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“If you like "clean" look elsewhere” 2 of 5 stars
Review of Chesapeake Inn of Lenox

Chesapeake Inn of Lenox
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Chesapeake Inn of Lenox
3.0 of 5 Inn   |   210 West St, Lenox, MA 01240   |  
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Ranked #18 of 24 Lenox B&B and Inns
Weare, New Hampshire
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“If you like "clean" look elsewhere”
2 of 5 stars Reviewed July 6, 2012

We spent one night at this B&B,while going to Tanglewood, which is within walking distance.
There was a whole wall of spider webs and dead spiders behind the bathroom door.
The place needs a good, thorough cleaning and scrubbing.. Very musty ordor on the first floor.
There are a couple of positives, including a nice heated lap pool in the back yard, and a
made-to-order breakfast. But frankly, we couldn't wait to leave.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Chesapeake Inn of Lenox, responded to this review, July 10, 2012
First of all, I regret that these guests did not have the best possible experience. As we say, we are only satisfied when guests are happy and want to return. Clearly something went wrong in this situation. Exactly what, I am still not sure.

When I first saw this review I was dumbfounded, as these guests never mentioned either of these problems while here. Certainly the spider issue could have been resolved in a couple of minutes. I then thought it best to wait 24 hours before doing anything, to avoid acting rashly.

Then I emailed the guest and asked that he call me at his convenience to discuss. This was done at 0749 on July 9. He read the email at 6:37 (as reported by readnotify.com) the same evening. He still (8:09pm on July 10) has not called or emailed.

I was raised to have the courtesy to first discuss with someone the issue when there is a problem. That is why I hoped the guest would call. But lacking that communication, I have to respond to the general public.

I do not deny that spiders (typical long-legs) sometimes make there way into the house. It is the country, and they can appear in only a couple of hours. It is virtually impossible to keep them away all the time.

But to say that the there was a WHOLE wall of spider webs and dead spiders behind the bathroom door is a wee bit of an exaggeration. Guests occupied the same room the day before and the day after without observing this. And again, I certainly would have removed anything undesirable if I had only been told of the situation.

Allow me to describe our typical housekeeping ritual:

When a guest departs, we check the bed linens for soiling even before stripping the bed. This facilitates the inspection. If detergent and stain removers will not remedy a soiled spot, that linen is removed from service.

While the bedding and other linens are being laundered the room is cleaned. This includes:
dry mopping the floor and wet mopping as needed
dusting pictures frames, the tops of doorframes, lamps and lampshades
cleaning flat surfaces on bureau's and nightstands
washing the basin and toilet with a disinfectant
drying the shower enclosure and removing any soap scum
replenishing consumables as bath soap, hand soap, toilet paper, tissues, paper cups
washing the bathroom floor with a disinfectant
remake the bed
attend the cut flowers as required
check for the room key and the next day's menus
make the bed
vacuum the floor

While there are a lot of specific tasks, the process is not complicated. But it is critical to maintain everything in the best possible condition. Getting behind it to be avoided at whatever cost.

I am totally perplexed by the reference to a "musty odor". Neither I, nor any of our other guests, could detect this. Perhaps it was from the soil of our numerous plants?

In general the normal comment about the inn's cleanliness is: How do you manage to keep it so clean? It is work, but our guests deserve no less.

By the way, this guest did favorably mention the breakfast. We shop every morning (usually at about 5:30 - 6:00) for each day according to what each guest wants.

Whenever guests are present I make myself available 24/7 to attend to any issues. There is even a telephone number posted so I can be reached if I'm not in the immediate vicinity, such as vacuuming the pool. I don't pretend that everything is perfect 100% of the time. But I do maintain that if a problem is known, it will be resolved.
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13 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Scituate, Massachusetts
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 6, 2011

Immediately upon stepping through the door, the smell of must and mildew engulfed us. A board walk leading to the main door is in such disrepair that I actually tripped on it, and branches and tree limbs overhang the walkway . . .one has to duck and dodge to get to the door. The furnishings were of poor quality and linens and curtains, extremely dated. It is not the type of Inn where one sits around in the common areas reading or socializing, the musty odor prevents one from wanting to be in the house at all. We sat outside by the pool (we didn't go in the pool) on a cloudy day until it began to rain, just to avoid going indoors. John, the Innkeeper, was very pleasant and helpful. Cancellation policy is 2 months--even when the Governor issues a State of Emergency due to a hurricane. Location to Tanglewood is good, but the price is exorbitant, particularly given the condition of the facility.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
92 reviews 92 reviews
32 hotel reviews
Reviews in 51 cities Reviews in 51 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 6, 2011

We stayed here for a James Taylor show at Tanglewood. It's ~1/4 mile to the gate. The Inn is nice, the innkeeper (John) is awesome, goes out of his way to make your stay pleasant. Brekafast served to order when you want it. A great expereince overall. Has a pool but we didn't try it out

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chesapeake Inn of Lenox

Address: 210 West St, Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Business Center with Internet Access Free Breakfast Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 24 B&Bs / Inns in Lenox
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Chesapeake Inn of Lenox 3*
Number of rooms: 4
Official Description (provided by the hotel):
The Chesapeake Inn of Lenox features: Four guestrooms with full, private, ceramic tiled baths; Three guestrooms with queen-sized beds; One guestroom with a queen-sized bed; and a twin-sized, custom built murphy bed; Central air-conditioning in the guest rooms; Free WI-FI HOTSPOT: High-speed, wireless, internet access; a 75 foot, in-ground, heated, lap pool. We pride ourselves on the personal services provided to our guests. For example, your full "Whatever You Want and Whenever You Want" breakfast will include your personal selections. Snacks are provided throughout the day and evening. During the summer season, fresh cut flowers are in each room, and every room has 2 windows with flowered window boxes. You are encouraged to use the grounds and barbecue. On Saturday evenings, we offer a complimentary BBQ during the summer season. It is only 1/4 mile from the Chesapeake Inn to Tanglewood's East Gate. This is an easy stroll for most people. It is 1 mile to the center of Lenox. It is less than 1 mile to Kripalu. ... more   less 
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