We received a gift certificate as a wedding present for a stay at the Apple Tree Inn. We went there in October and stayed in the lodge. The room was fine with view on a bunch of trees but there was nothing much to complain about. The owner, who looked indeed like the Inn handyman and could be called "Mr Personality" did not want to tell us, when we checked in, the total cost for 2 nights. I had to insist and this because I wanted to make sure the amount on the certificate would cover our stay.
Breakfast was plentiful, although there was only one two slot toaster for over 30 people, so we had to wait along with many other guests for our turn before the direction finally realized it might be a good idea to get another toaster. It took them about 30 minutes to figure that out.
Since there was a remaining balance on our certificate we returned to the Inn on June 29 for a one night stay over. That was by the way the only reason we decided to go back since our first stay did not impress us at all. This time we reserved a room in the main building adding another $100 to the balance thinking the room would be nicer. What a mistake! The room was much smaller that it appears in the picture, there was not much view at all, we had to call for a missing bulb in one of the lamps and the extension cord (the kind manufactured in the 50's) was totally useless. As a result, we had to choose between using the clock or the bedside lamp. The bathtub has a clog and we could paddle in our water while showering. There was a foul smell in the bathroom, most likely because of clogged pipes. We were however, pleasantly surprised to find a couple of sample-size bars of soap and a shampoo.
The next day we asked for an extended check-out time of 2:00 PM. We were told we could stay until 2:00 pm for an extra $25.00, even though the receptionist told us that the room was not booked that night. This extra 2 hours would have permit us to go hiking, come back, paddle in the bathtub before taking the road. We decided we did not want to enrich the owner more than we already had, so we left.
Upon arrival in Providence later that day, I realized I forgot my cell phone charger in room 107 and called them immediately to ask if the housekeeper found it. I was told that the room had not been cleaned and to call the next day. My husband made that phone call the following day. He was told that the charger had been indeed retrieved. He then ask the receptionist to send it express mail, but to call us before to give us the price for sending it via express mail, giving us the alternative to have it sent regular mail should the fees be too high. None of this was done. They sent it express mail anyhow for a cost of $14.10, rounding up to $15.00 to compensate them for the effort involved. 90 cents! Unbelievable. I suggested in a letter I wrote to them to take the 90 cents and to apply it to buying an extension cord made in our century. Needless to say, we will never set foot again in this barn. If it was not for the fact that Tanglewood is located across the street, their unusual take on customer service would not doubt seal their doom. They rank #15 out of 24? I cannot imagine the state of the other 9.
- Also Known As:
- Apple Tree Hotel Lenox
- Apple Tree Hotel