We stayed at the Verve Crown Plaza in Natick, for the second time, at the end of March, having previously visited the property in October. Our family resides in Boston, annd the Verve has been just the place to meet, and exceed our needs.We were greeted with cool bottled water upon arrival. Our room on the Club floor was well appointed with modern furnishings and bedding, and climate control was great. Toiletry amenities;although, not used by us were ample in the bathroom. The hairdryer had wonderful power. Breakfast , and a light bite for lunch, at The Pantry was yummy.We enjoyed the unique flair of the Verve and would certainly recommend it to others. Staff was very helpful. We were simply looking at the Boston Shuttle schedule, with no intent on using it, as we had our car, and a staff member approached us to ask us if he could be of help. We thought that was quite hospitable of him.We plan on staying at the Verve when we visit with our family.