Wow! Where do I begin? I booked a one night stay during Valentine's day weekend for myself and my husband of 10 years as a surprise night away from the kids. Unfortunately, I booked it through Expedia and there was a huge snow storm that weekend keeping us homebound with the kids. After going back and forth with Expedia to switch to the following weekend to the 22nd, I had no success. I called the hotel and spoke with Felix....What an amazing customer service experience! Felix stayed on the phone with me for almost 45 minutes while Expedia, which was on three way sorted out their issue. I never expected for Expedia to have such difficulty providing the service I needed. I was even more surprised that Felix, from the Crowne Plaza kept his professional demeanor the whole time and patiently sorted out dates with me to make sure that our night out could actually happen.
As a mom of three, I can't tell you how nice it is when you can actually take one evening for yourself. I was so impressed with Felix's customer service that I never forgot his name. The Crowne is close to home for us so easily accessible if we needed to get back home. We had never been there before. The decor right from the entrance is beautiful and very chic. It could easily be a New York lounge type space.
When we came in we were very kindly greeted by the desk duo Markus and Paulina. I hoped I spelled that correctly ;)
These two employees were so helpful. They firstly were able to answer every single question we had. The told us about everything we could do in the hotel first. After asking if we could have a room to a corner of a hall (to avoid being a semi noisy room-heehee), we were upgraded to one of the business class corner rooms. It was a beautiful room with a nice view that overlooked all of the lights at the mall. I loved the city like scene.
Markus and paulina told us about the Pantry which had a wine tasting that was going for a few hours, we enjoyed a mussel appetizer that was incredibly tasty. We then asked them about the bar "Violet Thorn", also a very chik look. The Dj was there later that night pumping great beats. The bartender Leanne was so sweet and polite. She delivered excellent service and payed us quite a bit of attention. She made us a mean 007. It was sooooo good.
After multiple trips to our new friends at the service desk, we found out that the hotel offers a shuttle that would take us anywhere within two miles. We crossed over to the mall and ate at PF Changs. Afterwards the van picked us up. There was no wait, our driver showed up in under 10 minutes!
Our room was beautiful. When I first booked the room, I didn't think the description really detailed much of a difference between a room and a buisiness class room. While I never got to see the room I rented, I knew immediately that we would be back much more often and it would be to the executive room.
We had an amazing time but the service there was everything!!!! It made our stay much more pleasurable. We had a great time laughing with the staff and got to spend the much needed time alone in a great ambiance.
We plan to make our trips there frequently, Hands down the best time to go is during the weekend. While the hotel itself is quieter, it did not deter the staff from proving the best sevice around!!!!
We would definitely reccomend this place to anyone looking for a great place to stay. We are looking forward to making this a home away from home :)
- Also Known As:
- Crowne Plaza Natick
- Crowne Plaza Hotel Boston
- Official Description (provided by the hotel):
- Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, IHG, Travelocity, Orbitz, Booking.com, Priceline, Agoda, TripOnline SA, Hotels.com, Venere and Otel so you can book your Crowne Plaza Hotel Boston - Natick reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.