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“Trendy, but unprofessional and poor housekeeping” 3 of 5 stars
Review of Hotel Indigo Boston - Newton Riverside

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Hotel Indigo Boston - Newton Riverside
3.5 of 5 Hotel   |   399 Grove Street, Newton, MA 02462   |  
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Ranked #2 of 3 Hotels in Newton
Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Trendy, but unprofessional and poor housekeeping”
3 of 5 stars Reviewed November 22, 2008

Trendy, up-to-date hotel, and much better than the Holiday Inn that occupied this building for years, Hotel Indigo is terrific for the trendy person. Rooms are well appointed, but filthy. I stayed 10 nights, called the front desk four days in a row until housekeeping removed the mildew surround the bottom of the shower and cleaned the room's floors. Maid didn't regularly repnenish shampoo and conditioner. Returning to the hotel late several nights, I had to request these from the front desk. At one point the person on duty asked, "How much shampoo do you have to use?" I found this rude. Althought valet stands outsidet he front door, never in ten days did they open it for me. At this price, and this quality of a hotel, I was surprised with the poorly trained stafff.

  • Liked — New
  • Disliked — poor housekeeping
  • Stayed November 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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509 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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CHARLOTTE
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2008

I was in Newton on business and didn't want to stay downtown... so I took a chance on this hotel. Wasn't sure what to expect, and low and behold, it was an exceptional experience. When I checked in early, the reception desk was friendly and accomodating. The room was immaculately clean, well laid out, and comfortable. The bathroom was nicely appointed, especially with the Aveda supplies. And the bed and linens were also top quality.

The restaurant on the ground level was another great surprise. While a bit on the pricey side, the staff was helpful, and even carried the food up to my room... I don't think that they usually offer room service, but they did it without any hesitation or complaint. The meal was excellent! Try the fries and the mussels, they were a pleasure.

If you're looking for an interesting, pleasant and hospitable hotel, I think that this was a far better option than the normal chain experience.

  • Liked — the contemporary design of the room and the bathroom
  • Disliked — not much
  • Stayed October 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Des Moines
1 review
4 of 5 stars Reviewed October 2, 2008

What kind of Hotel is this?

Everything about this Hotel is modern contemporary. You park in the back in a covered garage. You take the elevator up to the reception desk. I was greeted with the utmost respectful and courteous staff.

Highlights:

The pool is very nice, warm, but not too warm. The chlorine is not too high to open your eyes under water. The pool is divided in two by a wall separation. One section is for kids at about 1.5 feet to 2 feet. The other section is 8.5 feet deep perfect for laps or aerobics. The pool is outside and is seasonal.

The office center has 1.5Mbs FAST internet access and has the ability for you to print from wireless in your room then retrieve your prints from the office center when you enter your code and retrieve your prints.

The TV is nice with High Definition. This is very uncommon for Hotels and was a nice surprise. The bed was extremely nice and comfortable.

The Bokx restaurant in the Hotel is very swank and very good. It's not cheap to eat, but it is top quality. The fillet I had was PRIME quality and was cooked a perfect medium rare. The Romaine wedge salad was excellent with a tasty creamy Italian/Ceasar dressing. The average price per meal is about $50-$70 including 1 drink and 1 side dish.

My Beefs:

There is only 1 place to get ICE, on the parking level. For a Hotel with 7 floors it's ridiculous to have 1 ice machine. There are only 2 elevators for the entire building so if you plan on getting ice it may take a while waiting for the elevator.

There are no microwaves or refrigerators in the rooms. You can purchase a refrigerator for $15 a day.

The bathrooms have some flaws. The toilet is 6 inches from the wall so it's not very comfortable to sit on the toilet. There are no counter tops in the bathroom. There is a 5 inch wide ledge connected to the mirror that is insufficient to hold your toiletries. It feels very cramped in the bathroom unless your in the nice glass shower.

The TV is nice BUT the system is annoying. There is a major lag when you change channels. It takes 10 seconds for the guide to pop up after pushing the guide button. Scrolling through the channels is also very slow. It was a major chore to channel surf to say the least.

Network connectivity was just barely ok. I was in the corner room 432 and my signal was kind of weak. The problem was not my laptop since if I moved the laptop toward the center of the floor I got a better signal.

OVERALL:

It's ok for an upscale Hotel. I would recommend it if you value, SERVICE, POOL, and Business center.

  • Stayed October 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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New Jersey
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed September 24, 2008

Stayed here for one night while in town for a Red Sox game. No trouble finding the hotel with printed directions and a navi system. Trying to do it without tools might be tricky. The hotel is VERY clean everywhere. The bed was super comfortable (if you like some firmness, we do). The a/c worked very well (caution: it may be a little noisy for some who like total silence, we don't). The shower was perfect. No outside noise (other than the usual inconsiderate guests in the hallways at every hotel who forget they aren't the only people who can hear them). Parking is free for guests. The front desk was pleasant & helpful. The reservation and billing were accurate. The bar had great atmosphere including outdoor seating with a long, gas fire pit. The room was well appointed and had ample space for two. The bathroom is a little small mostly because the door opens in and nearly hits the toilet. I can see where it can get tough on a couple trying to share time in there or a larger person just trying to move around. The decor is a bit chic/trendy, not worn at all. The "God-awful music" was not bad at all and was turned down so low you could barely notice it was on.

I would strongly recommend this hotel especially for a short stay where spreading out a week's worth of things in the bathroom and the small closet aren't a consideration. The location at the far end of the "T" Green Line - Riverside makes for an easy 20-30 minute ride into the city. The station is right next door and an easy walk for those without any health conditions/walking restrictions. Our experience at the hotel was very positive.

  • Liked — Location, cleanliness, comfort and customer service
  • Disliked — Lack of space getting into & out of the bathroom, small closets.
  • Stayed September 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2008

We were in town for a couple a Red Sox games and spent two nights at the Hotel Indigo. We had booked a two double beds and recieved a queen room, for three people. They told us that they could provide an aero bed. That was fine until we saw the size of the room. The aero bed had to be half under the desk, and with it blown up there was zero room to walk in the room. The first aero bed we recieved had a giant hole in it and was unusable. The bed was horribly uncomfortable and the pillows were like sleeping with rocks. Tiny bathroom, with very little counter space and a shower rather than a tub.
There was this god awful music playing all throughout the hotel. it was everywhere, the lobby, the parking garage, the pool area. The pool area was lovely with a few exceptions, the godawful music, the hot tub was broken and has been for awhile as the lifegaurd told me. There were these gorgeous cabanas, all of which were reserved and none of which were being used. we had to sit on lounge chairs in the sun and wantingly look at the reserved, yet unused cabanas all day.
The hotel elevators were extremely slow. we typically took the stairs but had to take elevators to the parking garage. Hotel Indigo is located directly next to a T station which was conviennt to take into Boston. Overall we had zero issues with cleanliness. We will try to fin a different hotel in the area for the next games we go to.

  • Liked — Location
  • Disliked — small uncomfortable room
  • Stayed August 2008, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Albany, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2008

We were in town for a Red Sox game and stayed two nights. We were at the hotel a couple of hours early and the front desk staff was very nice & friendly and let us check into our room early as it was ready. Our room was clean and comfortable. We did have a problem with the a/c, but it was fixed very quickly.. Overall we were happy with the hotel & will stay there again. I wouldn't bring a small child as the bathrom had a shower stall only. We were happy with the spa like shower, but for a small child who takes baths only would have a problem.

  • Liked — Clean, close to the subway
  • Stayed July 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Tenafly, NJ
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed July 22, 2008

Why did I like this hotel so much? It had everything I wanted on this trip: agreeable room rates, an outdoor swimming pool and walking distance to public transportation. We were in town for two Boston Red Sox baseball games and I didn’t want to break the bank on accommodations while appealing to my avid baseball fan who normally stays at a very nice downtown hotel with an outdoor pool.eel trapped. The Woodland Golf course is directly across the street so

We stayed at the Hotel Indigo Boston-Newton Riverside at 399 Grove Street, Newton Lower Falls, MA www.hotelindigo.com from Saturday, June 21, 2008 and checked out Tuesday, June 24, 2008. Part of the Inter-Continental hotel chain, the building is easy to find right off the Interstate highway. There are a few parking spaces in the front of the hotel. FREE guest parking is around back on two levels, some of it is covered parking. My car remained unscathed and safe during my time here. Upon entering the back lobby on level P1, there is Zen-like music being piped into the surrounding area. The décor is trendy, dark browns and cream colors with images of birds-of-paradise on flat tv screens. Taking the elevator up to the lobby, it has a wonderful smell. It is a mint-mango mix, quite delicious. The staff was pleasant, friendly and fast. We asked about a refrigerator as the rooms do not come with one. For a charge of $15/day, they delivered a college-dorm sized refrigerator a few minutes after we entered our room. The hotel has 7 floors, the lobby being on level 2 and the public area on level 1. We requested a room with a view of the outdoor pool on the top floor and received room 713. Odd numbered rooms face the highway/pool/parking lot while even numbered rooms face the front of the hotel/Grove Street. We felt the refrigerator charge was cheesy but with all the money we saved by staying here, it was worth it.

Our room was a king sized bed standard room. The rate was the same on Saturday and Monday nights while Sunday night was higher. By booking online, we saved some hotel taxes and received a better rate. If you cannot book online, mention the online rate when you call and they should honor it. You will still get hit with some of the local taxes, however. We still paid HALF of what we would have paid in downtown Boston and hotel parking.

The room was a normal sized room with 2 nightstands, a king sized bed, two night tables, a closet with real wooden hangers, an in-room security safe, an ironing board, an in-room Keurig coffee maker (either Tully’s or Timothy’s brand: Nicaraguan coffee, Evergreen blend, Decaf, Earl Grey Tea, Green Tea), two coffee mugs, a long table that could serve as a desk, a large flat screen tv and remote, lamps, three drawers, a rolling chair, an ottoman, an easy chair, windows that really opened (only half the room’s length had windows…must have been part of the original Holiday Inn design), a complimentary bottle of Poland Springs water (one time only as it was not replaced the following day), a clock radio that plays iPods (you still need to bring your charger as it does not charge the iPod), and one cool designed area rug on top of hard wood floors. The room was clean and bug-free.

The bathroom has a chic modern white sink, swinging glass door shower stall with a wooden bench, wash cloths, hand towels, bath towels, a 1875 watt hair dryer that worked quite well, a quiet flushing toilet with a lid that was rigged not to slam down, tile floor, Aveda bath products (lotion, shampoo, conditioner, shoe mitt), mirror and really cool ‘pebble’ tile in a gray painted room.

The entrance to the public train station is 300 feet down the sidewalk or right next door from the hotel (green line D, “Riverside” stop, www.mbta.com). It took us 31 minutes to get to the Fenway stop on the route at a cost of $2 one way, $4 roundtrip. A 5 minute work from the hotel made getting into Boston and seeing a baseball game so easy. You can see just how close the T station is from the pool deck. Hotel Indigo : no parking fees, no downtown traffic, no outrageous hotel rates.
The outdoor pool is big, nicely decorated and wonderful. We’ve stayed at another Boston outdoor pool hotel and it too is very nice. It just costs twice as much. Hotel Indigo had a pool bar, 4 covered cabanas, and piped in ‘lite’ music. There is one bathroom and an outdoor shower in the pool area. At the time we stayed here, the hotel hadn’t had their grand opening so a lot of ‘amenities’ were not completely open and the pool bar was unfortunately one of them.

There is a Bokx 109 American steakhouse restaurant that too was not yet opened when we stayed here. The bar inside the restaurant was open one night and we enjoyed a beverage in front of the tv watching a baseball game.

A Starbucks-like coffee bar next to the restaurant on level 1 in the public area has limited hours so don’t bank on it being open if you sleep in late one day. We missed the morning shift for a jazzed up coffee (the room’s coffee was fine and we drank all that we were given). Starbucks-like reopens again in the late afternoon throughout most of the evening. Check the hours beforehand if this is very important to you so you are not disappointed.

There is a library room in the hotel’s public area that has a long dining type table, flat screen tv, Granny Smith apples to enjoy in a basket, candlesticks and a chess set.

The “Phitness” Center is one of the largest rooms I’ve ever seen in a hotel for a fitness center. 3 treadmills, 2 ellipticals, 1 recumbent bike, 1 cable machine, some dumbbells, 3 exercise mats, 3 red balance balls, a Roman chair, another apparatus for strengthening lower back, a bench for utilizing the dumbbells, a water cooler with dixie cups, a flat screen tv and a DVD player. The area in front of the tv is large enough to have a few people exercise to a DVD. Towels are provided and the area was well air conditioned.

The business center had at least 3 flat screen computers, a basket of red complimentary apples, and a copy machine that looked like it did a lot more than just printing and copying. I didn’t have to use this area but did look quite functional.
The wifi in my room worked seamlessly and the instruction guide was detailed enough that I did not have to call the front desk to get my laptop to connect to the internet and download my work emails. There were more electrical outlets in this room than in most hotel rooms. We had the phone charger, my laptop, the coffee maker and a lamp all in one area. Normally you have to hunt around and unplug something in order to plug something else in.

The outdoor pool has a low end and a swimmable deep end. They provide towels. I was pleased.
The Zen-like music turns into a hip steakhouse music blend in the evening. The public restrooms are gorgeous with brown pebbles in the tiles and quotes written backwards (Fibonacci like) in various places in the hotel.

Other than what is in the hotel, there isn’t anything near this hotel. I ran a 2.5 mile loop and there were no restaurants or any shopping within walking distance. If you aren’t adventurous and don’t like taking public transportation, bring your own entertainment. Or don't stay here because you might f it might be an option. I don’t golf and haven’t checked to see if they allow non-members but worth a shot.

The reading material provided in the room was more than the average ‘what to do in Boston’ and was nice.

I had a good experience here and will stay here again when I visit Boston for more baseball games.

  • Liked — The location: close to public transportation, lower rates than downtown Boston, free onsite parking
  • Disliked — Nothing else to do in the area, must have car or the willingness to travel via public transportation
  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Boston - Newton Riverside

Address: 399 Grove Street, Newton, MA 02462
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 
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Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston

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