We stopped in at the Needham Bertucci’s on a Sunday night without a reservation. The restaurant was largely empty. We were seated fairly promptly. However, after that the quality of service was lacking. One of our party has a dietary restriction and asked our server about ingredients in a dish. It took a second request before the response was forthcoming. One of our party found that the spaghetti and meatballs she had ordered had almost no sauce on it, and asked the waiter to bring more sauce. He did bring more, but only after stopping at another table to chat with some young ladies, while the sauce-less spaghetti at our table cooled. Asked for more napkins, he returned with them after we had requested and received them from another server, having concluded that he had forgotten. He asked us once if everything was okay, but never refilled our water glasses. The food was mediocre, not up to the standard we had experienced at other Bertucci’s locations. As one might expect, we will not be back.
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