This was our second trip to Marlborough in the last month for sports events. Our first one was to the Hampton Inn in Marlborough, which was fantastic. We booked the Comfort Inn accidentally - we thought this was where teammates were staying. Once we figured out the mistake, I tried to change the reservation through Priceline. Priceline was reasonably helpful, but said that the decision to waive the 24 hour cancellation was up to the local hotel (I had booked the room 2 hours prior to this conversation, so cancelling the previous day was not an option that I could figure out). Anyway, back and forth, back and forth... local management is telling me that Choice Hotels won't let them cancel it, and that I should call them directly. Choice has no idea why I got forwarded to them, and depending on the staff person says it's up to Priceline or the local management. One Choice "customer service" person hung up on me when I asked to speak to her supervisor.
Anyway, we've paid for the room, so we decided to stay. We got inside for a brief stop before going out to another game. I used the bathroom, and happened to notice that there was a big black smudge on one of the facecloths, and that one of the 4 towels looked like it had been used to wash a car. I looked around a bit, and found stains on two of the pillows. I returned all to the front desk. The manager's reaction was, "What? You want another room, or what? What do you want?" I told him I either wanted another room or clean linens in mine. He sent his assistant up with linens about 10 minutes later, and we left for the hockey rink.
We got back late at night, and I looked around the room some more. Stains on the top of the bedspread. Stains on the bed skirt and the floor underneath it. Trash under the bed. Smudges and grime on the light switches. Stains on the chair. A stain that looked like someone had urinated on the wall opposite the toilet. I had already tried several times to get a refund on the room, and it was late at night, so we threw the bedspreads on the floor and went uneasily to sleep. In the morning, after cleaning my own table for breakfast, we ate and left as soon as possible. Awful place with awful management.
- Also Known As:
- Comfort Inn Marlborough Hotel
- Comfort Inn Marlborough Hotel Marlborough
- Comfort Inn Marlborough
- Marlborough Comfort Inn
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