Our stay was on January 2004.
The memory of the lack of concern for the safety of guests arriving in the middle of a storm , and the list of the stringent penalties encountered as a greeting form in the handbook as the only source of information, has remained in my memory as the highligth of our stay.
We travel quite extensively, and use hotels of different levels, in Europe, U.S.A, and South America. We own three weeks of timeshare, two in the west coast (tahoe), and one in florida (orlando), all 5 star. We have exchanged in Europe and in the U.S.A..
The day of our arrival there was a huge snow storm. At 4 p.m., the parking lot had already snow that reached to our calves. We had to figure out where and how we could get to the front desk. It was dark, and no ligths on site. We guessed our way to the front desk, where the young person at the front desk limited his work to give us our keys and a map of the property, plus a handbook of guest procedures.
One of us had to "plow" through the snow with our boots, and off we went guessing which was our unit (no ligths to see the numbers of the units).
Needless to say, it was very unsafe to walk, climb the 3 or 4 steps to the main door, and unload in the dark.
The unit reeked of garlic, and we had to wash the silverware and dishes, the countertops. Thank God for the dishwasher!!
The beds were not made, and some of the linen had holes.
The handbook procedures read more as a list of instructions on how to leave the unit upon checkout, and penalty charges for each of the detailed instructions, should we fail to observe them exactly as outlined. They went from handwashing the wine glasses, pots and pans (yes!), undressing the linens from the beds, and leaving them in the bath tub, to many other details I have never encountered in the 5 star interval category resorts.
Other important information, such as where the garbage disposal area was, or safety issues, where not addressed by the check-in person or handbook.
As for the unit in itself, it had a balcony with a nice winter view of the bridge.
It had a tiny living room/breakfast table/kitchen counter with full range a regular sized fridge, dishwasher, and a wet bar with a goblet rack with wine glasses hanging above it.
The t.v. set was next to the sofa. If two people were watching it sitting on the sofa, you had to turn sideways.
there was a mezzanine with a second tv set that did not work. It turned out it was only for display purposes, as the front desk staff matter-of-fact informed, because there was no wiring in that unit, or in any of the other units that had them as well.
The second bedroom had two tiny twin beds, the master bedroom had a king size bed.
There was a free of charge washer and dryer at the entrance of the building.
Next day, we complained at the front desk, not only for the lack of regard for the safety of the guest displayed the day before, but also the general upkeep and cleanliness of the unit, specially in lieu of the wide range of penalties described in the handbook .
The only person who ever got in touch with us after this, was an apologetic housekeeper, that admitted a haste retirement of work the day of our check-in, "because of the upcoming storm"!!! she came and gave us a cleaning service "free of charge", to compensate for the experience.
As for the lack of concern for the safety of incoming guests displayed in the lack of basic services such as proper ligthing, and/or help to get into our unit, we have never heard a word from management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.