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Extended Stay America - Boston - Marlborough: Traveler Reviews

2.5 of 5
19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Hotel amenities
Extended Stay America - Boston - Marlborough
Ranked #7 of 9 hotels in Marlborough
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36 reviews from our community

    Trip type
Traveler rating
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    8
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Date Rating
Marlow, United Kingdom
Top Contributor
68 reviews 68 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
“This was not a good Choice”
2 of 5 stars Reviewed August 9, 2012

This was the 4th Stop on our road trip from Houston, TX to St. John's, NL and not the best choice of hotel. The first room they gave us had not been cleaned at all, they did allocate us another room immediately however. We supposedly had an executive room but it was very basic and cramped. I would not choose this brand of hotel again.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask CrystalRose54 about Extended Stay America - Boston - Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review
August 17, 2012
Thank you for taking the time to let us know about your recent stay at our hotel. I appreciate the time taken to let us know where we can improve our services to our guests.

I apologize that your stay was not satisfactory. I will be using your response to coach and train my staff to avoid these kind of incidents going forward. Hopefully you will give us another chance and come back to stay again in the future. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport CT
Top Contributor
87 reviews 87 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
“Lifesaver!”
3 of 5 stars Reviewed August 5, 2012

Last minute change of plans forced us to stay in the area and the front desk really helped us out by giving us the last room in the whole area! Clean, quiet, descent safe hotel to rest before the big drive.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kristen S about Extended Stay America - Boston - Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review
August 17, 2012
Thank you for choosing our hotel. It was a pleasure having you as a guest here and we hope to see you back soon. Thank you for the kind words about...
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Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Good location, clean & helpful staff”
4 of 5 stars Reviewed July 31, 2012

We stayed here while making our way to Nova Scotia. Good location right off the highway, room clean, beds good. We went to Boston on 2 day trips from here in our car easy drive, but note they could not give us directions to USS constitution but did offer to google it and print a map for us. Too funny I always find it amusing that people who live in areas have no idea how or what there is to see in the area. We wanted to by pass the main highways so that we could see some smaller towns, but couldn't, not during this trip. We have just booked 3 nights here for myself and hubby and my mom it helps with the expense of meals as we will have breakfast make a picnic lunch then head out for the day. This time we are going to visit Plymouth one day, Concord & area another and am coming with maps!

Room Tip: Did not use the pool or fitness centre so cannot rate
See more room tips
  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask vickinca about Extended Stay America - Boston - Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review
August 6, 2012
Thank you for the positive review you posted about our hotel. The staff and I always enjoy hearing such wonderful feedback from guests who stay with us. It is so rewarding to know that we were able to provide you with 100% guest satisfaction; we work very hard to ensure this goal is attained.

It would be a pleasure to have you stay with us again should your travels bring you back to the area. We promise to make sure we have better directions the next time around!
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1 review
2 helpful votes 2 helpful votes
“Last Resort”
1 of 5 stars Reviewed July 31, 2012

The worst thing about this grubby little hotel is the low standard of cleanliness. I stayed here for a week and on arrival in my 'deluxe' room the floor was dirty, particularly around the bed. I complained about this every morning. Although someone had been in my room, they failed to clean the area around the bed I had mentioned to the management.
The door was also hanging from its hinges and opened only intermittently. The maintenance man promised to fix it, but did not.
Finally, on my last day, all lifts were out of order. - NEVER AGAIN!!!

Stayed July 2012
Was this review helpful? Yes 2
Ask Karl F about Extended Stay America - Boston - Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review
August 6, 2012
The review posted about your stay at our hotel has been brought to my attention. The company prides itself on offering clean and comfortable rooms to all of our guests, which is why I was so disheartened to read your comments. Please accept my sincere apologies for the unsatisfactory experience that you had while staying with us.

First I would like to begin by saying thank you for bringing your concerns to my attention. Our staff's goal is to provide 100% guest satisfaction, something we were not able to achieve with you. Regardless, I assure you that I will be working with the maintenance and housekeeping staff during our training meetings to improve our processes, ensuring our future guests do not experience the same issues as you did.

Once again, I am sorry that your stay with us was not as enjoyable as you hoped it would be. It would be our pleasure to have you stay with us again in the future; hopefully you will give us another chance to show you that our hotel is a great place to stay.
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Tel Aviv, Israel
1 review
“Exceeded My Expectations”
4 of 5 stars Reviewed July 11, 2012

The hotel was better than I expected. If you're not too picky and just want a descent place to crash after a long day, I would recommend it better than most hotels/motels around Marlborough.
The hotel is located near a small forest so don't worry about outside noise.
Wi-fi is complementary and the friendly staff can always give you good tips on the area.
Although breakfast is not available, 'Panera Bread', down the road is a great choice to start your day :)
The accommodations are fine. The room is clean and I had not problems with the facilities appliances in the room.

Take into consideration that the refrigerator is not too far from your bed so if you're sensitive to noise (like me) its noise might bother you.
Cleaning lady stops by once a week.
I must praise the great staff that was very kind and always helpful.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Adam S about Extended Stay America - Boston - Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, General Manager at Extended Stay America - Boston - Marlborough, responded to this review
July 16, 2012
Thank you for your comments regarding your recent stay at the Marlborough Homestead Studio Suites. I am pleased that you found your room accommodations satisfactory and that you could rate our hotel TEAM as “great” as well as “very kind and always helpful!”

Our hotel will be renovated shortly – slated to be completed by the end of 2012 – so I hope you will be able to visit us again soon. Renovations will include carpet, vinyl, paint, flat screen televisions, drapery, bedspreads, beds, chairs, sofas but with the same great guest service. We look forward to your return.

Thank you again for your comments. Enjoy the rest of the summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Inn Marlborough
Great value on a similar hotel
Marlborough, MA
4 of 5 stars 102 Reviews
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Additional Information about Extended Stay America - Boston - Marlborough

Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Studio Suites Boston - Marlborough Hotel
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites
Marlborough Homestead
Address: 19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Region: United States > Massachusetts > Marlborough
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #7 of 9 hotels in Marlborough
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Boston - Marlborough
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