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“Colonial Charm in Historic Town” 5 of 5 stars
Review of Hotel Northampton

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Hotel Northampton
36 King Street, Northampton, MA 01060   |  
Hotel amenities
Ranked #2 of 5 Hotels in Northampton
New York City, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Colonial Charm in Historic Town”
5 of 5 stars Reviewed December 30, 2011

Over the Christmas holiday I spent five days here in Room #500, the “Deluxe Queen,” which the staff informed me is the bridal suite. This is a very attractive and comfortable room with plenty of space in a sitting area, including a pull out couch and two chairs. At the other end of the room is a desk for getting some work done. There is also a four cup in-room coffee maker with china cups (are you reading this. Mr. Marriott?) The bathroom has a ceiling heat lamp and heated towel rack.

The room was quite charming with a terrific view not only of downtown Northampton but also of the Holyoke Mountain range. (Those with sharp eyes will spot the old Mountain House on the Mt. Holyoke ridgeline. This was an active hotel in the 19th century; today its remains are preserved by the state.)

Some reviews have complained about the small sizes of the rooms. Those rooms are in the original section of the hotel. I had a chance to see a couple and they are indeed small, with just enough room for two queen beds or one king, and not much else, although they do have a desk wedged in. I think many people will feel cramped in these if they are planning to stay more than a couple of nights.

To make sure you get the kind of room you want, do some preliminary research. Go to the hotel’s web site and use the “availability search” box in the upper corner. Key in a reservation date well in the future (not necessarily the date you plan to visit the hotel.) Click on the “Check Availability” button and a new page will load, showing you all of the hotel’s room types with photos. (Note that if you key in a date in which a certain room type is sold out, that room type will not show up on the resulting selection page).

The smaller rooms have the cheaper rates. At this writing my Deluxe Queen (not to be confused with the Junior Deluxe Queen) runs at $235 while the smaller rooms run at $175. Generally the more you are willing to pay the better room you will get. After you make your reservation on line, call the hotel and ask the staff's assistance in selecting a room. Emphasize you want to get one of their newly renovated rooms if that is important to you. (On a related note: I found the staff to be highly knowledgeable and eager to help throughout my stay.)

The owner has apparently invested a good sum of money in refurbishing the hotel. I believe the results are praiseworthy, although I can understand a negative reaction by those who are looking for the hotel in its original condition. The owner has been less successful in renovating the Wiggins Tavern. Old timers who remember the tavern as it was in the 1970s (as do I) will be distressed by an unfortunate makeover which has removed the much-loved old dark booths and polished things up at the expense of charm.

Room Tip: Research the array of available rooms by using the hotel's web site (see details in my review...
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  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
CT
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed December 21, 2011

During Thanksgiving weekend, my family and I stayed at the wonderful Hotel Northampton. We booked two balcony queen rooms which were lovely. Each of the rooms had double doors leading out to a lovely (shared) balcony. This wasn't the typical hotel balcony, it was huge! Lucky for us, our two rooms shared one balcony. At night, the ambiance was great, sitting out on the balcony overlooking downtown Northampton. An added bonus is that each of the balconies had twinkle lights adorning the railings. The staff was very accommodating and friendly. The beautiful hotel lobby was embellished with strands of holly and other such Christmas decorations. Overall, it was a lovely stay and I can't wait to stay there again.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monson, Massachusetts
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 12, 2011

We went for a romantic weekend and were not disappointed. The hotel is lovely and historic. The staff was fantastic and very helpful. I thoroughly research a hotel before I stay and it helped in this case. I found out there would be a concert across the street on the night we stayed so I called in advance and asked for a room NOT facing the street. We got a huge king size room (Rm 174) on the first floor that was very quiet and clean. I'm not here for the view. I'm here for the shopping and amazing restaurants. The bed was very comfortable and the shower pressure was great. Others have made comments about the continental breakfast but they need to remember that its continental, not full breakfast. It had fresh muffins, danish, fresh fruit, granola, yogurt coffee and tea. On a weekend, If you want to splurge and have a full breakfast wait til 10a and get the sunday brunch. They give a discount to hotel guests and it won awards for best brunch in the valley. If you're feeling hungry early, Jakes or Sylvesters are full of locally sourced and delicious food. I'd stay here again anytime!

Room Tip: First floor rooms are quieter and newer. Call in advance to get the amenities you want.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough, Massachusetts
Top Contributor
158 reviews 158 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 29, 2011

We picked this hotel because it is a historic hotel. Northampton has grown up around it so if you want seclusion you won't find it here. There is free parking for patrons but it is not secured. There is a convenience store/gas station right next door and some of the clientele seemed down on their luck. The front desk person was professional, not effusive or cloying in welcoming. Our room was the queen room with a balcony. The room was smallish as would be expected in a hotel of this age. There were a couple of steps down from the door into the room - I thought it a nice touch. The room was unbearably hot - 78 degrees. We had to have the air conditioning on during the entire stay. The balcony overlooks a sculpture garden and the Hampden County Courthouse. There was an annoying door slamming sound every few minutes during the early evening hours. The bed was comfortable but not overly luxurious. The jaccuzzi did not work.
The shower had great pressure and I did like the small toiletries to try. The door security was tricky until we read the hotel green binder and found out that to secure the door the handle has to go up. The wicker chairs and table in the room were covered with imbedded dust. Someone should google how to clean wicker. Continental breakfast was included with room but was irritating and disappointing. The waiter did not come up to the check in desk but instead yelled up from the lower level about what we were supposed to do and the quality of the breakfast was poor - not worth it at all. It is central to everything in Northampton and within walking distance to great restaurants, shopping and Smith College.

Room Tip: The rooms that face the sculpture garden will have street noise and the crosswalk buzzer which sound...
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  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 25, 2011

My Wife and I just received a return call from the manager/owner who treated us as the problem, said he was insulted by our explanation about the way his staff had mishandled events regarding dog barking in a room next to us. (There is a no-pet policy). The first call from our room placed at 10:30pm went unheeded. The next two calls about dog barking finally produced a visit from security. The party with the dog decided to stay with a surcharge and then left for the night and the dog continued to bark. It took a late night visit with the night manager when we were offered the opportunity to move to another room at 1pm, along with a 10% discount on our bill. We completed the moved around 1:30, distressed and dissatisfied. Add the phone call to the owner who, in our opinion, did not act honorably by blaming us and accusing us of being the unreasonable party. You decide if you want to take your chances with this hotel over an evening that is important to you. There are many other hotels of quality and earnestness in the area.

Room Tip: Stay away if you don't want to chance a ruined evening and discourteous manager/owner.
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  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNorthamptonExec, Executive Assistant at Hotel Northampton, responded to this review, February 24, 2012
Thank you for taking the time to write a review about your recent stay with us. We would like to take this opportunity to let TripAdvisor readers know that we have been voted the Best Hotel in the Pioneer Valley for the past 17 years in the “Best Of” reader’s poll; we have achieved this by taking care of our guests and with the friendly polices we have in place.

At 8 a.m. on Thanksgiving Day, the owner of the Hotel received a call at his unlisted home number from this guest detailing their complaints. The owner assured the guest he would get back to them after the holiday and once he had investigated the situation. This guest also felt entitled to a portion of the $250 deep cleaning fee, in addition to the 10% discount offered for their inconvenience.

Firstly, our Hotel does not allow pets due to allergy and hygiene concerns.We are happy to provide a list of local kennels for guests traveling with pets. If we discover a guest's pet in a room, we ask the guest to pay a $250 fee for deep cleaning, which includes shampooing the carpets and a thorough cleaning of windows, walls, linens, and curtains. In this situation, the guest traveling with the dog was not asked to immediately leave, as it was the middle of the night., but levied the $250 fee.

If we receive a noise complaint of any kind (including a dog barking) from a guest, we send the Manager on Duty or Night Security up to the area to investigate the issue. During their investigation, Night Security did not hear any barking, nor were there any other complaints from adjacent rooms. We did accommodate the guest's request to move to another room; however, the Hotel was nearly sold out on this evening, which made the move difficult.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 25, 2011

We stayed in the Hotel Northampton having requested a quiet room. The first room we were given had a faulty heater that was exceptionally noisy. We moved to another room, which was an upgrade, but we were not offered the lower rate. Around 10:30 PM, I was just falling asleep when someone moved into the room across the hall with two small, barking dogs. I called the front desk and was told indeed that pets are not allowed. It took many phone calls before security (doubling as the night manager) came up to the room with the dogs and promptly told them they would have to pay a $250 cleaning fee. They were not told to remove the dogs. Needless to say the dogs barked off and on for another two hours. Repeated phone calls from my husband and I and finally, about 1:30 AM we were given another room. We packed up all our things and moved to another room. The hotel was quite empty, why the person with the dogs wasn't required to move, I do not know. For this inconvenience, the hotel offered us a 10% discount. Unbelievable considering we had moved because the first room was noisy.

The staff was generally uninformed and unhelpful. The continental breakfast was atrocious - something akin to frozen white bagels and grocery store bread, a smatter of fresh fruit and generic cereal. Low quality and inattentive, poorly trained staff for a hotel that charges a good deal of money. Don't stay there. It's so not worth it.

Room Tip: Don't stay there. There are other motels in the area that are probably in the end, a better va...
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNorthamptonExec, Executive Assistant at Hotel Northampton, responded to this review, February 24, 2012
Please see the above response as this was the same guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, Massachusetts
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 13, 2011

We love Northampton but unfortunately the Hotel Northampton is the only option in the center of town. Perhaps that's why they can charge $250 for a room with no view and take their customers for granted. We were unlucky enough to spend a cold night during the October blackout. Cold showers and few services. The management shrugged off any suggestion of compensation for our inconvenience, not even a complimentary beverage. So much for customer satisfaction. Of course, the hotel wasn't responsible for the storm, but a little shared sacrifice would have been appreciated. We will reschedule our Northampton get-away, but find another place to stay.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Northampton

Address: 36 King Street, Northampton, MA 01060
Location: United States > Massachusetts > Hampshire County > Northampton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Northampton
Price Range (Based on Average Rates): $
Number of rooms: 96
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