Don't make our $300 mistake!! We were sent to room#1-- it had foul odor that made our eyes water. Next, the front desk sends us to room#2. The AC was broken (it was needed at the time). We gave it 45min to cool off, but the room got warmer. The front desk response was "talk to the manager" and "We'll send someone to the room". We had dinner reservations & other plans. and we weren't willing to keep trying rooms till they got it right. We checked into the Hampton in Hadley (5 min. away) and had a fantastic room at half the cost. I'm sure that the Hotel Northhampton was nice in its' day, but the rooms we saw were small and outdated with worn carpet and not so clean. The manager of the Hotel needs to contact me and refund my money ($250room + tax + $15 cot rental + $10 tip to take our bags upstairs.).