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“Cool Hotel” 4 of 5 stars
Review of Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760   |  
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Ranked #2 of 5 Hotels in Natick
Brooklyn, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Cool Hotel”
4 of 5 stars Reviewed November 25, 2013

Trendy feeling hip hotel with a 60's- 70's theme. The retro style gives the hotel a very fun vibe. We stayed at the Verve 1 night for a family function at the hotel. Large upscale well appointed room , very comfortable bed. Great bathroom & toiletries . No fridge or in room safe. The heat worked well & easy to adjust.
Decent gym for a hotel. Staff were very pleasant & helpful. The hotel was a good value for the price.

Room Tip: There are rooms on the 1'st floor, lobby level where the gym , restaurant & party rooms are...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, December 3, 2013
Dear ReneBeth01,

Thank you for taking the time to share your great comments! We have recently undergone some very exciting renovations and are glad to hear you liked the decor and vibe. We are glad you found the rooms to be nicely appointed with a variety of amenities. While we do not have safes available in the rooms, we do have safety deposit boxes at the front desk that are accessible 24 hours a day. We have fridges and microwaves available upon request, which the front desk staff would be happy to send upon your arrival. We are always looking for new ways to ensure we meet the needs of all our guests, as well as new amenities to offer.

We apologize for any noise you may have heard on the 1st floor, we do have a quiet zone on the 6th floor if you are returning! Thank you again for sharing your experience and we hope to serve you in the future.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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324 reviews from our community

Traveler rating
    162
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    45
    17
    16
See reviews for
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47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Quincy, Massachusetts
1 review
5 of 5 stars Reviewed November 15, 2013

I attended a radio event here & it's a really great hotel with a very nice retro style to it.Very nice 60's-70s feel with period decor.TV's showing vintage tv commercials-lava lamps-old phone booth-vintage candy machine & great celebrity wall paintings of clint eastwood-elvis presley & marlon brando etc...They also occasionally have concerts by classic artists as well.Great job Crowne Plaza! :)

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, December 3, 2013
Dear Scott C,

We were thrilled to hear your wonderful review about the hotel! Thank you very much for taking the time to write your comments. We recently had some exciting renovations and are glad you love the artwork and decor and new style of the "Verve"!

We have some exciting events planned so be sure to stay up to date for "Violet Jam" announcements! We are pleased to hear you had an enjoyable experience while attending the radio event and hope to have the chance to serve you in the future.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Gatos, CA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

I stay at the "Verve" roughly 8 times a year on business. I have moved my entire team to stay at the Verve when they travel from Europe over to MA on business. I have also influenced my colleagues from another region to stay at the Crowne Plaza. All this for one reason:

<special attention>

From the reception, to the service to the management to the bar and restaurant staff, they take their job seriously and bring customer service and attention to a high standard.

Tried the 7th Club Floor for first time. Very nice upgrade from already nice rooms on "regular floors". Only comment: could use a better coffee machine/nespresso machine in room.

Fitness center is functional and has good equipment, water/towels/cold towels.

Violet Thorn bar is always hopping, good drinks and excellent "nibbles" food.

Front desk is really on top of things. Melanie and her team do an excellent job taking care of customer needs.

My "home away from home". Keep up the great work "Verve" team !

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 25, 2013
Dear jourlait,

Thank you for taking the time to share your wonderful experience. We are happy to have you as our guest and are so glad you have made the Verve a "home away from home" for you and your team when visiting the Bose office. Thank you for sharing with others your great comments about our brand new 7th floor rooms, state of the art 24 hour fitness center and restaurant. The Violet Thorn lounge is the perfect spot to meet co-workers and friends no matter the occasion and I'm glad you enjoyed your small plates and cocktails. I am pleased you found the rooms to be quite quiet and comfortable; the beds and amenities are amazing. As a Platinum level IHG Rewards member, we truly appreciate your loyalty and the Verve is happy to have you. Our entire staff takes great pride in giving great service so your feedback is truly valued. I have shared your feedback with our staff and appreciate your kind comments. I am glad to hear of the warm welcome you receive from the front desk team every time you visit. My team and I look forward to welcoming you back next time. Have a Happy Thanksgiving and we will see you soon!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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Merion, Pennsylvania
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 13, 2013

I was placed in a handicapped room near the elevator (which I did not need). There was a party going on with a rock band in the lobby. Boom Boom Boom all night when I was hoping for some quiet time. Finally after 10 pm went down and complained. Was told I could be moved to a higher floor. Got moved to another handicapped room near the elevator on a higher floor, right across from a suite in which there was a party late into the night. When the people at the party weren't making noise, there was a whistle intermittently in the room. The heat next door? The plumbing next door? A plot?! I finally put a pillow over my head and eventually fell asleep with a frown on my face. And, by the way, complimentary breakfast does not come with all of the rooms. I tried to send this review to the manager, but my email to his address came back, so he must not want to get letters like this. No swimming pool, by the way. And there was a picture of a man looking straight out with a telescope right in front of my bed. Eery!

Room Tip: Farthest away from the elevator.
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 25, 2013
Dear DrDoriaol,

Thank you for taking the time to share your feedback. I regret that you received service that was unacceptable and that your stay did not meet your expectations for Crowne Plaza. I am sorry for the disturbance you experienced after your room was moved as well as the inconvenience the concert and move caused you. I have shared your feedback with our senior management team regarding your less than pleasant experience. I appreciate you being kind enough to share your comments, as we like to ensure we are always providing an environment that is well-suited and comfortable for our valued guests.

If you are available, I would like to discuss your experience in greater detail and look into your reservation. I hope you will return in the future, and I would be happy to set up your accommodations personally to ensure I note your room preferences and that everything is accounted for.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
mfaas@distinctivehospitalitygroup.com
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Singapore, Singapore
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2013

I enjoyed the decor of the hotel. The first thing you notice is the cool lava lamp display when you enter the sliding doors. We were on a group tour and had to wait for our keys. There was more than sufficient seating at the lobby for everyone and the retro slide show(?) kept us amused while waiting. I believe there was a Lego table as well at the lobby. The ladies restroom at the lobby was decorated with Barbie doll display and every little nook and corner of the public area had something interesting. The beds and pillows were clean and comfortable as was the bathroom. A pleasant one night stay. Breakfast choice at The Pantry ( the hotel's dining area) was limited, but tasty.Take a good look at the Interesting deco at The Pantry as well. There were also several LCD TV sets that were on so that you can watch the news while you eat. Our room was on the first floor near the gym, which we didn't use but the equipment looked new and clean.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, December 3, 2013
Dear PS550323,

Thank you for your taking the time to share your stay with us! We are thrilled to hear you enjoyed the decor in the lobby, restaurant, and bathrooms as part of our recent renovations. We appreciate you sharing with others that you found the rooms and bathrooms to be nicely appointed. The Pantry does offer a hot breakfast buffet but also has an "a la carte" menu with some very tasty new dishes!

We hope to have the opportunity to serve you in the future if you will be returning to the Metrowest/Boston area! Thank you for choosing the Verve Crowne Plaza and we wish you a happy holiday season.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 11, 2013 via mobile

Nice hotel but not room 721. This is beside the service lift. The hotel was busy so we could not move on the 7th floor. Front of house were nice but no one else followed up. The Pantry food was good but service depended on who was on duty.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, December 3, 2013
Dear Eithne B,

Thank you very much for your review. We are glad to hear you found the rooms to be nicely appointed and I apologize you were next to the elevator lift. We are sorry your experiences in the restaurant were inconsistent, as we strive to provide great service to all of our valued guests. That said, we will address your feedback with the appropriate staff. We look forward to seeing you next time you return to Natick, and thank you for your comments!

Feel free to contact the hotel directly for specific room preferences and we can make sure they are accounted for your next stay.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013

The Crowne Plaza, Boston , in Natick was modern, clean and comfortable. The room and bathroom were quite clean, easy internet access. Room service was prompt, with a small but good menu. The desert selection was small, and my selection - mini versions of cake and creme brûlée were dry. The entree and salad were both delicious! Starbucks coffee offered from a lobby kiosk was great in the morning. The staff was friendly and helpful, including the shuttle.
I would stay here again for business!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 30, 2013
Dear Drpamsm,

Thank you for taking the time to share your experience! I am glad to hear you had a pleasant stay and enjoyed our comfortable rooms and well-equipped bathrooms, and found our staff to be very helpful! Our team is happy to have you as our guest when traveling on business and serving as a home away from home. When you return, we hope you have the opportunity to check out our new restaurant and dessert menu. Please ask a member of our team and we would love to make some recommendations! Thank you again for your loyalty and we look forward to your next visit.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Natick
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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