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“The Verve” 5 of 5 stars
Review of Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760   |  
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Ranked #2 of 5 Hotels in Natick
Framingham
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The Verve”
5 of 5 stars Reviewed October 29, 2012

Went to see the band John Cafferty and the Beaver Brown Band - the venue was intimate yet, had enough room to dance and see the band up close! Big bar, nice cafe to grab something to eat. Pleasant staff. Really enjoyed the atmosphere. Would recommend - will go back to see other bands!

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 31, 2012
Thank you for joining us for our Halloween Themed Violet Jam; We had a wonderful time hosting John Cafferty & The Beaver Brown Band and the many guests who joined us! We are happy you enjoyed yourself and also had the opportunity to visit our lounge The Violet Thorn & café Emack & Bolio’s, and met some of the staff in the process. Please join us again for our next Violet Jam; we update our Violetjam.com website with photos & music, please become a jammer and you will be first to know of upcoming acts. Hope to see you then!
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309 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Lutherville, Maryland
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 28, 2012

We had to go to the Natick / Framingham area for a family event and stayed that the Crowne Plaza Verve Hotel for two nights. Although it's about a 35 minute drive from Logan Airport, it's easy to find and surprisingly nice for being located in the epicenter of what has to be the shopping capital of the metro area.

Chek-in was prompt and the staff was friendly and helpful with directions. We had a room on the Club Floor (4th floor) where it was relatively quiet and offered internet access and coffee; I should note that there was no additional charge for this floor.

The rooms are well appointed, quiet and the shower wass great with lots of hot water and good water pressure. The AC/Heat worked very well.

We had the opportunity to eat breakfast both days in the hotel and there was a wide variety of choices, reasonable prices, but the restaurant appeared to be under-staffed and service was pretty bad.

We would definitely stay here again should we need to be in the area for any reason.

Room Tip: I would recommend an upper floor, especially the club level (4th floor). The lobby area can be loud...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 29, 2012
We thank you for taking the time to share your comments at The Verve. Our rooms are known for their comfort and quality. I am pleased the Guest Service team was able to assist you and will review the service opportunity which was experienced in the restaurant. We will be anticipating your return!
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Toronto, Canada
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 24, 2012

I've been to Boston many times, Wellesley in particular. I usually stay at the Crown Plaza in Newton, but this time I wanted to stay near the shopping area in Natick.

About a 30-40 minute drive from the airport (without traffic) you are in Natick. Another 15 minutes are you are in Wellesley Hills. Natick is the heart of the suburban shopping surrounded by a number of hotels such as the Crown Plaza, Red Roof, and Hampton Inn.

The Crown plaza hotel is centrally located within walking distance of shopping and restaurants. The hotel offers ample parking and is easily accessible by highway/freeway.

The decor of the hotel is beautiful, very contemporary and modern, something out of a magazine. I was staying as a preferred member so I got a room on the club floor.

The room was a decent size equipped with a coffee machine, hair dryer and free wifi connection. The bed was comfortable and had a good sized flat screen TV. My phone didn't seem to work when I tried to call for room service.

The overall room was good,however at times the walls seemed to be a bit thin. I couldn't hear people talking, but running water and I think the heater would kick in the middle of the night of my neighbours rooms. It seemed a bit awkward.

The club floor didn't seem to offer anything that other club floors would have. Looked nice but no place for snacks, coffee or drinks. Not sure what was so different from the other rooms.

I did order food from the Pantry restaurant. The service was fairly quick and the food was average. There is also a semi bar in the hotel but it didn't seem to be busy. Outside the hotel across the street is Natick Mall and also Olive Garden, PF Changs as well as The Cheesecake Factory. Lots of great restaurant choices close by.

One small thing I noticed the room was cleaned okay, coffee and sugar didn't seem to be replaced when it was used. The ironing board and Iron wasn't put back or tucked away in the corner it was left where it was.

A good hotel for a short stay.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 26, 2012
Thank you for taking the time to share your experience at The Verve Crowne Plaza Natick. We are conveniently located just West of Boston and are grateful that you took the opportunity to stay with us and enjoy some of the amenities the area has to offer. We are proud to be able to offer our guests some of the luxuries of a newly renovated hotel property and appreciate your feedback; I will be sharing your feedback with our hotel staff to ensure that we are consistently focused on delivering exceptional service.
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Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 24, 2012

My experience of The Verve's great service starts way before actually checking in: I had a lot of packages shipped to the hotel, some of which delivered prior to my arrival. Upon emailing the hotel, I received the kindest response from Mr. Peter Barry, who took it upon himself to take care of my many many packages. Service is absolutely excellent: we received everything we asked for in a minute, and all hotel stuff is extremely kind and helpful. This is my third time staying at The Verve, and this is the reason I keep coming back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 26, 2012
We are glad that The Verve team met your expectations. We strive daily to satisfy and whenever possible exceed our guest needs. Thank you for your support & patronage and appreciate that you have taken the time to share your experience.
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Seward, NE
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 24, 2012

Nicely revamped hotel, my room was exceptional clean. Lobby music was a little too loud, but enjoyable. Starbucks location good, but not open early enough or late enough. Restaurant service was very slow, staff not very hospitable. Would much rather see a continental breakfast provided free of charge, escpecially for the price of the rooms.
Front desk staff were all remarkable. Well groomed, well mannered, extremely courteous and helpful at all times.
The shuttle drivers were also fantastic. Dave, is superior!! Extremely friendly, very knowledgeable about the Natick and Boston area. He is without a doubt the best employee your company has. Whatever you are paying him, is not enough!! All the other drivers were great also, (although one of them drives way too fast) just hard to understand them, since they are not from America. I would recommend the Crowne Plaza Boston-Natick to my friends.
I would suggest that you provide service to the train station at a discounted rate or for free. To take a taxi or limo to the train station cost a minimum of $30.00 and a maximum we paid of $45.00. That is pretty expensive for travelers on limited budgets.

Room Tip: My room on the second floor was recently remodeled and very nice. The view was not good. My room o...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 26, 2012
Thank you for the high marks on our Guest Service staff and overall cleanliness, The Verve team takes quality service performance seriously and strive daily to exceed your expectations. I apologize for the tardy service in The Pantry and will research where the breakdown may have occurred. Our shuttle service currently services a 2 mile radius which meets the majority of our guest needs but appreciates your suggestion and will monitor for possible revisions.
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Norwich, United Kingdom
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 21, 2012

Funny location difficult to drive in and out of at peak times. Funny appearance it looks like an old hotel with a funky lick of paint. There was loud music in the lobby whenever we walked through, was ok but didn't ekkk quality!

Also whenever we walked by the Starbucks was always closed!

On the positive the rooms were nice, with nice beds and the shopping mall across the road is massive!

Not bad would look around before going back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 24, 2012
Thank you for your comments and we appreciate your feedback. We are located across one of the largest shopping malls in the state which is one of our attributes. The housekeeping staff takes pride in their delivery of quality service and it reflects in the room product. Please consider The Verve for future visits.
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Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 17, 2012

Very Nice Hotel, excellent services. In close proximity to all the restaurants and Shopping Malls. Free Shuttle service to Railway station. Very good Bar and Restaurant.
In sum, I highly recommend booking with the Crowne Plaza in Natick

Room Tip: Ask for a room on Ground Floor with a Patio
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 19, 2012
Thank you for taking the time to share your experience at The Verve Crowne Plaza. Yes we are centrally located and consider our property as the most unique in the area. Please consider us for your lodging needs when visiting the Natick area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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