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“Good business hotel for Newton” 4 of 5 stars
Review of Crowne Plaza Boston-Newton Hotel

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Crowne Plaza Boston-Newton Hotel
3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458   |  
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Ranked #3 of 3 Hotels in Newton
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Good business hotel for Newton”
4 of 5 stars Reviewed yesterday NEW

I was on a business trip to Newton and booked this hotel as it was located near the offices I was visiting,

The good things about this hotel are;
1. It has good connectivity from the airport and took me 30mins to arrive, also has good bus connections to Boston Backbay.
2. The hotel staff are nice, polite and provided you the right information for the stay.
3. Rooms are cleaned on time

Hotel provides a breakfast buffet which is not too bad,
People have complained about the noise from the motorway but it dint bother me, maybe because I was on a higher floor,

Things to watch out for,
1. The blower in the room is pretty loud
2. The hotel also has a restaurant called Social but to be honest I found the places outside better
3. The wifi connection could be better

Room Tip: ask for a higher floor when checking in
See more room tips
  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
stamford, ct
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I can't believe I booked this hotel without checking reviews first. I came for a soccer tournament and the team was staying here but there were other options. I should have done my research but I was lazy this time. The hotel is literally built over the highway. It's as if the cars and trucks are driving through your room. I'm on the 8th floor and it's still awful. It's expensive and $28 to park and I feel like I might as well be staying at the airport with the noise. Also no fridge or safe in the room! What a joke!!

Stayed May 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel just after having gotten off the airplane from our return flight from Italy. We had been up for close to 24 hours and needed to get a quick bite to eat and get some sleep before continuing the 3 hour drive home.

We arrived around 8:00 pm at night and they were still cleaning rooms. It seems that this hotel is frequented by flight crews and given late check out times. The hotel gave us $20 vouchers to use in the restaurant/bar. This was great because we were going to grab something to eat before turning in. The food was good and the front desk crew called me on my cell phone that our room was ready part way thru our meal.

The front desk crew was very pleasant, the room was comfortable and they gave us a voucher for the parking ramp. The only negative is that this hotel is literally built on to of I-90. There is constant traffic noise in the room so if you are a light sleeper, this may keep you awake.

Room Tip: High floor facing east offers a view of downtown Boston in the distance.
See more room tips
  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, yesterday
Dear TravelingChefNewYork,

Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear that you had to wait for your room but I'm glad our front desk was able to make proper accommodations. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.

We hope to have the opportunity to welcome you back sometime soon.

Warmest Regards,
Matt Dennis
Hotel Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westampton
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have stayed here before,The hotel rooms are very nice and clean. A great price ,the food was ok. I would rather eat out side the hotel.Staff there are always nice.We were there for a graduation, anytime when there is something going on in Boston ,the hotel cost doubles.This place stayed the same each time there.I would recommend .

Stayed May 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, yesterday
Dear Debiduboux,

Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad that the hotel fits your needs so well. I will be passing your feedback about the food on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.

We hope to have the opportunity to welcome you back sometime soon.

Warmest Regards,
Matt Dennis
Hotel Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trier, Germany
Top Contributor
76 reviews 76 reviews
7 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Room not ready upon arrival. Desk couldn't have cared less that we had to wait almost 45 minutes until they could clean a room. Reserved a queen bed but they only offered a twin double. They finally came up with a queen. Room did not have a fridge which we were notified would be an extra $15/day. Self parking is a ridiculous $28/day. Pathetic little coffee maker in the room. So much for a supposedly 4-star hotel!

Room Tip: Check other hotels
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  • Stayed May 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, yesterday
Dear Stan N,

Thank you for staying with us and I am sorry to hear that your stay did not meet your expectations. I'm sorry to hear that you experienced a wait for your room and did not receive the room type requested. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.

We hope to have the opportunity to welcome you back sometime soon.

Warmest Regards,
Matt Dennis
Hotel Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tiberias
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect place outside of Boston but close to the city. Many restaurants around.
We had family living at walking distance from the hotel therefore the location was more than convenient.
There is a very nice restaurant inside the hotel with live music. Breakfast was good and cheap. Highly recommended.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, 1 week ago
Dear Catherine H,

Thank you for staying with us and I am so glad that you enjoyed the stay. It was good to hear that our location matched your needs so well. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.

We hope to have the opportunity to welcome you back sometime soon.

Warmest Regards,
Matt Dennis
Hotel Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel was great to stay in with the usual perks: updated interior, decent rooms, location quick service and the price. There are only 2 complaints that are really mind boggling.

1.Location of property - on top of highway overpass.

2. Employees at Breakfast Buffet - Just for management to be aware of. I usually do not provide advise to fellow hoteliers but you are being robbed blind and I do have some sympathy for you. I was only at the buffet for 25 minutes and could figure this out . Servers are not ringing in cash payments for guests. They either print a duplicate check (hint my check being over 1 hour old) and and give it to cash paying customers and then pocket the cash! OR use vouchers on cash slips and let voucher guests go in not rung in.

Note to future guests : Food Quality and Service Could be Better if Money could be reinvested into department. Please help out my fellow hotelier by charging to room or pay with Credit Card. Who knows the employees could be robbing us blind too - Just a thought!

Room Tip: Higher the Floor the Better
See more room tips
  • Stayed May 2015, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, 1 week ago
Dear James H,

Thank you for staying with us and I'm sorry to hear you did not completely enjoy your stay. Thank you for the feedback about the employees at our breakfast buffet, this is obviously a situation we take very seriously and will be conducting a thorough internal investigation. If you would like to talk more about this particular situation. please contact us directly at 617-969-3010 if time allows. Once again I'd like to personally thank you for your business and for looking out for a fellow hotelier.

We hope to have the opportunity to welcome you back sometime soon.

Warmest Regards,
Sheila Hayden
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
A Landmark Boston Area HotelWelcome to the Crowne Plaza® Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Marthas Restaurant & Bar serves regional favorites for breakfast, lunch, dinner, and drinks. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $9.00 per day, significantly less than Boston prices.Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza® Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more   less 
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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