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“Great place for an event or conference” 5 of 5 stars
Review of Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760   |  
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Ranked #2 of 5 Hotels in Natick
Providence, RI
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great place for an event or conference”
5 of 5 stars Reviewed November 5, 2012

The rooms are new, clean, comfortable and reasonably priced. The banquet facilities were great and the staff was so helpful. So easy to get to from all over New England. It really made our event a hit.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 6, 2012
Thank you for the high marks, we make a conscious effort to meet and exceed our guest expectation. The team at The Verve appreciate that you have taken the time to share your experience and will look forward to servicing you for future visits.
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325 reviews from our community

Traveler rating
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Portland, Oregon
1 review
5 of 5 stars Reviewed November 2, 2012

I have stayed at Hotels all over the US, Canada, Mexico and Europe (Sweden, Switzerland, Germany, Poland, Austria). This is by far and above a leap step above any Hotel that I have ever stayed at. Everything from the service to the food, to the atmosphere, the attitude of the staff, the room living space, to the minute details of the room cleanliness and attention to detail was truly exquisite. Really an outstanding hotel, that matches no others that I have ever experienced in 20 years of travel both nationally and internationally. Notwithstanding competitively priced. Really an amazing Hotel here and amazingly managed and staffed. It was just truly a pleasure to stay here.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 3, 2012
Wow the team of The Verve truly appreciate the accolades! I will share your comments with the staff and I am pleased we exceeded your expectations. Thank you for sharing your experience and we look forward to your return.
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New York
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 2, 2012

My boyfriend and I stayed at this hotel during our mini road trip to Massachusetts for Labor Day Weekend in September. We loved this hotel. It has a very modern, hip and trendy look, from the lobby to the furnishings in the room. There was even a small flat screen TV in the bathroom!! The bed was very comfortable. To top it all off, the price was extremely reasonable. I have nothing negative to say about this hotel. Would certainly not hesitate to stay here again the next time I'm in the area.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, November 3, 2012
We appreciate that you chose The Verve for your weekend getaway. I agree with your assessment of the hotel being very modern, trendy and hip; we are unique from the traditional hotels in the area. Thank you for your comments and please consider us for your next holiday retreat!
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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2012

On a recent trip to Boston, we had the delightful experience of staying at the Crowne Plaza-Natick. An ideal location, 5 minutes from the Logan Express (a convenient an inexpensive way of traveling from the airport to Boston), and across the street from an amazing mall and restaurants! What more could one ask for besides excellent service and accommodations! You will find both of these at this outstanding hotel.

Due to Hurricane Sandy, my husband and I found ourselves in a terrible predicament. We had to change our airline reservations in order to get out of Boston a day earlier than planned. That change necessitated that we take a 6:00 AM flight to Raleigh, NC. Mr. Barry, who was at the front desk, tried very hard to find a taxi that could get us to the Logan Express station which was only 5 minutes from the Crowne Plaza at 4:00 AM. However, he discovered taxis did not run that early and only limousines, which would go directly to the airport , would be willing to come out at that hour - for a charge of well over $100.00! At that point, Mr. Barry graciously said that he thought he had a solution to our problem, since we had already changed our flight and could not go at any other time. He offered to take us to the nearby Station if the other gentleman on duty at 4:00 AM would not mind covering for him for 10 minutes. Both agreed and Mr. Barry was ready at 4:00 AM on a Sunday morning as planned! What a relief because we did not know what we would do if he hadn't been so kind to make this offer.

With employees who emulate Mr. Barry in their concern for the welfare and comfort of their guests, a stay at this remarkable hotel will long be remembered!

Room Tip: We had a beautiful room on the 6th floor. No problems whatsoever.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 31, 2012
Thank you for sharing your unique yet memorable experience at The Verve Crowne Plaza Natick. The impending threat that Hurricane Sandy imposed on the East Coast was absolutely at the front of our minds and the safety and satisfaction of our guests during this time was our priority; I am happy to hear that we were able to exceed your expectations on both platforms. We are a unique property with an exceptional staff as Peter is a great example of. I am pleased that you had the opportunity to see us working together even under dire circumstances. I hope that you will be able to rejoin us under more favorable circumstances and have the opportunity to enjoy the area!
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Framingham
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

Went to see the band John Cafferty and the Beaver Brown Band - the venue was intimate yet, had enough room to dance and see the band up close! Big bar, nice cafe to grab something to eat. Pleasant staff. Really enjoyed the atmosphere. Would recommend - will go back to see other bands!

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 31, 2012
Thank you for joining us for our Halloween Themed Violet Jam; We had a wonderful time hosting John Cafferty & The Beaver Brown Band and the many guests who joined us! We are happy you enjoyed yourself and also had the opportunity to visit our lounge The Violet Thorn & café Emack & Bolio’s, and met some of the staff in the process. Please join us again for our next Violet Jam; we update our Violetjam.com website with photos & music, please become a jammer and you will be first to know of upcoming acts. Hope to see you then!
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Lutherville, Maryland
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 28, 2012

We had to go to the Natick / Framingham area for a family event and stayed that the Crowne Plaza Verve Hotel for two nights. Although it's about a 35 minute drive from Logan Airport, it's easy to find and surprisingly nice for being located in the epicenter of what has to be the shopping capital of the metro area.

Chek-in was prompt and the staff was friendly and helpful with directions. We had a room on the Club Floor (4th floor) where it was relatively quiet and offered internet access and coffee; I should note that there was no additional charge for this floor.

The rooms are well appointed, quiet and the shower wass great with lots of hot water and good water pressure. The AC/Heat worked very well.

We had the opportunity to eat breakfast both days in the hotel and there was a wide variety of choices, reasonable prices, but the restaurant appeared to be under-staffed and service was pretty bad.

We would definitely stay here again should we need to be in the area for any reason.

Room Tip: I would recommend an upper floor, especially the club level (4th floor). The lobby area can be loud...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 29, 2012
We thank you for taking the time to share your comments at The Verve. Our rooms are known for their comfort and quality. I am pleased the Guest Service team was able to assist you and will review the service opportunity which was experienced in the restaurant. We will be anticipating your return!
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Toronto, Canada
Top Contributor
55 reviews 55 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 24, 2012

I've been to Boston many times, Wellesley in particular. I usually stay at the Crown Plaza in Newton, but this time I wanted to stay near the shopping area in Natick.

About a 30-40 minute drive from the airport (without traffic) you are in Natick. Another 15 minutes are you are in Wellesley Hills. Natick is the heart of the suburban shopping surrounded by a number of hotels such as the Crown Plaza, Red Roof, and Hampton Inn.

The Crown plaza hotel is centrally located within walking distance of shopping and restaurants. The hotel offers ample parking and is easily accessible by highway/freeway.

The decor of the hotel is beautiful, very contemporary and modern, something out of a magazine. I was staying as a preferred member so I got a room on the club floor.

The room was a decent size equipped with a coffee machine, hair dryer and free wifi connection. The bed was comfortable and had a good sized flat screen TV. My phone didn't seem to work when I tried to call for room service.

The overall room was good,however at times the walls seemed to be a bit thin. I couldn't hear people talking, but running water and I think the heater would kick in the middle of the night of my neighbours rooms. It seemed a bit awkward.

The club floor didn't seem to offer anything that other club floors would have. Looked nice but no place for snacks, coffee or drinks. Not sure what was so different from the other rooms.

I did order food from the Pantry restaurant. The service was fairly quick and the food was average. There is also a semi bar in the hotel but it didn't seem to be busy. Outside the hotel across the street is Natick Mall and also Olive Garden, PF Changs as well as The Cheesecake Factory. Lots of great restaurant choices close by.

One small thing I noticed the room was cleaned okay, coffee and sugar didn't seem to be replaced when it was used. The ironing board and Iron wasn't put back or tucked away in the corner it was left where it was.

A good hotel for a short stay.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 26, 2012
Thank you for taking the time to share your experience at The Verve Crowne Plaza Natick. We are conveniently located just West of Boston and are grateful that you took the opportunity to stay with us and enjoy some of the amenities the area has to offer. We are proud to be able to offer our guests some of the luxuries of a newly renovated hotel property and appreciate your feedback; I will be sharing your feedback with our hotel staff to ensure that we are consistently focused on delivering exceptional service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Natick
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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