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“very good overall” 4 of 5 stars
Review of Sheraton Needham Hotel

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Sheraton Needham Hotel
3.5 of 5 Hotel   |   100 Cabot Street, Needham, MA 02494   |  
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Ranked #2 of 2 hotels in Needham
London, United Kingdom
Top Contributor
95 reviews 95 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
“very good overall”
4 of 5 stars Reviewed October 9, 2013

Been in Needham for a business meeting held in the Sheraton .
I have experienced the full experience from room, conferencing, food, restaurant, bar.

I can't really fault any of the services provided.
Staff is very attentive and courteous.
Room spotless with a very nice bathroom, strong WiFi signal, flat screen tv, independent air-con unit.
Conferencing was very well taking care of, with staff alway present and ready to welcome our request.
Food has been always well prepared fresh and tasty.

All in all great hotel, yes is needham not boston, but possibly a good value hotel for a 15 mins taxi ride to downtown, and without the noise and traffic of Boston.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Checked in on a Friday night, I thought the front desk staff was
Nice. The room was clean and comfortable. We enjoyed access to the concierge lounge which offered a nice breakfast the staff their was super. There is room for improvement in their evening fair in the concierge lounge. We had drinks and food at the bar in the main lobby- the clam chowder was delish!
Ann the assistant to the GM was so helpful- she went above and beyond to help me in a stressful situation.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013 via mobile

Stayed here in a brief business trip from the Uk. Staff were attentive from the moment of arrival and happy to help with my questions. Room was very clean, bathroom nice and relaxing and bed comfortable. Everything looks recently renovated and new. Conference facilities were spot on, food was good for all the meals. Transport was arranged quickly when required.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Top Contributor
93 reviews 93 reviews
10 hotel reviews
Reviews in 46 cities Reviews in 46 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Stayed here last weekend.

First off, every employee smiled and was helpful. Everyone. They went out of there way to be nice.

Great dinner, clean room- mattress was a little hard for me but all else was first class.

Also we decided to stay here instead of Boston because the parking fee is $10. If you park intown, it's usually closer to $50.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurki S, General Manager at Sheraton Needham Hotel, responded to this review, October 3, 2013
Dear Guest,

My team is always trying to exceed guest expectations and sounds like they did so with your visit at the Sheraton Needham. I look forward to welcoming you back in the near future.

Regards,

Gurki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Global
Top Contributor
89 reviews 89 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 29, 2013

I found the staff at this hotel to be responsive,and professional. The staff worked very hard to make things easy.

The rooms are quite large, and the hotel is quiet. and clean.

I wish the restaurant food was a bit better, but it was "OK." This is one area that I would hope would get better. The food was quite bland.

Overall -- good hotel, good value, and GREAT staff.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurki S, General Manager at Sheraton Needham Hotel, responded to this review, October 3, 2013
Dear Guest,

Thank you for acknowledging the staff and the service they provided you during your stay at the Sheraton Needham. I am very proud of my team and am always thrilled when I receive acknowledgement of their efforts from guests. I will also pass on your feedback about the food selection to our Chef.

Regards,

Gurki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
186 reviews 186 reviews
5 hotel reviews
Reviews in 41 cities Reviews in 41 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

Stayed from Thursday to Sunday. Good location. Went shopping at outlets at outlet mall. Enjoyed our stay. We had a lot of family staying at hotel because of a special event. Great new lobby. Enjoyed breakfast.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurki S, General Manager at Sheraton Needham Hotel, responded to this review, October 3, 2013
Dear Guest,

I am glad that you and your family enjoyed your stay at the hotel and were able to take advantage of some of the great shopping available at the Legacy Place Mall & the Chestnut Hill Mall. Hope you will visit us again in the near future.

Regards,

Gurki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 20, 2013 via mobile

I stayed at this hotel when I dropped my daughter off to college for a summer program. The service was excellent. They upgraded my room to a suite which was excellent. Nice view and the food was great. I would recommend this hotel to anyone. Clean rooms and excellent service

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurki S, General Manager at Sheraton Needham Hotel, responded to this review, October 3, 2013
Hello Claudia,

Thank you for your glowing endorsement of the room and service you experienced during your stay with us. Sounds like you might be in the area again visiting your daughter and I hope you will choose us again.

Regards,

Gurki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Needham Hotel

Address: 100 Cabot Street, Needham, MA 02494
Phone Number:
Location: United States > Massachusetts > Needham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Needham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Needham Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Needham is adjacent to the Interstate 95/Massachusetts Route 128 high-tech corridor. Just minutes from downtown Boston, our hotel has 4,500 square feet of meeting space. ... more   less 
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Also Known As:
Sheraton Needham
Needham Sheraton

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