It's true that the air conditioner/heater was quite loud, but the customer service more than made up for it. I was at the end of a long business trip, when I had a one-night stay in the hotel. In the midst of exhaustion, I left my tablet in my hotel room and left. The Reservation and Group Rooms Manager immediately contacted my company when the tablet was found, and they delivered the tablet to me right away, driving it out to the company headquarters. That kind of service is extremely rare I think. I found the hotel to be comfortable and stylish, but I will always recommend this hotel, because of it's service - what an incredible staff.