I've stayed here several times (for business) and it's okay for the most part. Today, I happen to be extremely hungry as it's 4:45 and due to a crazy meeting schedule, I haven't eaten yet today. I got back to my room and grabbed the room service menu. Understandably, there are limited options prior to the dinner service but it clearly states that beginning at 4pm you can order a few meals. I called down to get one and was told "There's no food at all until 5." Although on the verge of eating my own arm at this point, I calmly told him that the menu states I can order a "whenever item" at 4. If it was possible to "hear" someone roll their eyes, I could swear I did but his tone was rude and inappropriate. He basically told me to go pound sand.
I then called the front desk to talk to the hotel manager. By all means if Larry (the rude restaurantuer) is right then they should know that every menu in every room has a mistake on it. He quickly told me that he would reconnect me to "the Manager" at the restaurant and would get my order placed.
Guess who answered?? My old pal Larry! Through dripping snarky sarcasm he pretended to be thrilled to help me. I'm getting my dang turkey wrap (but let's be honest...we all know someone spit in it by this point).
- Official Description (provided by the hotel):
- Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Indigo Newton
- Hotel Indigo Boston