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“Convenient Motel” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   117 Conz Street, Northampton, MA 01060   |  
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Ranked #3 of 5 Hotels in Northampton
Buffalo, New York
Level Contributor
95 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Convenient Motel”
4 of 5 stars Reviewed June 28, 2013

We stayed in the 3-story part of the hotel with interior corridors. Our twin queen room for 2 adults & 2 kids was perfectly comfortable and nicely appointed. Everything seemed clean and well-kept, and the empty fridge and mini-kitchen area was appreciated. There's nothing particularly special about the property, except that it's reasonably quiet and convenient. The free breakfast is typical chain motel fare - hard boiled eggs, waffles, baked goods, sausage & eggs, juice & coffee. It was a great jumping-off point to explore Northampton and Amherst.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA181, General Manager at Quality Inn & Suites, responded to this review, September 16, 2013
Dear BuffaloPundit,

Thank you very much for taking the time to write a review. I am happy to hear you enjoyed your stay with us. We hope to see you on your next trip to the area!

Sincerely,
Shane McGuire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    37
    70
    43
    19
    13
See reviews for
68
45
19
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Orlando, Florida
Level Contributor
67 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed June 10, 2013

I stayed at this property based solely on the recent TripAdvisor review and ratings, I wish I would have done a bit more research into other options. I paid $159.00, definitely not worth anywhere near that rate.

The front desk staff was nice, good people working here but sadly the rooms are not up to par. I had too large insects living in the bathroom on the ceiling, wall paper was separating off the wall on one wall yet brand new wall paper on another. The room had a odd and foul stench to it. The pillows were decent but the mattress was very cheap and you sank right into them. This is a very old hotel that has had a recent going over and if you are a casual traveler who enjoys budget motels you may like this property.

I am business traveler and would never go back, I would check the much newer Hampton Inn in Hadley, one exit up I-91 from Northampton

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA181, General Manager at Quality Inn & Suites, responded to this review, September 13, 2013
Dear CalP0ly,

Thank you very much for taking the time to write a review. I am very upset to hear that your stay did not meet your expectations. I would like to gather more information regarding your stay, as we ware always looking for ways to improve our guests experience. Please contact me directly when you have the opportunity.

Sincerely,
Shane McGuire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherryville, North Carolina
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 23, 2013

This Quality Inn really is one of quality. Room is good sized, and very clean and well appointed. Desk staff was very friendly - she even recommended an excellent Chinese restaurant. Hotel is located very close to the Interstate - but not so close that you hear the traffic. Northampton is a college town, so there are many nice restaurants and shops here, and very close to the hotel. A really great place to stay.

Room Tip: I always ask for a ground floor room, and at this hotel we could park right at the door. What a plu...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA181, General Manager at Quality Inn & Suites, responded to this review, May 25, 2013
Thank you for reviewing our hotel.

It is always nice to hear when our guests experience a positive stay.

Your comments will be shared with the entire staff.

We hope to see you again in the future.

Sincerely,
Shane McGuire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, New York
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 17, 2013

Friendly, cooperative staff. Nice clean room. Pool area was also nice and clean. Convenient to the downtown area and DIVA's Night Club. The breakfast was very decent, also.
We were there 3 days and the housekeepers kept our room spotless :) .

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA181, General Manager at Quality Inn & Suites, responded to this review, May 25, 2013
Thank you for reviewing our hotel.

We are pleased that your stay was so pleasant.

Your comments are great encouragement that we are on the correct path.

Sincerely,
Shane McGuire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynnfield, Massachusetts
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 14, 2013

An older Motel with outside entrance, park your car right by your door, etc. However, the Staff
is very updated and very knowledgeable about the area, and extremely helpful. The room itself was very updated, and QUIET. It had a microwave and refrigerator. The only drawback was the indoor swimming pool. It was cold, and you had to go thru the parking lot to access it. It served one of the nicest breakfasts.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA181, General Manager at Quality Inn & Suites, responded to this review, May 23, 2013
Thank you for your comments about your recent stay at our hotel. It is very nice to hear that the staff exceed your expectations. We have made lots of updates to our rooms this past year and we have even more planned. I hope that you will be able to see them first hand on your next stay.

Thanks again,
Shane McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 7, 2013

Vanessa checked us in and was by far the nicest hotel employee I have ever encountered in my many travels. She was welcoming, knowledgable, and most importantly she was patient. We started in a corner room with an outside entrance and the Internet wasn't working well. We spoke with the hotels Internet customer assistance hotline which I found to be helpful, but because of our location the wifi signal wasn't strong enough. Vanessa then upgraded us to a suit rm#133 with a inside entrance. The Internet worked perfectly, and we were given an extended checkout till 2pm. This hotel offers the amenities of a way more expensive hotel. Great deal. My only complaint is the maids were very loud in the halls and the ceiling was squeaky when someone walked above us.

Room Tip: Ask for one with good wifi signal
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA181, General Manager at Quality Inn & Suites, responded to this review, May 23, 2013
Thank you so much for taking the time to review our hotel. I am pleased to hear that the staff was able to help you during your stay. We are very fortunate to have a great team that really cares about our guests. We wanted to let you know that we have spoken to the housekeeping department to have them be more aware of their volume when in the hallways and we hope that you will find it improved on your next stay.

Thanks again,
Shane McGuire
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkins Park, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 15, 2013

This motel is one of the nicer we have stayed in over the last year. The front desk staff was excellent. Very friendly and offered a free upgrade to us knowing that we had had a stressful trip. The room was very clean and very comfortable. The price was very reasonable. We would definitely stay here again!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 117 Conz Street, Northampton, MA 01060
Phone Number:
Location: United States > Massachusetts > Hampshire County > Northampton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Northampton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites of Northampton, where your comfort is our top priority.The Quality Inn & Suites™ hotel is conveniently located in Northampton's arts and entertainment district. Smith College is less than one mile away, and the University of Massachusetts Amherst (UMass Amherst), Hampshire College and Amherst College are all less than 10 minutes from us. With a short walk to downtown Northampton you will find a wide variety of locally owned and operated restaurants and eclectic shops. Our recently upgraded property offers a wide variety of amenities to please both leisure and business travelers. All registered guests have access to our Indoor Heated Pool, Fitness Center, Business Center, Complimentary Wireless Internet and a delicious Hot Breakfast including Eggs, Sausage, Bacon and Waffles! In addition all of our rooms are equipped with microwave and refrigerators, hair dryers, iron and ironing boards and flat screen televisions. Some of our rooms are also equipped with fireplaces, 2 bathrooms and kitchens. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Northampton
Quality Inn Northampton
Best Western Northampton
Northampton Quality Inn

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