I have never ever written a review before but the Old Inn on the Green deserves one so that people know what to expect or not expect in our case. We went on Sunday after a 3 hour drive to celebrate our anniversary. Having read all the reviews, we thought we were in for a treat. We arrived at 2:30, had to go near the kitchen to even find someone and a gentlemen (never gave his name) said our room was not ready and to come back at 3, not a big deal so we had lunch and came back at 3:30. Again same man, still haven't heard his name, walks us to our room and a woman is still in there cleaning. We wait a few minutes without ever being apologizing to for the wait. As she walks out, woman states don't sit on the chair because someone spilled something on it, ok not a big deal. We relax in the room and go to dinner and the restaurant. Food was very good and we went in to settle in for the night as we had our 2 year old with us. We are trying to go to sleep and hear some plastic bags rustling. We keep looking an lo and behold a white/grayish mouse runs across the room. My daughter saw this and was crying. I called the front desk and was told someone would come out there. After about 10 minutes, a woman comes out in, never gave her name, we told her what happened and stated we are checking out. She states ok but never says anything about is there anything she can do. She states she'll let the the owner, Peter, know and shes sure he will come out and talk to us. After packing, about 15 minutes later, no Peter in sight. I go into dining to check out and same man from the afternoon is there. I tell him what happened, and again no apology, nothing. He simply says ok. We walk out and drive another 3 hours to get home. It is now 3 days later and still no call from owner or anyone to apologize. This is not a cheap place, so I would expect some "class" however, do not expect anything here.
- Official Description (provided by the hotel):
- The Old Inn on the Green is the centerpiece of the historic and scenic village of New Marlborough. With authentically restored rooms, you'll feel like you've just stepped back in time to the tranquility of the eighteenth century. Our Inn preserves the understated elegance of classic decor, down to the tiny details, like a restaurant that is entirely lit by candle light. Escape with us to a serene and relaxing environment in one of our 11 rooms complete with wifi, a pool, and lounge areas for your enjoyment. Located just outside a broad cultural base, when you stay with us, you are a close to a variety of cultural institutions such as Norman Rockwell Museum, Clark Art Institute, and various natural wonders and trails. Join us for a meal in our cozy and intimate dining room with top quality cuisine by Chef Peter. We also have a newly renovated bar where you can have a drink by the glow of candle light and fireplace. When it's nice outside, dining is open on our canopied garden terrace in the back of the Inn. Your complete satisfaction and relaxation are our top priorities. Our friendly and accommodating staff is here to be sure that your stay is peaceful, and we can be your escape home away from home. ... more less
- Also Known As:
- The Old Inn On The Green Hotel New Marlborough