what an awesome thing it is to have a room that sleeps three, how nice it is to have the privacy of your own walls, a massive TV and a shower that is high quality with a state-the-art shower head and bench. Tiffany was merely stating a point in her reply. Oddly after we received your review the next three guests in that room came down raving....unsolicited.
We hope you maybe will step back and see the glass as half full instead of half empty. Room 35 is fully of lovely accents and we are just sad to hear you could only comment on those few things that you didn't love.
At the end of the day a room's price is a direct function of how many people can reasonably and comfortably sleep in the room (never mind in room 35's case all the other perks and amenities). We are quite confident that $20 more for room 35 is quite fair and maybe underpriced for what is offered.
Again, though, we'd ask you to maybe change your view and see what it is from our perspective that dictates that stated cost and perceived value.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.