My older teenage daughter and myself were expecting a quaint cape cod hotel but what we got was a cardboard box not just well worn. First off we checked in late which I had advised the hotel of a head of time and the desk clerk was friendly enough but she swipped my credit card so many times that she drained my account!!!! I was over charged THREE TIMES what I owed!!!!! The resort claimed that their CC machine was not working properly but I later ran into several other guests that had the same problem. One women found her credit card had been over charged SIX TIMES what she owed. I believe that the staff was just not properly trained. The problem was eventually resolved but no responsability was accepted by the hotel staff nor was there much effort to make up for this HUGE, STRESSFUL and VERY INCONVIENENT problem. They would not even offer to comp us breakfast when asked! Then we found that the pool was not even filled with water and the beach that the web site says is : "With plenty of fresh air and space for you and your pet, trails through the Cape Cod National Seashore leading direct to the Atlantic Ocean. " If you plan on walking to the beach on the trail that leads directly to the Atlantic ocean you had better pack a lunch. The manager told us it was only a 10 minute walk through the dunes of the cape. HAH! It was well over a mile long in thikely sanded trails over huge hills. We walked for about 20 minutes and were not even 1/2 way there. Take hiking boots! Trust me :-) you'll be glad you did. No wonder other people on the trail looked at us so funny in our flip flops and bathing suits! We were also told by the manager that it was the only beach in the area that had free parking - NOT TRUE!!!! We went right over in our car about 5 minutes away on 6A and found the North Truro beach with guess what? FREE PARKING! Additionally -the visitors center right down on route 6 mapped out about 5 other BEAUTIFUL beaches with free parking and none had the MILE HIKE UP HILL BOTH WAYS that the hotel manager suggested we go to.
The rooms were clean and I must compliment the housekeeping staff. They did a really nice job every day of our 3 night stay. The walls however are like paper! You could literally hear almost word for word everything that the folks on both sides of us were saying. Also I LOVE PETS but to listen to a little cocker spaniel yipping well past midnight was not peacefull at all. Not only did the dog bark almost all night but the other guests on one side of us had their own tail gate party in the parking lot going until 1am when I finally walked out and asked them to please keep it down. The next night it was the same sex 4some on the other side of us that romped around until 2am cavorting until one of them actually fell off the bed evidently in a great deal of pain!!
Overall we did have a nice visit to the Cape BUT this may be a pet friendly hotel but I would not say it is a family friendly resort by any stretch of the imagination. For a little more money you are better off going elsewhere.
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- Also Known As:
- Outer Reach Hotel North Truro
- Outer Reach Motel
- Outer Reach Resort North Truro, MA, North America