I can't say enough about this hotel. I stayed there with my 6 year old daughter on an American Girl shopping trip that she got from her dad and me for Christmas. The room itself was well appointed, clean, quiet and had all the amenities we could want. This, in itself, is high praise from me. But to top things off, the Guest Service Manager, Peter Barry, and his staff made this a spectacular stay. Not only did they shuttle us as needed, to and from the mall, but since it was quiet the day we went shopping, Peter himself came to the mall to pick up our packages so we didn't have to carry them as we went. We only asked him to do this once, I should add!
When, after a long day of wandering the mall we returned to our room, we not only dicovered our packages set by the door (as he had promised) but also a special bed for my daughter's doll! This is apparently an "American Girl Package" perk (something I hadn't known they had), and when he realized we weren't on that package he gave my daughter the little bed and the sheets that came with it anyway. She was over the moon. Apparently you can only get this bed if you stay on one of these packages (according to an American Girl team member).
Anything we needed or asked about was promptly offered. They had advise about restaurants, ideas for age-appropriate fun and were so accomodating that I can't wait to go back.
Thank you Peter and all your team for a perfect stay!
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