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“Good business hotel” 4 of 5 stars
Review of Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760   |  
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Ranked #2 of 5 Hotels in Natick
Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Good business hotel”
4 of 5 stars Reviewed 4 days ago NEW

I've stayed here multiple times in business. hotel has a retro vibe. Room has always been clean. Hotel has a business center and a small gym. It also has a restaurant but I've only ate there for breakfest. Hotel is close by to other restaurants.

Stayed December 2014, traveled on business
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325 reviews from our community

Traveler rating
    162
    85
    45
    17
    16
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93
47
16
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • Japanese first
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English first
Albany, Oregon
Top Contributor
93 reviews 93 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza is conveniently located in Western Boston. Nearby is an excellent mall and many great food choices. Check-in was seamless and I was up in my room (after a very long day) in less than 5 minutes. The room was a tad small, but well appointed and a great place to relax. The bathroom had been re-modeled to an excellent standard and I enjoyed the very large sink. Overall I was very impressed with my stay at the Crown Plaza and will definitely consider it again in the future.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 days in November as part of a bus tour(sports week-end). The room was very nice although I found it a bit small with not much room for the suitcases. The lobby area was very bright and colorful and the staff was friendly and helpful. There is a Starbucks in the lobby as well as a Keurig in the room. There is a restuarant in the lobby-we didn't eat there but other people on the bus said it was good. We had breakfast there every morning(which was included in the bus tour) and it was very good. The Natick Mall is just across the street within walking distance as well as Shoppers World right around the corner. A really nice feature of the hotel is the shuttle bus service which is free. They will pick you up at the front door and take you anywhere within a 2 mile radius and when your ready to go back you call the hotel and the will come and get you. It is a comfortable hotel and we enjoyed our stay there.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ny
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 4 cities Reviews in 4 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were visitng our family in Boston, and choose to stay at " The Verve",otherwise known as , The Crown Plaza Natick.We have stayed here many times over the last few years, as the staff, service, rooms and ease of getting on the highway to Boston is great. The rooms are spacious and modern . We are members of the Crowne Plaza family of hotels and had a room no the executive floor. Complimentary wifi was provided.The breakfast buffet , available in The Pantry was easily accessible and service was very prompt and courteous. Parkng at the hotel was easily obtained and front desk staff was very friendly. We look forward to staying here again when we visit our family.Thanks Melanie and Brett.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 4 days ago
Dear 1diva,
Thank you very much for your glowing feedback! We are thrilled you have made us your home over the past years and appreciate your loyalty when searching for hotels in the area. As valued IHG Rewards Club members, thank you for choosing us and I'm glad you got to enjoy our complimentary high speed internet access. I have passed along your great compliments to our Pantry Restaurant team and so glad you enjoyed your meal! Most of all, thank you for taking the time to recognize the great service you received during breakfast and with Guest Services. I enjoyed sharing your comments with Bret and the rest of the Verve team!

Thank you again for sharing your comments and spreading the word. We look forward to seeing your familiar faces again and welcoming you back. Have a happy and healthy holiday season!

Best Regards,
Melanie Faas
508-416-1350
mfaas@distinctivehospitalitygroup.com
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Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room is comfortable and the staff friendly. Yesterday, Housekeeping came in to straighten up but did not replenish coffee, or leave us with any washcloths or lotion. It was after midnight when we got back and discovered this so this morning I left them a note propped up again at the pillow on the unmade bed.....which was still there when we got in this evening, again quite late. Housekeeping clearly was not in the room at all today. Again, as a civilized person I feel it's too late to call down and ask for them, plus staff probably have their hands full with the extremely intoxicated attendees at a high school class reunion, who we had to sidestep to avoid in order to enter the hotel when we got back from our evening out....along with all the other guests who had been evacuated following the fire alarm .... Thinking staff are having more pressing concerns to deal with.

  • Stayed November 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 3 weeks ago
Dear theonewhogetsaway,
Thank you for taking the time to provide us with your candid feedback. Please know we take these comments very seriously and cherish any opportunities to improve our services for our valued guests. I am very sorry that the housekeeping service has fallen short of the quality of service you expect from the Crowne Plaza brand. Your satisfaction is our top priority and I am truly sorry you have been made to feel otherwise.
I would like the chance to speak with you regarding your comments at your convenience; please contact me at 508-416-1350 or by email, mfaas@distinctivehospitalitygroup.com. Thank you again for your honesty and I look forward to speaking with you. Happy Holidays!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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1 review
5 of 5 stars Reviewed 4 weeks ago

I had an unimaginable situation in which my venue canceled on me due to overbooking, ten days before my wedding. When I contacted the Crowne Plaza Natick, the banquet manager met with me right away, went over my previously “designed” reception and bent over backwards to make it all happen and within my budget. Her staff were also extremely helpful and flexible.

The meal was delicious and the staff were welcoming and warm; the reception was even better than we had hoped for from the original venue. Also, the staff at the main desk was very helpful in getting us a lovely room for our honeymoon stay that night.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 4 weeks ago
Dear Anne S,
Thank you for your wonderful feedback!! We're so glad our staff was able to assist in your unimaginable situation by putting together your dream wedding! We have a spectacular banquet and catering team and I am so happy to hear everything worked out in the end. We appreciate your comments on our staff and of course, the delicious food!

Best of luck to you both, and congratulations! Happy holidays and we hope to see you again soon!!

Warm Regards,
Melanie Faas
Assistant Guest Services Manager
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San Diego, California
Top Contributor
92 reviews 92 reviews
12 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 17, 2014

For a slightly upscale price I expect everything to be upscale. This Crowne Plaza mostly delivers, but does nothing special that would warrant five stars. The staff was helpful and pleasant, the room was clean and well furnished, but my first-floor location was very near to function rooms. A wedding that went on way into the evening made so much noise, I found it hard to concentrate on work. Also, there was excessive plumbing noises ... I really can do without knowing every time my neighbors urinate. Breakfast was tasty. My guess is that one or another of the nearby competitors might deliver as much for less money.

Room Tip: Stay off the first floor unless having an outdoor sitting area is appealing.
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  • Stayed November 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 4 weeks ago
Dear happycamper690,

Thank you very much for taking the time to share your kind feedback from your stay, and recognizing the great customer service you received. I apologize that your stay was disrupted due to noise next door; if you are returning in the future I would like to share that we do have a quiet zone. We are very happy that you enjoyed the tasty Pantry breakfast offerings!
We hope to see you again in the future, and thank you again for sharing your comments with others.

Happy Holidays!
Best Regards,
Melanie Faas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Natick
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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