No pillows for sofa bed, froze the first night as both heating units croaked, engineering's solution is to disable one unit completely and jack the heat in the other room so family member on sofa bed is having heat stroke, housekeeping still not done by 3:30 p.m. on second day, request room freshening and towels, two bath towels and one hand towel brought, no soap/shampoo, have to ask for it, room not freshened up, water leaking out of bathroom ceiling onto head when using toilet, false fire alarm on Sunday a.m. requiring evacuation, drunk jerks in hallway at 2 a.m.-ish when the bar closes, some pounding on walls and yelling and screaming for next 10 minutes.
Front desk staff takes it upon themselves to switch the room billing from my CC to my son's debit card. He purchased $8 worth of drinks and snacks in the lobby store on his debit card and they decided to bill the room to his card. Not only that they double billed so a $250ish bill was over $500 on the poor kids account.
Overall this place presents well but the internal workings are a shambles. Look closely and you'll see the abundant use of duct tape and paint, the age of the heating/AC units, etc. Time to spend a few dollars on fixing what's broken in this place instead of using temporary band aids.
- Official Description (provided by the hotel):
- The new Doubletree by Hilton Hotel Boston-Milford, beautifully decorated and uncompromisingly comfortable, provides full-service hotel accommodations in a convenient suburban Massachusetts location just off I-495 with easy access to Boston, Providence, and Worcester and located near several office business parks, Gillette Stadium, Wrentham Village Premium Outlets, and the X-Finity Center. The Doubletree by Hilton Boston-Milford boasts well-appointed guest rooms, and suites in contemporary decor and offers a long list of amenities including our indoor heated swimming pool, complimentary wi-fi, and 24 hour fitness center. Along with our flexible office space of 10,000 square feet including our Grand Ballroom, we also offer two on site restaurants Il Cigno serving breakfast and lunch and Legends Sports Bar and Grille serving lunch and dinner. ... more less
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- Also Known As:
- Doubletree Boston Milford Hotel Milford
- Sheraton Milford