I have been to Cranwell at least 40 times in the past and the past few months there have been significant changes for the worst. It is still a beautiful resort so there are things they really cannot change overnight - like the structures and the beds. ANYTHING, it seems, they could cut back on they have - the quality and quantity of food and drink, complimentary newspapers, landscaping, complimtary soaps and shampoo. If you run a Super 8 you go the economy route...you dont do that with Cranwell and increase pricing in the meanwhile.
And even the staff is not the same. For years, every person I came in contact with had a smile and a Hello. I walked in the mansion and the doorman was glaring at me like some bouncer at a Boston nightclub...and he did this twice in 2 days. I wonder what Zagots rating is going to be the next time around...and if you havent been there before you may not notice. But many regulars - including guests and many employees are concerned as to where Cranwell is going.
- Also Known As:
- Cranwell Resort, Spa & Golf Club Hotel
- Cranwell Resort, Spa And Golf Club
- Cranwell Resort, Spa & Golf Club Hotel Lenox
- Cranwell Hotel Lenox
- Cranwell Resort
- Cranwell Resort Lenox
- Cranwell Resort Anbd Spa Lenox
- Official Description (provided by the hotel):
- Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more less
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