It was 100 degrees in Boston and lacking air conditioning, I decided to get out of dodge for a night. This was the cheapest place I could find in the Boston area that allowed pets.
The room wasn't in great shape but it was about what I expected. The bed was hard, the sheets were scratchy and the kitchen area wasn't very well cleaned. But the air conditioner did work, which was all I really cared about! If you just need a place to stay and aren't too picky, this is probably fine.Otherwise, you will be disappointed. My room was smoke-free but the hallways wreaked of stale smoke.
They're doing some kind of renovation or painting on the front of the building, so my window was completely taped shut with plastic. Little light came through. Make sure to ask for a room with an actual window!
Even given the poor room quality, I would probably have returned to this hotel again if circumstance ever required. However, at 6am in the morning, when taking my dog for a walk, I was informed that I hadn't signed the pet policy. When I went to do so, I saw I would be charged an extra $25 per night. I made my reservation over the phone so I could double check about their pet policy and wasn't informed of this fee. More importantly, I wasn't told about it when I checked in. Had I known that with this fee I would pay over $100 for an unimpressive room with dirty dishes and sandpaper towels, I would never had booked a room.
I will not return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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We know that our guests have multiple hotel choices, which is why we work hard to provide our guests with clean, comfortable rooms at affordable rates. Guests are welcome to bring their four-legged friends, at a cost of $25 per night, not to exceed $150 for any single stay. This fee enables us to properly clean a room that hosted a pet based on how long the room was occupied. We know that after a week the cost to clean a room usually doesn't change, which is why we set the cap at $150. We regularly monitor our competitors to ensure that we have the most compelling value for our guests with pets. I do take very seriously feedback like yours on our pet fee.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at our hotel. Best Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.