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“Pleasant stay in Natick” 4 of 5 stars
Review of Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760   |  
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Ranked #2 of 5 hotels in Natick
New Orleans, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Pleasant stay in Natick”
4 of 5 stars Reviewed November 4, 2013

The Crowne Plaza, Boston , in Natick was modern, clean and comfortable. The room and bathroom were quite clean, easy internet access. Room service was prompt, with a small but good menu. The desert selection was small, and my selection - mini versions of cake and creme brûlée were dry. The entree and salad were both delicious! Starbucks coffee offered from a lobby kiosk was great in the morning. The staff was friendly and helpful, including the shuttle.
I would stay here again for business!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 30, 2013
Dear Drpamsm,

Thank you for taking the time to share your experience! I am glad to hear you had a pleasant stay and enjoyed our comfortable rooms and well-equipped bathrooms, and found our staff to be very helpful! Our team is happy to have you as our guest when traveling on business and serving as a home away from home. When you return, we hope you have the opportunity to check out our new restaurant and dessert menu. Please ask a member of our team and we would love to make some recommendations! Thank you again for your loyalty and we look forward to your next visit.

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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291 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Broomfield, Colorado
1 review
5 of 5 stars Reviewed November 3, 2013

I stay here several times a year for business and always find the front desk staff to be very good. I have to call out Melanie specifically as she just couldn't do any more to make me feel welcome. She is very polite, friendly and follows up to see if everything is ok. She is exactly the type of person you wish would be at the front desk of any hotel you're checking in to. Just a true pleasure to work with. I also have to say Markus does a great job as well. Always friendly and works hard to make sure your check in is quick and friendly. The rooms are nicely done and comfortable. I purposely drive an additional 8 miles to the office each way just to stay at this hotel. I think you will like your stay here as well as your choices for eating and shopping that are all within a mile.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 25, 2013
Dear Aaron E,

Thank you very much for sharing your wonderful experiences as a frequent guest at the Verve. On behalf of the staff, we are happy to welcome you back each time and be your home away from home, making check in easy and familiar. I am delighted you enjoyed our comfortable beds and room amenities and our pleased with our room renovations. While being away from home, it is important to feel comfortable and I'm happy you find the hotel to be in a convenient location with access to all of the shopping and restaurants in the Natick area. Your feedback is truly valued and considered a gift. We appreciate all of your comments and I have shared them with Markus and the guest services staff, they really do strive to provide top-notch service! We look forward to welcoming you back for your next visit. Next time, I hope you have a chance to check out our new restaurant menu and dessert menu. As an IHG Platinum rewards member, we appreciate your loyalty. Thank you again for your feedback and have a Happy Thanksgiving!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 28, 2013

We had to be in Boston and when we started to look for a reservation found that all places closer to the city were either booked for World Series or so expensive. So, we began to look outside the city and found the Crowne Plaza in Natick. It has been remodeled since I knew it about 15 years ago and it is a very pleasant surprise. Prices were good, service was friendly, parking free, room very comfortable, good size bathroom with nice amenities, affordable breakfast and all in all a positive experience. There are any number of restaurants along the stretch of Route 9 that the Crowne Plaza is on so lots of choices and if you want to go shopping the Natick Mall is right across the road.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 26, 2013
Dear longfellowplace,

Thank you for taking the time to share your comments about your stay. We are glad you chose our hotel for your accommodation needs during the World Series and that you enjoyed your experience! (Go Red Sox!) Also thank you for sharing your kind words with others about our comfortable rooms, breakfast, free parking and great service. Our renovation did include a remodel of all the guest rooms, lobby area, function rooms, restaurant, bar, business center, and fitness center. I am glad you liked the "Verve" and found our location to be convenient for shopping and accessing Boston. We are happy to have you as our guest and hope to welcome you back should your travels bring you to the Natick area. Have a wonderful holiday season!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, Kansas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 24, 2013

While visiting Boston and Wellesley, we stayed at this hotel and found it to be very nice. The rooms were quite spacious and the prices were reasonable for this area. We have rearranged our schedule to stay at the Crowne Plaza in Natick vs. a hotel in Boston during our return trip because of the great value for the money that this hotel provides.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 25, 2013
Dear Bzoo2013,

Thank you for taking the time to share your experience. I am pleased to hear you will be making the Verve Crowne Plaza your home away from home when visiting Boston and Wellesley. The location is certainly convenient for accessing the city and we also offer a complimentary shuttle within 2 miles if you want to access the Natick Collection mall or Shoppers World Plaza. The rooms are very comfortable and I am happy you found them spacious and suitable for your needs. Next time you visit, be sure to check out our restaurant's new menu! Thank you again for writing about your stay and we look forward to welcoming you back soon!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerport, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 23, 2013

This hotel is absolutely beautiful, not something you would expect when you think of the Crown Plaza. The décor is wonderfully bright and modern, every convenience, even little side lights on each side of the bed for personal reading. The food was excellent, breakfast special, exceptional and priced right. Has a bar, convenience store, and night club around back if you are looking for that as well. The rooms are big, comfy beds and well thought out with attention to detail. Price was great for a hotel 20 mins outside of Boston... a great find, staff is helpful and attentive.. nothing but good things there.. A must stay!

Room Tip: rooms are the top floors - 3 and up are great.. this is a pet friendly hotel but no sign of it at al...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 25, 2013
Dear FrancineI70,

Thank you for taking the time to share your comments. We are delighted you liked the decor and as well as the upgraded amenities in our newly renovated rooms. Thanks for telling others about our nicely appointed, clean rooms and your lovely restaurant experience. Our staff takes great pride in providing helpful service and I am glad we were able to assist and make your stay more enjoyable. We hope to see you again when your travel plans bring you to the Natick/Boston area and look forward to welcoming you back!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enfield, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

I am fortunate enough to stay every Thursday and always enjoy my stay.The staff always goes above and beyond.The front desk staff is the best Marcus always makes sure my stay is top priority.The 7th floor rooms are out of this world.The renovations are breath taking the bar is so up to date and always enjoy my breakfast every Friday morning.Highly recommend The Verve Crowne Plaza

Room Tip: Any room on 7th floor all new with big screen tv
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 25, 2013
Dear Gary W,

Thank you for taking the time to share your wonderful comments about the Verve Crowne Plaza! On behalf of the staff, we love welcoming you back as our guest every Thursday. I am glad Markus works hard to make you feel at home, he is truly an asset to the guest services staff and it is nice to see a familiar face every week. The renovations did come out truly amazing and I'm delighted you enjoy your stay in our 7th floor rooms each week, and a delicious hot continental breakfast each Friday morning. The Violet Thorn lounge is a great place to unwind after a long week and I am happy you continue to enjoy your experience. Thank you again for your feedback - and as an IHG Platinum rewards member, we appreciate your continued loyalty to the IHG brand. The Verve is happy to have you! Have a Happy Thanksgiving and Go Pats!

Kind Regards,
Melanie Faas
Assistant Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 21, 2013

We stayed here for 2 nights in October. We were 4 adults in one room. We travelled here for a soccer tournament. The hotel is beautiful as it is modern and somewhat clean. When we walked into the room we deposited our bags and there was a smell coming from the tv stand area. When we looked behind it there was a crumbled sock behind the unit. Unfortunately the sock was never removed. The room itself was a nice size and we did not feel crowded although we were 4 adults. We were only there to sleep. The décor was nice as it was modern as well. The bathroom was good. The shower worked well, the pressure was good. Nice amenities. The only problem was that the fan in the bathroom did not work. The restaurant of the hotel "The Pantry" was very nice. I really liked the way they served the food as well as the different sorts of foods such as strawberry butter, chorizo and eggs etc...The only thing was that the service was slow. I feel bad mentioning this but we ate there twice and both times it was quite slow. I would have given 4 and 1/2 stars but it won't let me. I really like that that you can go shopping because there are stores all around the hotel. You don't absolutely need a car. Check out was quick which was great. Overall I enjoyed my stay and would stay there again.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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