We have just returned from 2 weeks in Meeru then travelled onto Dubai for a couple of days thankfully -this saved our holiday!!!!
We have visited Maldives twice before visiting some 3 other islands however we had Meeru recommended to us by Hayes & Jarvis when booking. It appeared this resort would offer everything we where looking for and more importantly offer us a rest /relaxation to unwind spending quality time with your loved one - not if you go to Meeru (please be warned)
On arrival our worse fears where confirmed - our room was not available! We initially thought that this was only us but turned out others couples had to use temporary rooms as theirs were also not available, according to a reception staff & the rep this was quite a common occurrence so they did not have to turn down bookings!
We had to use other accommodation for that first night, a garden room which resembled "Tenko" not a great start. Our 1st room was dirty & not cleaned - yes we had been down graded & checked into a dirty room after travelling some 13 hrs - just joyful. After I complained and refused to leave reception until I had a clean room we where then moved next door to room 812. This is when the fun began with housekeeping entering the room on 3 occassions in search of a platter which had been created for another couple -Russian i believe. This was very traumatic as housekeeping entered our room without knocking in search of a platter however caught myself in my birthday suit having just got out of the shower!!! great start to our relaxing holiday - Not! thankfully my hubby sorted this problem out and sent housekeeping off with a flea in their ear.
The next day reception promised we would be moved by 09.15 to any villa of our choice? Another false promise as clearly the resort was totally overbooked with some 10-15 villas out of action being refurbished. We eventually got to our room by midday however no luggage arriving for an other hour or so post complaining again this time to the rep. We where allocated room 102 -this was by the asian wok, good location however it was clear why they had been refurbing the beach villa's room 102 was dark with very very old furnishings & tired. Not what the brochure had sold us at all however I was assured by reception & rep we would not have to move again so we accepted the room just to begin our holiday which was a day and a half in. However to our disappointment the refurbishment work was headed our direction and on a daily basis we had the joys of loud drilling & bashing down of walls the the demolishing of foliage out side & behind properties some next door but 4 rooms! A total nightmare and felt like I was living on a building site, thank goodness for our iPods - Move over Auf Wiedersehen Pet!
Our luck just got worse -you guessed we had to move rooms again with 2 days left of our holiday & putting up with noise & trying to sunbath in a building site ! So in 12 days we had 4 rooms & I found out by our neighbour next door but one a German lady, I contacted the rep who confirmed they wanted us to move to start the refurbs. My hubby at this stage was furious however I had given up and felt this shambolic double bookings / poor customer service, this was going to ruin our annual leave which we had waited some 6 months for and paid a lot of money. However we had been upgraded to a JBV room 112 - a fantastic room, very clean & new put our room (102) to shame and whilst I was very pleased I was also devastated that we had put up in an old very poorly maintained room for 11 days in comparison to this. I was also very upset at the "blasé attitude" by both the hotel reception staff including the manager who have treated us like this.
The all inclusive package you could use the mini bar for soft drinks which was good and all the bars were available to use but food was only available at one designated restaurant, and the availability of snack's was very limited to one bar by the pool. The resort also has two pools on the island but one was closed and also being updated together with the coffee house, the food that was good buffet style and the omollette chief was fantastic not to mention the puddings.
The island is being upgraded everywhere you go as other reviewers have mentioned and we agree the hotels only concern is to get money off you, with little or no empathy or sympathy if your rooms is not ready or your relocated to a building site. I know other visitors complained about rats -yes there are some however Meeru are trying to eliminate the problem with rat poison up the trees.
A final nail in the coffin when we arrived home my hubby had bought 2 golf shirts from the golf shop however one is a ladies XL & one a men's, I contacted the rep via text to ask if they could exchange and in typical Meeru fashion they agreed but only if we pay all the postage fees!
Seriously letting themselves down once again - needless to saying i thanked the rep for trying with the management of Meeru however we have decided to give this to charity.
Compensation was provided in the form of a room upgrade for last 2 nights & we also receive $35.00 refund for garden room and an excursion trip was offered as compensation like so many others.
The Holliday was not all unpleasant if you ignore the room changes, staffs attitude on reception etc, the weather was good, the spa his & hers is a must, food great, but it was not as relaxing as we had hoped and if we would have known about the refurbishment works / double booking problems in more detail we would have changed islands!
We love the Maldives and will visit again, however will NEVER go back to Meeru, personally there are nicer more friendly islands to visit.
- Official Description (provided by the hotel):
- Meeru Island Resort, surrounded by a beautiful lagoon and long stretches of white, sandy beach, is the only Resort on the island of Meerufenfushi, North Male’ Atoll. It is 1200 meters long by 350 meters wide, about 90 acres. Your speedboat transfer from Ibrahim Nasir International Airport is a scenic, 55 minute ride ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Despegar.com, Travelocity, Tingo, Agoda, Expedia, Venere, HotelsClick and Otel so you can book your Meeru Island Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Meeru Island Hotel North Male Atoll
- Meeru Island Maldives
- Meeru Island Resort Maldives
- Hotel Meeru Island