The good things about the Rookwood Inn include its proximitly to the restaurants and shops in downtown Lenox, its relatively quiet location off the main street, and the loveliness of an old house with its victorian details intact. However, the Inn just falls short on execution of the little things that could make this a top notch place to stay. For example, the Inn provides instant hot water for tea in a common area. It's a great idea, but the supply of tea cups, along with the herbal tea bags, was insufficient and ran out early on, so there were none available for those of us wanting a cup at bedtime, and we didn't feel comfortable phoning the staff to ask for assitance.
The staff, while very polite, weren't good at getting back to us when we asked a question they couldn't answer on the spot.
We also felt the bedding wasn't quite up to snuff. The sheets didn't fit the extra-deep matress, and kept rolling up on us during the night, the pillows weren't great, and the mattress itself had bit of a "tunnel of love" that kept us rolling toward the center--even when we didn't want to!
- Official Description (provided by the hotel):
- Fairytale Victorian Inn with 19 antique-filed guest rooms each with its own private bath, luxury amenities, Wi-Fi, AC and many with fireplaces. Great buffet breakfasts that are delicious and healthy. Ideal location in Lenox and the center of the Berkshires. Perfect for small weddings, reunions, small group meetings or just that special romantic getaway. ... more less
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