Highly "trendy" but more like a bunch of trendy decorations thrown into a crowne plaza. Great room. Good staff. Acceptable restaurant. OK drinks. What really knocked it down for me is that I am a late night worker and snacker and there is no room service after 11pm, no nearby convenience stores, and if you ask they will let you into their cafe which has a sandwich but no real snacks (chips, candy bars, etc.). For you maybe this is stupid, to me its a big deal and a sign of not understanding the needs of your clients (this is literally the first hotel I have stayed at in 20 years with no access to "munchy" snacks - not even a vending machine). Normally, this would only be cause for a -1 rating, but what took down 2 notches was the Front Desk admission that it is a frequent complaint, which has been communicated to management, but which is not addresses... Now its not lack of understanding, its lack of responsiveness... Very peaved....

Just stayed overnight for my and my wives anniversary! Have to say this place was absolutely beautiful, everything is so new and modern and so "hip". The staff at the front desk and the restaurant and bar were all awesome. Melinda F&B manager made our stay so special she was very nice and accommodating! Had drinks in the Violet Thorn and loved the bar area. Had a delicious lunch and breakfast in the pantry and the food was outstanding! The Front Desk staff even had a bottle of wine and dessert amenity delivered to our room for our anniversary which was such a treat when we arrived back to our room after enjoying a few cocktails at the bar. Also the hotel was very very clean and the rooms are beautiful and very comfy beds! All though there was a huge snow storm that day and almost everything in the town was closed we really enjoyed hanging around the property of the hotel and relaxing. Thanks again to all of the staff and management for a wonderful stay! We cannot wait to come back!!

I can't say enough about this hotel. I stayed there with my 6 year old daughter on an American Girl shopping trip that she got from her dad and me for Christmas. The room itself was well appointed, clean, quiet and had all the amenities we could want. This, in itself, is high praise from me. But to top things off, the Guest Service Manager, Peter Barry, and his staff made this a spectacular stay. Not only did they shuttle us as needed, to and from the mall, but since it was quiet the day we went shopping, Peter himself came to the mall to pick up our packages so we didn't have to carry them as we went. We only asked him to do this once, I should add!

When, after a long day of wandering the mall we returned to our room, we not only dicovered our packages set by the door (as he had promised) but also a special bed for my daughter's doll! This is apparently an "American Girl Package" perk (something I hadn't known they had), and when he realized we weren't on that package he gave my daughter the little bed and the sheets that came with it anyway. She was over the moon. Apparently you can only get this bed if you stay on one of these packages (according to an American Girl team member).

Anything we needed or asked about was promptly offered. They had advise about restaurants, ideas for age-appropriate fun and were so accomodating that I can't wait to go back.

Thank you Peter and all your team for a perfect stay!

It's true that the air conditioner/heater was quite loud, but the customer service more than made up for it. I was at the end of a long business trip, when I had a one-night stay in the hotel. In the midst of exhaustion, I left my tablet in my hotel room and left. The Reservation and Group Rooms Manager immediately contacted my company when the tablet was found, and they delivered the tablet to me right away, driving it out to the company headquarters. That kind of service is extremely rare I think. I found the hotel to be comfortable and stylish, but I will always recommend this hotel, because of it's service - what an incredible staff.