This motel is conveniently located on Rte 7, just north of the various performing arts venues in Lenox. The staff, though limited, is very pleasant and does their best to be helpful, but the facility itself has numerous problems. these are generally due to age. There are 2 floors, with outside walkways to the rooms. A good flight of steps to the second floor, to where you must carry your luggage. You walk on the path outside to the lobby, in a separate building, if you need anything.
The rooms are a decent size, and some have been a bit updated with new paint and new mattresses, but many still are waiting to have a facelift. the paint was peeling off on the wall over the window wall, the pictures were literally hung by some thread on the wall over the beds; it not only looked like they were going to fall; one did fall, landing on the top of the headrest. Fortunately, no one was in the bed at the time. Our mattresses are getting too soft and should be replaced. The room itself was pretty clean, but it was missing some of the "accessories,(hangars, no ironing board or iron on the holder"; the small coffee pot was quite dirty-with old, dried coffee in the pot and the coffeemaker, and missing most of the cups, etc. that go with it. The small fridge worked well, but is rather rusty inside.
The heater/ac units are individual for each room, which is nice for one to control just how you want it. The problem arises whenthey do not work properly. the newer ones don't give off enough heat to warm up the room in the cold, winter temps. We opted for a room with an older one because it gave off wonderful heat. the problem? The dial to control the temperature did not work. Either we had extremely high heat or no heat. Since it is very dry heat, we finally had to turn it on and off every 1/2 hour during the night. Rather a sleepless night that way.
In the morning, just as we were brushing teeth and about to shower, the front desk called to let us know they were turning off all water due to a leak somewhere in the system. Several hours later, they were still waiting for the repair to be completed. We tried to have the continental breakfast in the lobby, some luke warm coffee and tea with cereal or an english muffin, but it was too cold in there to eat. The temperature is just kept too low for us, even with our coats on.
We had to pack up and leave, in searchof a place to use a bathroom.
I would recommend waiting to try this motel. Perhaps, when the remainder of the complex is updated, and the weather is warmer, and the plumbing is fixed, this could be a pleasant overnight. For us, it truly was a comedy of errors.
Be sure to test heating unit and the beds before committing to the partiuclar room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.