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“Nicely remodeled rooms” 4 of 5 stars
Review of Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760   |  
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Ranked #2 of 5 hotels in Natick
Seward, NE
2 reviews
“Nicely remodeled rooms”
4 of 5 stars Reviewed October 24, 2012

Nicely revamped hotel, my room was exceptional clean. Lobby music was a little too loud, but enjoyable. Starbucks location good, but not open early enough or late enough. Restaurant service was very slow, staff not very hospitable. Would much rather see a continental breakfast provided free of charge, escpecially for the price of the rooms.
Front desk staff were all remarkable. Well groomed, well mannered, extremely courteous and helpful at all times.
The shuttle drivers were also fantastic. Dave, is superior!! Extremely friendly, very knowledgeable about the Natick and Boston area. He is without a doubt the best employee your company has. Whatever you are paying him, is not enough!! All the other drivers were great also, (although one of them drives way too fast) just hard to understand them, since they are not from America. I would recommend the Crowne Plaza Boston-Natick to my friends.
I would suggest that you provide service to the train station at a discounted rate or for free. To take a taxi or limo to the train station cost a minimum of $30.00 and a maximum we paid of $45.00. That is pretty expensive for travelers on limited budgets.

Room Tip: My room on the second floor was recently remodeled and very nice. The view was not good. My room o...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 26, 2012
Thank you for the high marks on our Guest Service staff and overall cleanliness, The Verve team takes quality service performance seriously and strive daily to exceed your expectations. I apologize for the tardy service in The Pantry and will research where the breakdown may have occurred. Our shuttle service currently services a 2 mile radius which meets the majority of our guest needs but appreciates your suggestion and will monitor for possible revisions.
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263 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Norwich, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2012

Funny location difficult to drive in and out of at peak times. Funny appearance it looks like an old hotel with a funky lick of paint. There was loud music in the lobby whenever we walked through, was ok but didn't ekkk quality!

Also whenever we walked by the Starbucks was always closed!

On the positive the rooms were nice, with nice beds and the shopping mall across the road is massive!

Not bad would look around before going back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 24, 2012
Thank you for your comments and we appreciate your feedback. We are located across one of the largest shopping malls in the state which is one of our attributes. The housekeeping staff takes pride in their delivery of quality service and it reflects in the room product. Please consider The Verve for future visits.
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Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 17, 2012

Very Nice Hotel, excellent services. In close proximity to all the restaurants and Shopping Malls. Free Shuttle service to Railway station. Very good Bar and Restaurant.
In sum, I highly recommend booking with the Crowne Plaza in Natick

Room Tip: Ask for a room on Ground Floor with a Patio
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 19, 2012
Thank you for taking the time to share your experience at The Verve Crowne Plaza. Yes we are centrally located and consider our property as the most unique in the area. Please consider us for your lodging needs when visiting the Natick area.
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Natick, Massachusetts
1 review
5 of 5 stars Reviewed October 15, 2012

The crowne plaza in Natick is not only unique in its environment but also provides great accomodations for wedding guests and for venue for reception, cocktail hour, and ceremony. The staff our extremely helpful, friendly, and efficient. They really helped to make my entire wedding experience run smoothly. In addition, the food served at the wedding through the hotel was delicisious and beautifully presented. In sum, I highly recommend booking with the Crowne Plaza in Natick, MA for any major events but especially for weddings!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 19, 2012
We appreciate your comments and the opportunity to host this memorable event. Our mission is to continuously deliver the highest level of service and quality for all our guests. We thank you for sharing your experience and endorsement.
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San Francisco
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2012

Nice hotel and I used to stay here a lot as it's close to my East Coast office. However prices have been steadily rising out of control, regularly now to over $200 a night and they refuse any kind of corporate deal. The close by Hampton Inn or Courtyard are almost as good and generally have much lower rates and offer corporate deals.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 11, 2012
Thank you for choosing the Verve Crowne Plaza Natick for your accommodations; With the economy improving and demand growing in the hospitality industry rates are rising. The Verve unlike the Courtyard and Hampton is a full service hotel. I appreciate you sharing your views and please consider The Verve when in the Natick area.
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Belmont, Massachusetts
1 review
5 of 5 stars Reviewed October 9, 2012

The Crowne Plaza (The Verve) worked with our 50th reunion group for 2 years planning a weekend of special festive events designed to make our group of 200 feel comfortable and excited about getting together to renew friendships. I cannot say enough about the efforts of both Sherry and Lillian, our Crowne coordinators, to make the events, room accomodations, dinners and brunch affordable, elegant and easily managed. We are so grateful and appreciative. Thank you, Crowne! We are still basking in the glow of the warmth of the weekend.

Room Tip: The Crowne staff are so gracious and courteous. They are working together to make your event one t...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 11, 2012
Thank you for your kind feedback regarding your recent event. I am pleased to hear that you enjoyed a seamless experience from start to finish; we are consistently committed to providing extraordinary service and I am glad that you had the opportunity to enjoy our wonderful catering and banquet departments. It is always a pleasure to be part of something special; I hope that we may have the opportunity to welcome you back for a 60th reunion!
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Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2012 via mobile

Staying I'm Natick was only option for heading into Boston because I was not planning on paying 3-500 for one night! Rather spend to money on dinner and drinks! So it's about a 20 minute drive into Boston which wasn't to bad! If you plan on shopping in Natick which we learned is full of stores and a huge mall this is a nice hotel and close to everything! Place is fully up to date! and for the price you can't go wrong no riff raff and a DD right next door! Will stay again

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, October 11, 2012
Thank you for your comments and for choosing The Verve Crowne Plaza! We pride ourselves in offering great accommodations outside of Boston and have recently completed renovations to our property so that no one has to sacrifice the Boston Hotel Experience. I hope you had the opportunity to experience our new restaurant and bar, The Pantry & Violet Thorn, but if not we welcome you to join us on your next visit! We also have a Starbucks café so there is no need to go next door to DD.
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Additional Information about Crowne Plaza Hotel Boston - Natick

Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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