Check-in was an unpleasant experience. We got a newbie employee who had trouble checking us in and who could not even direct us to the elevator.They gave away our pre-paid larger room and told us we had to accept a smaller room. Although they promised to credit us 5,000 points as an accommodation they never did. They gave us terrible driving instructions that took us more than 30 minutes out of our way.There was nothing in the room to explain when breakfast was served or other hotel amenities. The person on the desk at check out was far more capable and very apologetic but we found the service overall less than satisfying.

As for the room, it was clean and comfortable, which is most important. But the walls are so thin that hallway noise was intrusive and I could hear the hair dryer, the TV and the conversation in the next room. So, not very quiet or private, if that's important to you.

Breakfast is typical but I give them points for collecting left-overs to compost.

I have stayed at the Element twice this year. The second stay was based on my satisfaction with the first stay several months earlier. The decor can be described as sleek and modern, and a younger member of our family really liked the super-modern look. I was not as impressed by the sleek but stark decor, but I did appreciate that the facility was clean, attractive, and functional. Also, I found the staff (front desk staff and bar staff) to be friendly and helpful on both occasions. The room was very spacious with basically a full kitchen along one wall and a wall of windows on another. There was only a rainfall shower and no tub, but since I prefer to shower that was not a problem for me. The hotel is ecologically aware and there are even reserved prime parking spaces for hybrid cars (that we used with appreciation). Although, alas, my schedule never allowed me to enjoy it, on some weekday nights there is even free food and wine available in the lobby area where the breakfast buffet was set up each morning. The breakfast offerings were probably the best I have enjoyed at any American hotel in recent time. I thought the hotel was bit pricey even at the lowest pre-paid rate, but it seems to me everything in Massachusetts (from hotels to houses to pet dogs) seems a bit pricey to someone traveling from Louisiana! The location is convenient to the town of Lexington and to the interstate nearby. There is a sister hotel across the parking lot (the Aloft [sic] Lexington) run by the same people and I will probably stay there next time just to compare. I feel certain it will be as good as the Element and that either will be a fine place to stay.

This hotel was located in the perfect spot for what we were visiting for - lexington, concord, and salem. the hotel itself was ultra modern and eco friendly. like another reviewer said, it felt a little sterile for my taste - like a page pulled out of a magazine - but it was clean and comfortable. the bed was very good and the shower was clean.
The staff were all very friendly. A nice perk was the breakfast, which had a good selection of hot and cold options, including small, decadent pastries.

This is an ultra modern hotel that frankly is a bit sterile for me, but room and location merit praise. Very comfortable, but be aware of pet policy - dogs allowed on first two of the four floors. I was bothered by a dog barking one of the two nights I was there. Breakfast included sandwiches and fruit and small smoothies. Location between Concord and Lexington great for visting Minute Men Historic Park. Easy to access as well.