Just back from a four night business trip stay here. The hotel is well-located but really do better. In the bedrooms, beds are large and comfortable but bathrooms are lacking a proper tub (so shallow they may as well stop pretending and replace with shower trays). I'd appreciate a warm towel rail too. My flush broke twice during my stay - it's a shame it wasn't fixed properly the first time around. But the biggest issue is the antiquated heating / aircon system - an enormous unit under the window which sounds like a jet engine on take off. The only options are high or low fan, but low isn't low at all. Result = disturbed night's sleep because of the noise. Some of my colleagues expressed same opinion. On reception, staff are friendly, but too quick to promise whatever is requested in "five minutes" or "right now" only for reality to be 20, often 30 minutes. This was the case for how long the shuttle would be, how long the maintenance man would be, and so on. When calling the shuttle for collection from a local restaurant and being told it would be a couple of minutes, we went outside to be ready, only to find ourselves waiting in the freezing cold for over 20 minutes. Rooms need a refurb and staff need to understand how to give accurate information.