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“As good as always.” 5 of 5 stars
Review of Hampton Inn Boston-Natick

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Hampton Inn Boston-Natick
2.5 of 5 Hotel   |   319 Speen Street, Natick, MA 01760   |  
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Ranked #1 of 5 Hotels in Natick
Certificate of Excellence 2014
Pune, India
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“As good as always.”
5 of 5 stars Reviewed October 11, 2011

We stayed here once again over the Columbus Day weekend, and it was a pleasure to see the same friendly faces at the hotel. It is always a delight to be back here and it feels like home. We discovered this time, that it was an easy 7 minute walk to the Natick Mall, and it was not necessary to drive. The General Manager was away for the long weekend, but his team was absolutely marvelous even without him being there. All in all a very professional operation by Hilton Hotels, but you can easily feel the upfront and personal touch here because of the motivated team and a very attentive and involved owner, who comes in to see his guests at breakfast almost every day. We will be back next week again.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, November 3, 2011
Dear jaipune -
I'm disappointed that I did not have the chance to say hello to you during this visit. As you noted, I have the support of a terrific team and it enables me to get away from time to time. Thanks for staying with us once again, and for your nice comments. I look forward to see you in the not-too-distant future.
Best Regards,
John Mathers
General Manager
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404 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Washington DC
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 29, 2011

Exactly what you expect...clean and standard Hampton Inn. Not a big Hilton person so don't have much to compare it too, but rooms were large, clean, not too dated, but not brand new. Old irons (that matters to a business traveler who hates the "salt-like" stuff that pops out onto your clothes). Very pleasant staff at front desk and helpful. No restaurant at hotel, but a small store with junk food and take out taxi delivery type of stuff. Breakfast included and is good (continental) with a large sitting area to eat it. Right off main highway which is convenient.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, November 3, 2011
Dear spgISLAND -
Thanks for staying with us and posting a review on TripAdvisor. I'm pleased to know we met your expectations. While we may not offer many frills, we do strive to provide the best possible value to our guests. Amenities that other hotels may charge for are always free at Hampton, including WiFi, breakfast, local calls, fitness center, business center. In Natick, we also offer a complimentary light supper, usually soup and salad, on Monday, Tuesday and Wednesday evenings. Your comment about dirty irons is spot on (ok, pun intended). I'm sorry you found an old iron in your room. We replace them often, so I'll take your cue and ask our housekeeping team to do a special inspection of all rooms.
Thanks again for your business. We hope to see you again soon.
Best Regards,
John Mathers
General Manager
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San Diego, California
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 26, 2011

Room was so comfortable--beds perfect firmness. Three kinds of pillows to choose from. Personnel were all very nice from the front desk, to the breakfast helpers, to the maids. Breakfast was very nice.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, November 3, 2011
Dear SKO4444 -
Thank you for posting a review of our Hampton Inn. I'm glad you found our "Cloud Nine" bedding so comfortable. All 1,850 Hampton Inn have the same bedding and the same selection of pillows. I also appreciate your comments about our staff. We're fortunate to have a terrific team. Hope to see you again soon. We really appreciate your business.
Best Regards,
John Mathers
General Manager
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Windsor, Vermont
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 19, 2011

I kind of hate to write a good review of this hotel, only because we stay here quite frequently and I don't want to have any problems getting a room in the future because of being too popular!

We have stayed here frequently over the years on various trip in and around Boston. There have never been any problems, the rooms are always clean, the beds comfortable, and the staff friendly and hospitable.

The breakfast is always more than adequate and a good selection of items. (Scrambled eggs, sausage, pancakes, yogurt, fruit...).

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, September 21, 2011
Dear ntVT -
Thanks for the very nice review. Too much demand is a problem we love to have. Just let me know if you ever have a problem getting a room with us! We really appreciate your loyalty and will make every effort to serve your needs.
Best Regards,
John Mathers, General Manager
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Nantucket, Massachusetts
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2011

We have stayed here several times as it is a convenient location. On our last visit, I had a quick request at the front desk but found myself waiting in a rather long line of check-ins. Almost immediately a manager, John M., appeared and asked if he could help anyone who was not checking in. I saw him several times later in the day making himself available and helpful. Front desk and breakfast staff are all equally friendly, professional and gracious.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, September 16, 2011
Dear Mr. Simonian-
I'm always in the wrong lane on the interstate and the wrong line at the supermarket, so I know what its like to be stuck waiting in a slow line! At Hampton, we look for ways to anticipate guest needs in order to provide better service. Thank you for recognizing our staff's efforts. We really do have a great team. I hope we'll see you again soon on you next trip to the mainland!
Best Regards,
John Mathers, General Manager
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Pullman, WA
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2011

We were on an upper floor , found it quite nice, with the perfect location for business we were doing in the area.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, September 16, 2011
Dear BWackerPullman_WA,
Thanks for taking the time to post a review of our hotel on TripAdvisor. We really appreciate your referral, and we're hearing from more and more guests how much they value on-line reviews. I'm glad our location was good for your business, and I hope we have the opportunity to serve you again in the near future. Please ask for me so I can personally welcome you back.
Best Regards,
John Mathers
General Manager
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Cotia, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 30, 2011

The hotel is clean, confortable beds and good shower. Hotel staff is awesome! The complimentary wifi is reasonable. The only improvement opportunity is the breakfast: it could be better - to have more options would be great.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmathers, General Manager at Hampton Inn Boston-Natick, responded to this review, September 13, 2011
Dear Adriano -
Thank you for your nice review of our hotel. I'm pleased to see you enjoyed your stay and found our staff to be awesome! They loved hearing that! Hampton is always looking for guest feedback. Do you have any specific suggestions to enhance our breakfast offering?
Hope to see you back in Natick soon.
Best Regards,
John Mathers, General Manager
508-903-1505
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Boston-Natick

Address: 319 Speen Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Natick
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Boston-Natick 2.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Hampton Inn Boston-Natick offers a warm welcome to all visitors and offers deluxe, oversized accommodations in metrowest Boston, only 15 miles from downtown Boston and 18 miles from Logan International Airport. The hotel is in the center of the Natick business and shopping district steps away from the Natick Mall and close to major corporate headquarters. All guests receive a complimentary Hampton Hot breakfast, free WiFi and local phone calls. A state of the art fitness center is available 24/7. Special rates & packages are available throughout the year. The Hampton Inn is situated within easy access to all major highways. Its location is ideal from which to explore historic Boston,local colleges and the metropolitan area as well as the vibrant contrasts and beautiful scenery of New England. ... more   less 
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Also Known As:
Hampton Inn Boston-Natick Hotel Natick
Hampton Inn Natick
Natick Hampton Inn

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