The hotel itself isn't bad - it is a Marriott, which are usually always good. Trying to make a reservation on the other hand ... I was put on hold for 5 minutes the first time I called (I know patient aren't I?) Then I called back and was put on hold, then after a couple of minutes was hung up on - this happened twice. Then I finally spoke to someone to make the reservation and she just sat there breathing in my ear for 2 minutes instead of asking me the usual booking questions, then because I was booking a colleagues reservation to coordinate with another coleagues reservation, I gave her the corporate rate we are supposed to get when we book there, but she "couldn't find it", and put me on hold and a few minutes later, "no one else could find it eather" even though I literally just booked the other one the day before using that corporate rate. Then I finally just gave up on that and she tells me I should call the corporate office and tell them to send over the rate. So, giving up... I was just going to go ahead and book it, until she told me it was $30 more than their online rate for the same room! I did it online. Much easier!