We had to go to the Natick / Framingham area for a family event and stayed that the Crowne Plaza Verve Hotel for two nights. Although it's about a 35 minute drive from Logan Airport, it's easy to find and surprisingly nice for being located in the epicenter of what has to be the shopping capital of the metro area.

Chek-in was prompt and the staff was friendly and helpful with directions. We had a room on the Club Floor (4th floor) where it was relatively quiet and offered internet access and coffee; I should note that there was no additional charge for this floor.

The rooms are well appointed, quiet and the shower wass great with lots of hot water and good water pressure. The AC/Heat worked very well.

We had the opportunity to eat breakfast both days in the hotel and there was a wide variety of choices, reasonable prices, but the restaurant appeared to be under-staffed and service was pretty bad.

We would definitely stay here again should we need to be in the area for any reason.

I've been to Boston many times, Wellesley in particular. I usually stay at the Crown Plaza in Newton, but this time I wanted to stay near the shopping area in Natick.

About a 30-40 minute drive from the airport (without traffic) you are in Natick. Another 15 minutes are you are in Wellesley Hills. Natick is the heart of the suburban shopping surrounded by a number of hotels such as the Crown Plaza, Red Roof, and Hampton Inn.

The Crown plaza hotel is centrally located within walking distance of shopping and restaurants. The hotel offers ample parking and is easily accessible by highway/freeway.

The decor of the hotel is beautiful, very contemporary and modern, something out of a magazine. I was staying as a preferred member so I got a room on the club floor.

The room was a decent size equipped with a coffee machine, hair dryer and free wifi connection. The bed was comfortable and had a good sized flat screen TV. My phone didn't seem to work when I tried to call for room service.

The overall room was good,however at times the walls seemed to be a bit thin. I couldn't hear people talking, but running water and I think the heater would kick in the middle of the night of my neighbours rooms. It seemed a bit awkward.

The club floor didn't seem to offer anything that other club floors would have. Looked nice but no place for snacks, coffee or drinks. Not sure what was so different from the other rooms.

I did order food from the Pantry restaurant. The service was fairly quick and the food was average. There is also a semi bar in the hotel but it didn't seem to be busy. Outside the hotel across the street is Natick Mall and also Olive Garden, PF Changs as well as The Cheesecake Factory. Lots of great restaurant choices close by.

One small thing I noticed the room was cleaned okay, coffee and sugar didn't seem to be replaced when it was used. The ironing board and Iron wasn't put back or tucked away in the corner it was left where it was.

A good hotel for a short stay.

My experience of The Verve's great service starts way before actually checking in: I had a lot of packages shipped to the hotel, some of which delivered prior to my arrival. Upon emailing the hotel, I received the kindest response from Mr. Peter Barry, who took it upon himself to take care of my many many packages. Service is absolutely excellent: we received everything we asked for in a minute, and all hotel stuff is extremely kind and helpful. This is my third time staying at The Verve, and this is the reason I keep coming back.

Nicely revamped hotel, my room was exceptional clean. Lobby music was a little too loud, but enjoyable. Starbucks location good, but not open early enough or late enough. Restaurant service was very slow, staff not very hospitable. Would much rather see a continental breakfast provided free of charge, escpecially for the price of the rooms.
Front desk staff were all remarkable. Well groomed, well mannered, extremely courteous and helpful at all times.
The shuttle drivers were also fantastic. Dave, is superior!! Extremely friendly, very knowledgeable about the Natick and Boston area. He is without a doubt the best employee your company has. Whatever you are paying him, is not enough!! All the other drivers were great also, (although one of them drives way too fast) just hard to understand them, since they are not from America. I would recommend the Crowne Plaza Boston-Natick to my friends.
I would suggest that you provide service to the train station at a discounted rate or for free. To take a taxi or limo to the train station cost a minimum of $30.00 and a maximum we paid of $45.00. That is pretty expensive for travelers on limited budgets.