The Verve – Crowne Plaza Hotel is a hip, chic, stylish hotel that reshaped my view of what a Crowne Plaza Hotel can be!
I held my wedding at The Verve – Crowne Plaza Hotel in March 2014 and stayed that evening in a guest suite. I cannot say how amazing this wedding was! The hotel hosted both the ceremony and the reception. During the planning stages, in the months leading up to the wedding, the staff was so responsive and helpful; the staff guided me and helped make great choices to be certain the event was flawless. They were responsive to last-minute changes also, which helped more than words can convey. The staff always returned telephone calls or answered emails promptly; I felt like the staff was as invested in this event as I was.
The ceremony was beautiful! The hotel set up the room perfectly; I heard comments regards the chairs being very comfortable. The setting was intimate and private in one of the hotel’s smaller event spaces. The room was clean and well-maintained; it was also easily accessible for one of our guests who was mobility-impaired.
The event flowed seamlessly in the reception. The hotel did the most wonderful job setting up the reception space. Every single comment I heard was how unique and different this wedding was, because of it being held at The Verve – Crowne Plaza Hotel and the character that the hotel has. The food was prepared in-house by the hotel’s Food & Beverage Team who did the most wonderful job. A grilled chipotle chicken breast that was delicious and a boneless braised shortrib that was fork-tender. Everyone – literally everyone – commented on the quality of the food. The hotel Food & Beverage Team also accommodated some guests with food sensitivities; they did so graciously and discretely, which was very important to me so as not to make the guest feel “out of place.” The hotel also set up the most amazing ice cream sundae bar to be served with the cake; it was classy and elegant. The staff made certain the guests were comfortable and enjoyed the wedding.
The hotel also worked very well with my outside vendors. I had a florist and DJ who required some assistance from the hotel with location and set-up. The hotel was gracious and worked closely with the vendors to see that this wedding came together perfectly, as it did.
We also stayed overnight on the Executive Level, along with many other guests who stayed the night after the wedding on various floors in various room types. The room was large and spacious. The hotel left a special “welcome gift” for us upon our arrival. We had requested Food & Beverage items, all of which were set up prior to us checking-in. The hotel allowed us to check-in early so we could get ready for the wedding; they also allowed a late check-out the next day to accommodate our departure flight time. The bedding was “to die for” because it was so soft and so comfortable. The bath amenities were of the highest quality – TempleSpa – which is far better than most hotels. The bathroom was somewhat small, but very clean and had great lighting. The room had areas to sit and didn’t feel cramped at all. The room also had a safe, which was nice for our valuables while we were at the wedding. The wet bar was very convenient and a nice amenity to have. The mini-fridge was most helpful. Since it was our wedding night, the staff arranged a very special and very romantic turn-down service which greeted us upon our return to our room. Rose pedals were spread thru the room and chocolate covered strawberries were provided. It was beautiful; simply beautiful. The following morning we ordered in-room dining for breakfast; it was hot, delicious, and promptly delivered.
I cannot say enough about the guest services staff. They were so attentive to every detail. The accommodated all of my guests’ requests during the overnight stay. Every interaction that I had with Guest Services was perfect; they were polite, kind, and very helpful. They went “above and beyond” in so many ways. We found that we had forgotten a very important item when we arrived at the hotel; the guest services staff were able to – somehow – procure this item we needed and “save the day.” The staff alerted us to construction on-route to the airport and printed us alternate directions to use prior to use leaving. Check out was prompt and efficient.
The Verve – Crowne Plaza Hotel exceeded my expectations in every possible way! For both the wedding and overnight stay, I couldn’t have asked for more or asked for better. The staff and the hotel made a very special day just perfect!
If you find yourself in need of a hotel in Natick, or a place to hold an event, The Verve – Crowne Plaza Hotel is that place! I would most certainly host another event here and I will stay in the future!