This was my first, and probably my last, stay at an Aloft brand hotel. This hotel, and I suspect the entire brand, sacrifices function over form in a big way. Aloft tries to be different, unconventional and avant garde, but it goes overboard. If that is your vibe you will be right at home here. If you are of a more practical nature you will do better at a similarly rated, more conventional, hotel.
I arrived around 7pm on a Thursday and yes, the first thing I noticed was the loud music in the lobby area, and then in the elevator. I did not hear the music in my room on the 4th floor (and I have sensitive ears). The guy who checked me in was pleasant and even took the extra step to find my SPG account so I could get credit for my stay.
Once in my room I began to discover that this hotel was not designed by people who actually travel. Here's why.
The first thing I noticed was the complete lack of drawers or any place to store my belongings. The only option I had were two horizontal surfaces (which were indeed generous) or a long bench, but that meant all my personal and private stuff would be out on display for any potential guests, business partners, and the chamber maid to see. That was a deal breaker right there.
I then wanted to unpack my shirts and pants from my garment bag. I found the closet behind a set of two curtains. Sliding the curtains revealed a space about 12 inches deep. There were two metal rails perpendicular to the back wall with notches for each of five hangers. There was no closet rod. Also, the ironing board was hung from the back wall which took up a considerable amount of this very limited space. There was no space for me to hang my clothes that were already in hangers because it was all being taken up by the hotel's hangers. I wasn't about to rehang all my clothes so I was forced to take all of the existing hangers and place them on the bottom of the closet -- very inconvenient.
Aside from that, the duvet on one of the beds was all lumpy. I spoke to the housekeeper and she informed me that after a few washes that's how they "get."
In the mornings they set out a minimal breakfast spread, but you have to pay for what you take. I did not know this, so I took a small container of cereal and sat down to eat it. When the front desk guy saw me he asked me if I was going to charge that to my room, and when he noticed my puzzled look he told me very sternly that breakfast is NOT complimentary.
In a world where there are so many hotel choices the Aloft is aloft in pretentiousness. I could not wait to get out of there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing our hotel during your recent visit to Lexington. We are sorry that we did not exceed your expectations this time around. At Aloft hotels, we provide a fresh travel alternative for our guests. Our decor is new and upbeat with fun amenities like our re:mix lounge, re:fuel grab and go eatery and w xyz bar. We also offer free bottled water and WiFi in our loft style guest rooms. Starwood is proud to offer nine distinct lifestyle brands and we hope that you continue to experience our brands on your future trips.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.