I’ve been using this website for years and years, and have never written a review, but people should really know about my experience at the Old Inn.
The short story:
Peter, the owner and chef at the Old Inn, and (most of) his staff, don’t like hosting and accommodating wedding parties. I’m confused as to why he took a booking with our party, only to end up treating us in an extraordinarily rude manner.
The whole story:
We got married at the Gedney this past September. We originally booked the Mepal Manor for the rehearsal dinner, the spa, and about 6 rooms, but were informed about 3 months later that the Manor and the Spa were sold and would no longer be available for our use. Michael, Gedney’s general manager, suggested we move our dinner, hair and makeup preparations, and stay to the Old Inn On the Green. This is what most of the other stumped wedding parties were doing.
My husband had numerous conversations with Peter on the phone during the reservation process. He was always very nice and accommodating, and in the end, we booked 4 out of the 6 rooms in the Thayer house (the biggest ones), and a private room at the restaurant for a party of 35 people for our rehearsal dinner.
The rehearsal dinner was a mess. We made the big mistake of not preparing sitting arrangements, and by the time my husband, his parents (who were paying), my parents, my maid of honor, her husband, and I arrived we had no where to sit. The staff were very flustered and frustrated when they had to add more chairs to the tables because we didn’t inform them of the right number of guests (we failed to count the small children, and were 5 people off). In the mean time we were all standing in the middle of the room, and family members were starting to volunteer to give up their seats and leave.
After the dinner, we tried to make reservations for breakfast the next morning, and they refused to serve our guests who “weren’t staying at the Old Inn”. We were under the impression that it was a restaurant which is open to the public, but I guess our money was no good there.
The next day, we had arranged to get the bridal party’s hair and makeup done at the Thayer house. We set up in the common area because the makeup artist didn’t have enough light to work in the rooms. We were occupying most of the rooms in the house, (and all of the rooms on the bottom floor where we were), and at this point the other rooms were empty so we had the house to completely to ourselves. About half way through, Peter showed up and lashed out (!!!) at my mom for not asking permission to use the common area. I can’t even begin to explain how inappropriate it was for him to talk to my mom the way he did. It was only a few short hours before her daughter walks down the aisle, and she was beyond upset. Why distress the mother of the bride for no reason? Literally anybody else would have been a more appropriate person to talk to, especially when the only purpose of his comments seemed to be just to reprimand someone. Our coordinator from the Gendney was there when it happened. She mentioned that they’ve been getting a lot of complaints from other guests about the attitude they’ve been getting from the Old Inn.
In the end we ended up spending almost $10,000 at the Old Inn, and I couldn’t recommend it less. They even over charged our card, by about $400, and when we called to ask for an invoice, it took an email, 8 phone calls, two voicemails, and 2 phone conversations to talk to Peter. They finally noticed that it was in fact their mistake and we got some of the money back. Seriously, if you are getting married in the area, DO NOT spend your money here. They do not like big groups, and they are not hospitable to out of towners. They are also overpriced, patronizing, and just “not nice” in general.
- Official Description (provided by the hotel):
- The Old Inn on the Green is the centerpiece of the historic and scenic village of New Marlborough. With authentically restored rooms, you'll feel like you've just stepped back in time to the tranquility of the eighteenth century. Our Inn preserves the understated elegance of classic decor, down to the tiny details, like a restaurant that is entirely lit by candle light. Escape with us to a serene and relaxing environment in one of our 11 rooms complete with wifi, a pool, and lounge areas for your enjoyment. Located just outside a broad cultural base, when you stay with us, you are a close to a variety of cultural institutions such as Norman Rockwell Museum, Clark Art Institute, and various natural wonders and trails. Join us for a meal in our cozy and intimate dining room with top quality cuisine by Chef Peter. We also have a newly renovated bar where you can have a drink by the glow of candle light and fireplace. When it's nice outside, dining is open on our canopied garden terrace in the back of the Inn. Your complete satisfaction and relaxation are our top priorities. Our friendly and accommodating staff is here to be sure that your stay is peaceful, and we can be your escape home away from home. ... more less
- Also Known As:
- The Old Inn On The Green Hotel New Marlborough