I recently stayed here for a night and I have to say that the staff and management were extremely difficult. They incorrectly charge me for a complimentary breakfast for me and my guests and then refused to revoke the charges. After much back and forth, the manager only would comp me 1 out of 4 meals. Her staff had absentmindedly told me that breakfast was complimentary, so we all went down for breakfast that next morning. Then the next day, another staff member told me that comp meals ended at 7am. Then she changed her mind and said it was 11am. Then she said it was because I had booked through Hotwire. But the bottom line is that was THEIR mistake. I would absolutely prefer to spend $20 outside of the hotel at a nice restaurant rather than eat in a dingy hotel. The manager was very unaccommodating and told me I was the one that probably heard her staff incorrectly and that I should be lucky that she would even consider taking 1 meal off of my tab. Ridiculous. The manager was a nightmare. I would not recommend this place.
- Also Known As:
- Sheraton Newton
- Newton Crowne Plaza
- Newton Sheraton
- Official Description (provided by the hotel):
- A Landmark Boston Area HotelWelcome to the Crowne Plaza® Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Marthas Restaurant & Bar serves regional favorites for breakfast, lunch, dinner, and drinks. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $9.00 per day, significantly less than Boston prices.Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza® Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more less
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