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“Excellent service” 5 of 5 stars
Review of Crowne Plaza Boston-Newton Hotel

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Crowne Plaza Boston-Newton Hotel
3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458   |  
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Ranked #2 of 3 Hotels in Newton
1 review
“Excellent service”
5 of 5 stars Reviewed July 16, 2014 via mobile

My husband and I stayed here for three nights whilst on a tour of New England for our honeymoon. The service here is excellent, the staff even provided complimentary champagne which was a lovely touch. Perfect location for Boston and for traveling outside of Massachusetts. Don't miss out on Newton Central either as it is a nice spot for a coffee. I would definitely stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 22, 2014
Dear Ginabren - thank you for sharing your comments with us! Delighted to hear that you had an amazing honeymoon. Jackie put in all her efforts to make your honeymoon an amazing one, and I am delighted to hear that you had a great time. We look forward to welcoming you back in the future.
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544 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Plymouth, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

Date of stay 07/11-14/14
Sheila Hayden, General Manager, was so gracious and kind to our party of 4. My daughter Katie and her Fiancé Joseph, live in Florida. This was their first trip to Boston... The North End was just 10 Minutes, from the hotel and the New Hampshire winery was just 45 minutes, we did both in one day, easy access to both...
Staff is over the top, especially Damaris, at the front Desk, could not have ben more gracious and accommodating as we needed an additional room at check in as my brother John decided to join us. Damaris accommodated us, even with a full house and a sold out night. Food for breakfast was excellent, and pricing very reasonable. What brought our stay over the top, is they serve a variety of warm cookies, every day around 4:00pm. What a pleasant surprise at check in. I highly recommend the Crowne Plaza, Boston/Newton to everyone coming to Boston. Great Value!
Top Shelf all the way!
Thomas J. Belton III

Room Tip: Rooms are very large, and well appointed, ask not to be near an elevator.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 16, 2014
Dear Thomas J B - Thank you for sharing your experience with us, and the kind words. I a delighted to hear that Damaris and Sheila took care of you - and, that you had a great time! Thank you for recognizing their effort. And, thank you for staying with us. We look forward to welcoming you back.
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Gainesville, Fl
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

This hotel was perfect for our weekend visit to Boston. The hotel was close to everything and the staff were very friendly. The rooms were extremely clean and modern; and the beds were SOO unbelievably comfortable! We were very happy with the whole experience and recommend these accommodations for anyone staying in the area.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 16, 2014
Dear Kmbelton2 - thank you for taking your time and sharing your experience with us. I am delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back.
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed July 10, 2014

Great Staff. There was a problem with my reservation and Haopbeet Kaob solved it beautifully. If it weren't for the front desk staff, I would have been out of luck. Especially great since they were so busy at the time.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 15, 2014
Dear 11mbob - thank you for taking the time and sharing your experience with us. I am delighted to hear that Harpreet was able to accommodate you, and change the situation around. Thank you for your kind words, and please be assured that I have shared your comment with Harpeet. Thank you for staying with us. We look forward to welcoming you back in the future.
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New York City, New York
Top Contributor
345 reviews 345 reviews
39 hotel reviews
Reviews in 86 cities Reviews in 86 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed July 4, 2014

Nice & clean, big & cozy rooms, great location just 10 mins away from north end, our favorite place in Boston , not only that, a friendly hotel, a special mention to Hana, who assisted us to book our 3 rooms, with a good parking discount, we will definitely tell our friends to try this beautiful hotel , highly recommended to everybody.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 10, 2014
Dear Jun J - Thank you for taking your time and sharing your comments with us. I am delighted to hear that Hana was able to make your stay more enjoyable. And, most importantly that you trust us - to share your experience with your friends. What an honor! Thank you for staying with us, and thank you for your kind words!
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Syracuse
Top Contributor
50 reviews 50 reviews
5 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 3, 2014

Location. good access to Boston or Logan airport -- since you're on top of the turnpike, but not to the subway. It's in Newton, not Boston proper, but within 3 miles of the airport

Clean, very pleasant and helpful staff, rooms have plenty of space, good beds.
Heated magnified mirror in the bathroom is always a nice touch for shaving. Hairdryer, ironing board, nice shampoos, soap, fragrance, etc.

Food. The breakfast restaurant was directly off the lobby, but was actually quite pleasant and the breakfast buffet was fresh & excellent. There is a restaurant also, which we didn't visit.
There are some decent restaurants within walking distance - - a Bertolli's, Amarin (an upscale Thai place), etc. and a small breakfast place and a tiny Irish bar that serves food across the street, which we didn't visit due to ear-splitting World Cup observances going on, a Subway, etc.

Noise. The hotel literally straddles the Turnpike! We were on the 10th floor, and with the airconditioner running continuously, the traffic noise was ok, but if you turned it off, I think only city-dwellers would be able to sleep well.

Access. You exit the hotel onto a one-way street, cross the turnpike, and then have a half-dozen lanes to choose from, so don't worry if you have to practice a few times to get where you want, just drive around the hotel again and try for a different lane.

Room Tip: Well all the rooms have a great view of traffic on the turnpike, if that turns you on, but ask for a...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 10, 2014
Dear UpstateLoyalist - thank you for the detailed review and the feedback. I am delighted to hear that you enjoyed your stay with us, and found our newly renovated lobby restaurant quiet pleasant... We look forward to welcoming you back.
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Worcester, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 29, 2014

I reserved a block of rooms for my wedding and was very happy with my stay at the hotel. All of my guests were very satisfied as well! The staff is very friendly and helpful, especially one of the women at the front desk, Franny. The rooms had awesome views and were very clean. I loved the aromatherapy lotions and shampoos in the room. I would definitely stay again!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review, July 3, 2014
Dear xmadiix - congratulations on your wedding! We are delighted to hear that we were part of such an important event in your life, and most importantly we are elated to hear that you were satisfied! Thank you for recognizing our co-worker, Franny, and thank you for staying with us! We hope to see you again the future.
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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
A Landmark Boston Area HotelWelcome to the Crowne Plaza® Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Marthas Restaurant & Bar serves regional favorites for breakfast, lunch, dinner, and drinks. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $9.00 per day, significantly less than Boston prices.Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza® Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more   less 
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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